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Matsue Urban Hotel

3.0 star property

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Photo gallery for Matsue Urban Hotel

BUILDING No.2 Twin Room, Non Smoking
Reception
Exterior
BUILDING No.1 RENEWAL Twin Room, Non Smoking | Bathroom
BUILDING No.2 Twin Room, Non Smoking

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Laundry room

Explore the area

View in a map
590-3 Asahi-machi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪12 min walk‬
  • Place, Shimane Art Museum
    ‪18 min walk‬
  • Place, Matsue Castle
    ‪4 min drive‬
  • Airport, Izumo (IZO)
    ‪50 min drive‬

Room options

View all photos for BUILDING No.2 Double Room, Non Smoking

Desk, laptop workspace, free WiFi, bed sheets

BUILDING No.2 Double Room, Non Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for BUILDING No.2 Semi Double Room, Non Smoking

BUILDING No.2 Semi Double Room, Non Smoking

BUILDING No.2 Semi Double Room, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for BUILDING No.2 Twin Room, Non Smoking

BUILDING No.2 Twin Room, Non Smoking

BUILDING No.2 Twin Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for (Building 2) Twin Room

Desk, laptop workspace, free WiFi, bed sheets

(Building 2) Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • Free Wi-Fi

View all photos for (Building 2) Double Room

Desk, laptop workspace, free WiFi, bed sheets

(Building 2) Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for BUILDING No.1 RENEWAL Semi Double Room, Non Smoking

BUILDING No.1 RENEWAL Semi Double Room, Non Smoking

BUILDING No.1 RENEWAL Semi Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for BUILDING No.1 RENEWAL Twin Room, Non Smoking

BUILDING No.1 RENEWAL Twin Room, Non Smoking

BUILDING No.1 RENEWAL Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Small Double Room (Building 2)

Desk, laptop workspace, free WiFi, bed sheets

Small Double Room (Building 2)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • Free Wi-Fi

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About this property

Matsue Urban Hotel

Along with a restaurant, this hotel has self parking and a microwave in a common area. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Matsue Urban Hotel offers 115 accommodations with slippers and hair dryers. Televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Matsue Urban Hotel, you're just a quick walk from Mefu Shrine. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Mefu Shrine and Ryusyouji Temple
There's a restaurant on site. Public spaces have free WiFi. Matsue Urban Hotel also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Matsue hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:00 AM.
Matsue Urban Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 800 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,210 for adults and JPY 440 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1210 for adults and JPY 440 for children
  • Self parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 島根県指令松保第101-16
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Matsue Urban Hotel SHIMANE
Matsue Urban Hotel
Matsue Urban
Matsue Urban SHIMANE
Matsue Urban Hotel Hotel
Matsue Urban Hotel Matsue
Matsue Urban Hotel Hotel Matsue

Matsue Urban Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 124 out of 525 reviews
Rating 8 - Good. 215 out of 525 reviews
Rating 6 - Okay. 137 out of 525 reviews
Rating 4 - Poor. 32 out of 525 reviews
Rating 2 - Terrible. 17 out of 525 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Bo

Ok hotel, it a little old, and the rooms are very small. nice location in the town.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room for the price. The big plus is the free rental bikes. It was a pleasure to visit Matsue by bike.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Osaka

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a bed, shower, toilet and mini fridge. All you could ask for in a budget hotel.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Matsue Urban Hotel is a great place to stay while in Matsue. The breakfast is outstanding with a lot of variety including Japanese and American type of selections. The rooms are very clean and quiet. The location is very close to the train station which includes taxi and bus services. When I return to Matuse, I will stay here again.
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Good economy hotel

The hotel would be the most economical one with good price and relatively OK conditions: small room, less controllable air conditioning, half-baked renovations with obviously tired bath unit.if you are OK with those, this must be a good choice. At least I was OK.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Ika Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel perfect for solo travelers

I loved this hotel, it was perfect for solo traveller. Lovely breakfast, and the breakfast room turned into communal workspace during the day. I stayed one night in an ordinary room and one night in a capsule (they call it "cubic room") which was a first for me. Very pleasant, nice lounge, nice "room wear", lockable shower rooms. One the whole, very pleased. And location is brilliant, two minutes from the station.
Stayed 1 night in Nov 2022
Verified

8/10 Good

ダイスケ

GOOD
Stayed 1 night in May 2023
Verified

10/10 Excellent

TINGTING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matsue Urban Hotel was clean and conveniently located across the street from Matsue station. My room included a suitcase stand, one person mini-couch, and small table. I like having my suitcase off the ground and the couch was more comfortable than sitting on a desk chair. Housekeeping wasn't daily, but new towels were left on the door every day. It was a nice hotel and I would stay there again.
Stayed 4 nights in Oct 2023
Verified

2/10 Terrible

Junko

Disliked: Cleanliness, staff & service, property conditions & facilities
In October, the weather was nice and warm, but the heater came on when it was very warm, so I had to ask portable fan. I was told the air conditioning had been broken for a while, and it was worse in summer!!!
Verified

6/10 Okay

平安山

Liked: Cleanliness
接客やサービス等良かったです。清掃はいらないのが逆に気を使わないで済むので助かりました。 他ビジネスホテルに比べて、居室がやや狭い印象です。また、エアコンから異音が聞こえることが多かったように思います。コスト削減のために一括管理なのは全然いいのですが、暖房がちょっと暑いけど消したら寒いみたいなときはちょっと不便に感じました。　
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

JIWON

Liked: Cleanliness, staff & service, amenities
部屋は清潔で、アメニティが充実していました。朝食も種類が多く美味しかったです。
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

?

部屋の設備、掃除等が出来ているのは当たり前。 社員の接客態度は普通。 益々の向上を。
Stayed 1 night in Sep 2024
Verified

8/10 Good

???

Liked: Cleanliness, amenities, property conditions & facilities
客室はリニューアルされていて設備も新しくきれいだった。
Stayed 1 night in Dec 2025
Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très gentil, proche de la gare
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

REIKO

Liked: Cleanliness, staff & service, amenities
客室はきれいでした スタッフの対応も大変良かったです 朝食のバイキングもメニューが豊富で、美味しかったです アメニティも充実していて、選ぶのが楽しかったです
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tamami

Liked: Cleanliness, amenities, property conditions & facilities
客室も綺麗で職員の方の対応も丁寧でした。 ウェルカムアメニティもたくさん用意していただき、お水ももらえました。一泊だけでしたが、満足しています。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Masataka

スタッフの方々の対応が
Stayed 1 night in Nov 2025
Verified

8/10 Good

takayuki

Liked: Cleanliness, staff & service, amenities
部屋も綺麗で静かで良かったです
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ryoko

Liked: Cleanliness, amenities, property conditions & facilities
従業員の対応が親切で、くつろげるホテルでした。ありがとうございます！また行かせて行きます！
Stayed 1 night in Nov 2025
Verified

8/10 Good

??

Liked: Cleanliness, property conditions & facilities
丁寧な対応していただきました
Stayed 1 night in Nov 2025
Verified

8/10 Good

Junichi

ベッドが大きくくつろげました
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Shou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
停車場有限要早一點來，不過附近也有便宜的停車場，房間大，附近方便，離松江站很近
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

sihnichi

Disliked: Amenities, property conditions & facilities
空調の音が気になった。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kazutaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル自体は古いですが部屋は改装して新しく、快適に過ごせました。また朝食はお蕎麦などもあって、とても美味しかったです。
Stayed 1 night in Aug 2025