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Hoshino Resorts KAI Matsumoto

4.0 star property

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Photo gallery for Hoshino Resorts KAI Matsumoto

Public bath
Reception
Japanese-style Room with Outdoor Bath RA4
Point of interest
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303
  • Place, Asama Hot Spring
    ‪3 min walk‬
  • Place, Shinshu Matsumoto Natural Art Museum
    ‪5 min drive‬
  • Place, Matsumoto Castle
    ‪8 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪25 min drive‬

Room options

View all photos for Japanese-style Room FA4

Japanese-style Room FA4

Japanese-style Room FA4

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

  • 60 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons
  • Free Wi-Fi

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About this property

Hoshino Resorts KAI Matsumoto

This ryokan features a full-service spa, a restaurant, and a coffee shop/cafe. Free breakfast (local cuisine) and free self parking are also provided. Other amenities include coffee/tea in a common area, a 24-hour front desk, and a library.
Hoshino Resorts KAI Matsumoto offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Matsumoto ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

During your stay at Hoshino Resorts KAI Matsumoto, you're just a quick walk from Asama Hot Spring. Features include free breakfast and free self parking, plus a full-service spa.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Indulge with massages at the spa
  • Amenities include an elevator, Library, and coffee/tea in a common area
  • Onsite recreation includes hot springs
  • Steps from Asama Hot Spring and a 4-minute drive from Matsumoto Castle
As a guest of Hoshino Resorts KAI Matsumoto, you'll find a full-service spa and hot springs. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served daily.

Hoshino Resorts KAI Matsumoto also features a library, coffee/tea in a common area, and an elevator. Self parking is free.

Smoking is allowed in designated areas at this 4-star Matsumoto ryokan.

Guests are served free local cuisine breakfast daily from 7:00 AM to 9:00 AM.
Hoshino Resorts KAI Matsumoto has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Wine tasting room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 1 2025 to August 27 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 34 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 0 out of 44 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Yuen Ying Prairie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, onsen and meals
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Japan

It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very special place!

Great onsen, exceptional service (Aso was so lovely) and delicious food.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Loved the live music in the evening. The performance was amazing.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Heather E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities
Outside onsen has very relaxing atmosphere.
Verified

10/10 Excellent

penchas

Liked: Cleanliness, staff & service, property conditions & facilities
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

CHAOTAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

relaxing

we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

WING MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Words cannot express

As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

André

Disliked: Room comfort

Disappointing Ryokan experience

Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Ken

Liked: Amenities, property conditions & facilities
The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Marco

Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

休閑

星野系列 - 界·松本（位於淺間溫泉♨️）可能心諗著淺間溫泉，對風呂設計期望過高？因為過往住咗幾間界都各自有特色及驚喜，這裡有10幾種不同風呂，但係，種多（室內外、mint & cypress sauna 、躺平、直立⋯但係，有點粗製濫做⋯當然室內更衣/休息室都係星野簡約舒服作風⋯亦一定有風呂後飲品🥤及雪條（但係，呢度係供應蘋果sorbet, 質感介乎雪糕與sorbet 之間，每一啖充滿蘋果味，超正）⋯房間當然簡約、柔和、超大⋯但係，冇景觀可言⋯但係房間大門口前，再有木欄柵及趟門，非常優雅⋯⋯朝、夕食都沿用安排獨立房間⋯⋯每次都好似走入迷宮⋯精美、美味、晚餐懷石料理其中雞鴨涮涮簥麥麵非常入味出色⋯黃昏，有自費wine tasting , 可惜只有日文講解；晚上有吉他音樂會及compliment餐酒供應⋯
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

JAECHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호텔 서비스정신

매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Time Out

Great service, delicious food, invigorating onsen and lovely view from a spacious room
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

somsak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

รีสอร์ตสวยงามมาก ที่สุดแห่งการพักผ่อนอย่างเป็นส่วนตัว

โรงแรมสวยมาก ห้องพักตบแต่งสวยงาม กว้างขวาง มีความเป็นส่วนตัวดีมาก พนักงานบริการได้อย่างยอดเยี่ยม โดยเฉพาะพนักงานเช็คอินและพนักงานเสริฟอาหารเย็น ขอชมเชมอาหารเย็น เป็นสไตล์ญี่ปุ่นแบบเก่า ทำได้ดีและอร่อยมากที่สุดที่เคยทานมา รู้สึกประทับใจมาก ๆ ห้องออนเซน กว้างขวาง สวยงาม มีเลือกหลายแบบ แขกไม่เยอะ ทำให้รู้สึกเหมือนเป็นที่พักส่วนตัวเลยทีเดียว มีสิ่งที่ต้องขอให้ปรับปรุงเล็กน้อยคือ ผ้าม่านบังแสงควรจะมีให้ครบทุกหน้าต่าง ตอนเช้าแสงจะไม่รบกวนแขก ตอนที่พักอยู่พระอาทิตย์ขึ้นตอนก่อนตีห้า ทำให้พักผ่อนไม่เต็มที่
Stayed 1 night in May 2019
Verified

10/10 Excellent

IslandGuy808

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, Not enough flexibility

The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一貫星野旅館的體驗

這次是我第二次入住這家溫泉旅館，上一次已是十年前，因第一次的經驗良好，十年後決定再次到訪。現分享今次入住的體驗和跟上次的分別。這家旅館十年前還是叫貴祥庵， 其實2006年已經是星野集團一員。服務有一貫星野集團的質素，旅館員工都會說英語，溝通沒有問題，也比較懂外國人的需要。這次入住的房間有私人露天風呂，還有一個小的庭園，空間不錯。大浴場有兩個，採用日替制，即男和女浴場每天對調。兩個大浴場的休閒區都有按摩椅，也有免費飲料和瓶裝水提供。館內提供付費指壓服務，我嘗過覺得比座免費按摩椅還要差。我這次選的膳食是日式料理，味道和擺盤不錯，只是不算有什麼驚喜。接下來是跟上次入住的比較。員工換了比較年青的，個人比較喜歡舊那批員工，因服務和體貼的程度較配合入住傳統日式旅館的感覺。以前有較像高級旅館提供的代客泊車服務，這次要自己泊車。以前晚餐在餐廳門口會列出用餐人士的姓氏和用餐房間，現已取消這安排。用餐房間以前是坐在地台上，現已填平改為擺放一般的餐檯和椅子。菜單以前會印上用餐人士的姓氏和當天日期，這次也沒有了。菜式方面，以前和牛會標名來源，現沒有特別註明。個人覺得以前比較有特色一點。房間沒有大的變化和翻新，還是保留十年前的模樣，只是電視機換上高清液晶的。房間雖然沒有翻新，但算是保養不錯，當然不可跟新開的旅館比較。旅館建築由名設計師羽深隆雄設計，外觀比較新潮，現在來看也不過時。總括來說界松本是一家不錯的旅館，只是以前好像更好。如果要到松本和上高地一帶旅遊，可以考慮一住。
Stayed 1 night in Oct 2018