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Arkana Motel Maryborough, SureStay Collection by BW

3.0 star property

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Photo gallery for Arkana Motel Maryborough, SureStay Collection by BW

Bicycling
BBQ/picnic Area
Standard Room, Multiple Beds, Non Smoking, Microwave
Outdoor pool, open 7 AM to 7:00 PM, pool loungers
Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Living Room)

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
46 Ferry Street, Maryborough, QLD, 4650
  • Place, Mary Poppins Statue
    ‪19 min walk‬
  • Place, Queens Park
    ‪2 min drive‬
  • Place, Brolga Theatre and Convention Centre
    ‪2 min drive‬
  • Airport, Hervey Bay, QLD (HVB)
    ‪32 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking, Microwave

Family Room, 2 Queen Beds, Non Smoking, Microwave

Family Room, 2 Queen Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Microwave

Family Room, Multiple Beds, Non Smoking, Microwave

Family Room, Multiple Beds, Non Smoking, Microwave

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Microwave

Standard Room, 3 Single Beds, Non Smoking, Microwave

Standard Room, 3 Single Beds, Non Smoking, Microwave

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Standard Apartment, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Standard Apartment, Multiple Beds, Non Smoking, Kitchenette (Living Room)

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Living Room)

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Living Room)

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 3 bedrooms
  • Sleeps 7
  • 3 Single Beds and 2 Queen Beds

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About this property

Arkana Motel Maryborough, SureStay Collection by BW

Riverwalk motel in Maryborough with an outdoor pool
Along with an outdoor pool, this motel has self parking and laundry facilities. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Arkana Motel Maryborough, SureStay Collection by BW offers 33 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 45-inch flat-screen televisions come with premium digital channels.

Bathrooms include showers. Business-friendly amenities include desks and desk chairs. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the motel include an outdoor pool.
During your stay at Arkana Motel Maryborough, SureStay Collection by BW, you're just a quick walk from Brennan And Geraghtys Store Museum. Features include an outdoor pool, laundry facilities, and self parking (surcharge).
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, laundry facilities, and a vending machine
  • Within a 15-minute walk of Brennan And Geraghtys Store Museum and Portside
As a guest of Arkana Motel Maryborough, SureStay Collection by BW, you'll find an outdoor pool, barbecue grills, and a vending machine. Arkana Motel Maryborough, SureStay Collection by BW also features tour/ticket assistance, a garden, and a picnic area. The front desk is open around the clock. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Maryborough motel.

Property amenities

Parking and transport

  • Uncovered parking on site (AUD 1 per week)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Baby bath
  • High chair
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On the riverwalk
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 floor
  • 3 buildings
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with premium digital channels

Food and drink

  • Free bottled water
  • Freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 1 per week
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 7:00 PM.

Property is also known as

Arkana Maryborough
Arkana Motel
Arkana Motel Maryborough
Arkana Motel Motel
Arkana Motel Maryborough
Arkana Motel Motel Maryborough

Arkana Motel Maryborough, SureStay Collection by BW Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 44 out of 213 reviews
Rating 8 - Good. 86 out of 213 reviews
Rating 6 - Okay. 43 out of 213 reviews
Rating 4 - Poor. 15 out of 213 reviews
Rating 2 - Terrible. 25 out of 213 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 3 nights in Oct 2025

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am disappointed with the state of the room. It was not what I was expecting. The images did not match what was shown. * Smelt horrible upon entry and lingered even after the aircon was switched on to try and air * The floor was sticky, and when I walked on it with bare feet, I spent a good while trying to wash the dirt off my feet * Overhead bed light buzzed continuously * Wires hanging out from the ceiling * The bed felt like it was just springs and no padding * No extra pillows or blankets * Appliances worked, but there were only cups, no cutlery to eat with Also, using a pressure washer at 8:30 am. I know it was a Tuesday morning, but still, check-out was not expected until 10 am. Will not be returning
Stayed 1 night in Oct 2025

2/10 Terrible

Dianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What national park mold on curtains and in shower did not get asked if i needed anything in 3 days couldn't park outside of the room they had a room full of teenagers who completely out of control so there was no relaxing after travelling
Stayed 3 nights in Oct 2025

2/10 Terrible

Clarice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelly,very noisy not worth half the money i paid,i do not recommend this place
Stayed 1 night in Oct 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Arkana. We were made to feel like one of the family and staff were super friendly and able to assist with anything. Rooms were clean and we had everything we needed. Bathrooms were freshly grouted and toilets spotless clean. For the price and proposition, I wouldnt hesitate staying again or recommending. The fact that onsite staff are always there added that extra safety and friendliness for me.
Stayed 1 night in Sep 2025

2/10 Terrible

Megan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was extremely uncomfortable, bathroom had not been cleaned. Window luvers missing in the bathroom. Did not feel safe and slept with a chair pushed against the door.
Stayed 2 nights in Sep 2025

6/10 Okay

B M de

Room was clean. Towels were clean. Okay for a night
Stayed 1 night in Sep 2025

10/10 Excellent

Arron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Trev

Travelled with partner
Liked: Cleanliness
Check-in was by emailed code as there was no one at reception. Having said that, the staff we met later were friendly and helpful.
Stayed 2 nights in Sep 2025

2/10 Terrible

Roberto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is run down, not looked after, looks like squatters have moved in. The pool area had a mattress and bed frame just thrown there. The laundry was dirty with bags and clothes left there. Cats trying to run in when you open the room door. It was so unclean, the room hadn’t been vacuumed or even looked like it had been cleaned for weeks. The water from having a shower couldn’t drain away fast enough and started rising. The photos that are provided show a nice, clean place, obviously when the place was well looked after. They don’t show you what it actually looks like. Run down and dirty, it was disgusting. I will never stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The place was very very clean. They are making alot of improvements by refurbing which is excellent to see. Check in is simple and efficient. Honestly can't understand some of the reviews on here - Paying $140 a night and expecting the a 5 star hotel. The beds are fine, sheets are freshly laundered, free tea and coffee and biscuits
Stayed 1 night in Aug 2025

2/10 Terrible

Ian

Travelled with partner
Disliked: Amenities, property conditions & facilities
It would have been nice if, instead of the three e-mails advising of the contactless reception, one of those emails had mentioned the fact that it appeared as if the room was undergoing re-furbishment. No casual table, dodgy carpet laid, fridge up on a cupboard, for starters. The see through curtains were a feature, allowing the light outside the windows to light up the room. I did shut the bathroom windows to prevent bugs coming in, but re-opened them to prevent mould, as suggested on a notice in the bathroom. Sorry, but my rating can't be a high one.
Stayed 1 night in Aug 2025

2/10 Terrible

Kristen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Loud. Dirty. Old.
Stayed 2 nights in Aug 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Rob

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The motel is showing its age. Our room did have new refrigerator, air conditioner and TV but the shower and toilet needs a make over.
Stayed 3 nights in Aug 2025

2/10 Terrible

Melinda

Disliked: Cleanliness, property conditions & facilities
We could not stay in the property and we immediately left - it was in a disgusting state (hadn’t been cleaned properly). I have photographs if required. Noting I could not stay and had to make alternate arrangements I would appreciate consideration of a return of money. Thank you for considering.
Stayed 1 night in Aug 2025

8/10 Good

Chrissy

Travelled with partner
Liked: Staff & service
It was a Great Stay the Bed was really comfy Staff were very accommodating overall it was a pleasant experience .
Stayed 2 nights in Aug 2025

10/10 Excellent

Mick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 2 nights in Aug 2025

6/10 Okay

Arthur

Stayed 1 night in Aug 2025

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid good money for a room that is falling apart and in need of repairs and old. Toilet not secured to floor. Could see through curtains as well as alot of yelling outside by a group of men late hours of the night. Teenagers fighting n swearing at each other. Won't be staying there again and differently not worth $150 odd dollars for a night
Stayed 1 night in Aug 2025

2/10 Terrible

Paul

Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Travelled with family
We liked the having to not see reception and have codes sent via text to enter the room etc. The beds were comfy. Sheets could have fit the queen bed better. There was a smell in the bathroom that was a mixture of musty and mouldy and the toilet wasn’t sealed to the floor. It was a bit rocky. Overall good stay for a quick stay. Staff were fantastic when I did get to speak to them. I think there may be a renovation going on
Stayed 2 nights in Aug 2025

2/10 Terrible

Noah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
got yelled at for apparently speeding over the 5km/hr limit. threatened that my windscreen would be smashed. definitely was not going fast as foot was on the brake. the room stunk like there was a combination of cigarettes, mould and dust with cleaning products to mask.
Stayed 1 night in Aug 2025

2/10 Terrible

Nicole

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Catfish. Nice people running it but it is awful. They do the best they can.
Stayed 3 nights in Jul 2025

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Tired

It was run down and the bathroom wasn’t clean with hairs on the sink, mould on shower grouting and unclean bench in bathroom. The bed was comfortable and clean though.
Stayed 1 night in Jul 2025