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Matsue Excel Hotel Tokyu

4.0 star property

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Photo gallery for Matsue Excel Hotel Tokyu

Land view from property
Lobby
Restaurant
Exterior
Superior Double Room, 1 King Bed, Non Smoking (29.8 ㎡)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
590 Asahimachi, Matsue, Shimane, 690 0003
  • Place, Lake Shinji
    ‪12 min walk‬
  • Place, Shimane Art Museum
    ‪18 min walk‬
  • Place, Matsue Castle
    ‪4 min drive‬
  • Airport, Izumo (IZO)
    ‪50 min drive‬

Room options

View all photos for Standard Single Room, 1 Queen Bed, Non Smoking (14.9 ㎡)

In-room safe, desk, free WiFi, bed sheets

Standard Single Room, 1 Queen Bed, Non Smoking (14.9 ㎡)

8.6 out of 10
Excellent
(24 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking (17 ㎡)

Standard Double Room, 1 Queen Bed, Non Smoking (17 ㎡)

Standard Double Room, 1 Queen Bed, Non Smoking (17 ㎡)

8.6 out of 10
Excellent
(4 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking (17～21 ㎡)

In-room safe, desk, free WiFi, bed sheets

Standard Twin Room, Non Smoking (17～21 ㎡)

8.8 out of 10
Excellent
(18 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed, Non Smoking (29.8 ㎡)

Superior Double Room, 1 King Bed, Non Smoking (29.8 ㎡)

Superior Double Room, 1 King Bed, Non Smoking (29.8 ㎡)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Extra Bed to be provided for 3 Adults)

Superior Twin Room, Non Smoking (Extra Bed to be provided for 3 Adults)

Superior Twin Room, Non Smoking (Extra Bed to be provided for 3 Adults)

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Lobby

Standard Single Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Room

Lobby

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room

Lobby

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Queen Bed, Non Smoking (14.9 sqm, for 2 Guests)

In-room safe, desk, free WiFi, bed sheets

Standard Single Room, 1 Queen Bed, Non Smoking (14.9 sqm, for 2 Guests)

8.8 out of 10
Excellent
(12 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Ladies Floor Single Room, Non Smoking

Ladies Floor Single Room, Non Smoking

Ladies Floor Single Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Ladies Floor Standard Twin Room, Non Smoking

Ladies Floor Standard Twin Room, Non Smoking

Ladies Floor Standard Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Ladies Floor Superior Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Ladies Floor Superior Twin Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Matsue Excel Hotel Tokyu

Along with a restaurant, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, wedding services, and a front-desk safe are onsite. Housekeeping is available on request.
Matsue Excel Hotel Tokyu offers 163 air-conditioned accommodations with safes and complimentary bottled water. Televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Matsue Excel Hotel Tokyu. During your stay, you're just a quick walk from Mefu Shrine. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Lake Shinji and a few minutes from Shimane Art Museum
There's a restaurant on site. Public spaces have free WiFi. The luxury Matsue Excel Hotel Tokyu also features a vending machine, dry cleaning/laundry services, and a front-desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Matsue hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.
Matsue Excel Hotel Tokyu has a restaurant on site.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,200 per night)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: JPY 2,800 for adults and JPY 1,800 for children
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • Lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 2800 for adults and JPY 1800 for children
  • Self parking fee: JPY 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Matsue Tokyu
Matsue Tokyu Inn
Tokyu Inn Matsue
Matsue Excel Hotel Tokyu
Matsue Excel Tokyu
Tokyu Hotel Matsue
Matsue Excel Hotel Tokyu Hotel
Matsue Excel Hotel Tokyu Matsue
Matsue Excel Hotel Tokyu Hotel Matsue

Matsue Excel Hotel Tokyu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 797 reviews
Rating 8 - Good. 290 out of 797 reviews
Rating 6 - Okay. 84 out of 797 reviews
Rating 4 - Poor. 19 out of 797 reviews
Rating 2 - Terrible. 13 out of 797 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All aspects of our stay was good. Would stay again.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Ajinkya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Toshiharu

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it is a pretty good hotel.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best breakfast buffets I've ever had
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and front desk staff polite. Excellent location for accessing loop bus which is necessary to get around without using taxi's.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

KutYee Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and comfort
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, nice and convenient. Free water and amenities.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Japanese hotel room is cramped. But hotel located just across from railway station which has a variety of eating options.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities, welcoming staff as soon as you walk in
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, amenities
good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Very nice hotel. They gave us a free upgrade without even asking for it. The hotel and rooms are very well maintained and not dated.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Zhixia

Liked: Cleanliness, staff & service, amenities
clean, polite and helpful
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very close to Matsue Station...
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Ryo

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was spacious and clean.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Lingyun

Liked: Cleanliness, staff & service, amenities
Very courteous and helpful, even with little English
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Yumiko

Liked: Cleanliness, amenities
This hotel is located very near from JR Matsue Station, resultantly very convenient for moving to anywhere in and out of Matsue City.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good location with reasonable price

Good location with reasonable price
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Narumi

Liked: Cleanliness, amenities, property conditions & facilities
Clean Rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hideyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably most established in Matsue

The room is clean and comfortable. The location is close to the railway station and the limousine bus terminal. Quite convenient. Also staff are professional. Great stay.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Hidemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are nice and friendly
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

David

Happy with our choice

This hotel is in a good location, is clean and comfortable, and has a kind and helpful staff.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Cheuk Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room in good condition
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Mun Kin

Liked: Cleanliness, staff & service, property conditions & facilities
Not far from the train station as well as the river Bay Area.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

HAMID

Liked: Cleanliness
Professional staff and location near JR Station. Rooms are very small in American standards and the photos on the website are not revealing the true dimensions.
Stayed 4 nights in Jul 2025
Verified

4/10 Poor

Safar

Disliked: Staff & service, amenities, property conditions & facilities
Hotel is clean . Rooms are very small. Romm amenities are nit available in the rooms.
Stayed 1 night in Aug 2025