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Dormy Inn Matsumoto Natural Hot Spring

3.0 star property

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Photo gallery for Dormy Inn Matsumoto Natural Hot Spring

Hot springs
Exterior
Public bath
Reception
Public bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
2-2-1 Fukashi, Matsumoto, Nagano, 390-0815
  • Place, Matsumoto Performing Arts Center
    ‪9 min walk‬
  • Place, Matsumoto City Museum of Art
    ‪10 min walk‬
  • Place, Matsumoto Castle
    ‪12 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Twin Room, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Double Room, Non Smoking (No specific view, 15sqm)

Double Room, Non Smoking (No specific view, 15sqm)

Double Room, Non Smoking (No specific view, 15sqm)

9.0 out of 10
Wonderful
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Queen Room Non-Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Queen Room Non-Smoking

9.0 out of 10
Wonderful
(48 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Dormy Inn Matsumoto Natural Hot Spring

Hotel with a restaurant, near Matsumoto Castle
This smoke-free hotel features a restaurant, a sauna, and self parking. Additionally, coffee/tea in a common area, a microwave in a common area, and dry cleaning are onsite.
Dormy Inn Matsumoto Natural Hot Spring offers 114 air-conditioned accommodations with slippers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, bidets, toilets with an electronic bidet, and complimentary toiletries.

This Matsumoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an outdoor public bath (no minerals) and an indoor mineral hot springs (Japanese-style onsen). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to midnight. There are indoor hot springs on site. The temperature in the hot springs is set to 104°F.
Our customers tell us they can't get enough of the helpful staff at Dormy Inn Matsumoto Natural Hot Spring. During your stay, you're just a quick walk from Matsumoto Timepiece Museum. Features include a restaurant, breakfast (surcharge), and dry cleaning service.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at HATAGO, a buffet restaurant that serves local cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes hot springs and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 4-minute walk from Matsumoto Timepiece Museum and 13 minutes by foot from Matsumoto Castle
There's a restaurant on site. Dormy Inn Matsumoto Natural Hot Spring offers its guests hot springs and a sauna. Dormy Inn Matsumoto Natural Hot Spring also features a vending machine, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Matsumoto hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:00 AM.
HATAGO - This buffet restaurant specializes in local cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,100 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,000 for adults and JPY 1,000 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • HATAGO

Things to do

  • Indoor hot spring
  • Sauna
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Hot springs water temperature - 40 ºC
  • Indoor hot spring
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (89 centimetre high)
  • Lift (75 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2000 for adults and JPY 1000 for children
  • Self parking fee: JPY 1100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.
For the comfort of guests using the public bathing areas and other public facilities, guests with large tattoos are not permitted to use the facilities. Guests with tattoos may use the bathing facilities if their tattoos are smaller than 3.15 inches (8 centimeters) by 5.11 inches (13 centimeters) and are covered with a sticker provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

Property is also known as

Dormy Inn Matsumoto Natural Hot Spring Hotel
Dormy Matsumoto
Matsumoto Dormy Inn
Dormy Hotel Matsumoto
Dormy Inn Matsumoto Natural Hot Spring Matsumoto
Dormy Inn Matsumoto Natural Hot Spring Hotel Matsumoto

Dormy Inn Matsumoto Natural Hot Spring Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 7 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Harrison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good hotel. Terrible pillows
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Stayed 1 night in Nov 2025

6/10 Okay

john

Travelled with partner
Liked: Cleanliness
Room was small and pretty average. The staff was fine, but the vibe was that it's a business hotel. We liked Marsumoto, but if we ever go back, we'd likely choose to stay elsewheee.
Stayed 1 night in Nov 2025

10/10 Excellent

Afi

Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel within a central location. Great room & amenities. Hotel staff were friendly & obliging. The onsen was wonderful after a day of walking around
Stayed 2 nights in Nov 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff. Room comfortable. Good facilities for coffee and drinks. Parking on site.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
10/10 would stay again :)
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, comfortable with convenient to access to public transport. The onsen was very nice... a wonderful way to relax at the end of the day. Staff was pleasant.
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Amenities
Room was clean and serviceable. View was of a parking garage so not ideal. Staff were very friendly and helpful. Hotel location was great, close to restaurants, shopping and transportation. Onsen was enjoyed and there were free evening noodles and ice cream at the onsen. Would recommend a stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Bruce

Travelled with family
Everything except the bath and sauna was just average
Stayed 2 nights in Oct 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average by Dormy Inn's own standards. Great onsen as usual, but breakfast below par. The in-room motion-activated overhead light has to go!
Stayed 1 night in Oct 2025

10/10 Excellent

Osamu

Stayed 1 night in Sep 2025

10/10 Excellent

Michiko

Stayed 1 night in Sep 2025

10/10 Excellent

Patricia A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Onsen especially the outdoor Onsen with stone sides (on top floor and well fenced). The laundry worked well. Breakfast was excellent although the breakfast room is a bit cramped. Room was large by Japanese standards and comfortable. The free treats and bedtime noodles are great. Overall a lovely stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marco

Stayed 1 night in Sep 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for what we needed.

Very convenient to train station and bus terminal. Quiet location. There was breakfast and a restaurant, but we didn't use. We didn't use the Onsen either.
Stayed 2 nights in Aug 2025

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Great to relax in the hot springs baths at the end of the day! :)
Stayed 2 nights in Aug 2025

6/10 Okay

Rickey

Stayed 1 night in May 2025

10/10 Excellent

Tomomi, Las Vegas

Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location!
Stayed 2 nights in May 2025

6/10 Okay

Germano

Liked: Cleanliness, room comfort
Hotel was OK. Basic, nothing special but great location. They still have this outdated rule about no tattoos on the Onsen. Needs a revamp on the rules and the design (interior and exterior).
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable hotel with a great indoor and outdoor onsen on the top floor. Tattoo friendly also if you use the stickers which the front desk provides free of charge.
Stayed 1 night in May 2025

8/10 Good

Sharon, Wellingborough

Liked: Cleanliness, property conditions & facilities
This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japanese business hotels offer small, clean, affordable rooms. These are great for internationals who want to meet Japanese people. My sibling Americans sometimes complain about small rooms. Large rooms are available at luxury hotels, but you cannot find better service than the service you receive at business hotels. Dormy provides great quality at affordable rates.
Stayed 1 night in Apr 2025

10/10 Excellent

Elspeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Dormy Inns are great. Good onsens, great breakfast, lovely staff. Nothing not to like.
Stayed 2 nights in May 2025