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Hotel Buena Vista

3.5 star property

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Photo gallery for Hotel Buena Vista

Exterior
Reception
Restaurant
Standard Twin Room, Multiple Beds, Non Smoking
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
1-2-1 Honjo, Matsumoto, Nagano-ken, 390-0814
  • Place, Matsumoto Performing Arts Center
    ‪10 min walk‬
  • Place, Matsumoto City Museum of Art
    ‪13 min walk‬
  • Place, Matsumoto Castle
    ‪17 min walk‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪17 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Single Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Double Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Single Room, 1 Double Bed, Smoking

8.0 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Multiple Beds, Non Smoking

Standard Twin Room, Multiple Beds, Non Smoking

Standard Twin Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Single Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Executive Single Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Single Room, 1 Double Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Executive Single Room, 1 Double Bed, Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, Multiple Beds, Non Smoking

Executive Twin Room, Multiple Beds, Non Smoking

Executive Twin Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

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  • Breakfast available
4.5 out of 5, Wonderful, 850 reviews
The price is €50
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About this property

Hotel Buena Vista

Along with 4 restaurants, this hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, concierge services, and dry cleaning.
Hotel Buena Vista offers 190 accommodations with safes and slippers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and children's slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Buena Vista, you're just a quick walk from Zenkyuin Temple. You'll find features like free WiFi in public areas and a free area shuttle, plus 4 restaurants.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 10-minute walk of Zenkyuin Temple and Fukashi Shrine
  • Free local-area shuttle service
There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 2 meeting rooms available. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Buena Vista. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Matsumoto hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Hotel Buena Vista has 4 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Parking on site (JPY 1,100 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 2,100 for adults and JPY 1,430 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Free area shuttle
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Guests booking a "Late Check-In (6 PM), Early Check-Out (10 AM) Standard Economy Double Room" category may check in after 6 PM and must check-out by 10 AM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2100 for adults and JPY 1430 for children
  • Self parking fee: JPY 1100 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Buena Vista Matsumoto
Buena Vista Matsumoto
Hotel Buena Vista Hotel
Hotel Buena Vista Matsumoto
Hotel Buena Vista Hotel Matsumoto

Hotel Buena Vista Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 382 out of 675 reviews
Rating 8 - Good. 226 out of 675 reviews
Rating 6 - Okay. 46 out of 675 reviews
Rating 4 - Poor. 12 out of 675 reviews
Rating 2 - Terrible. 9 out of 675 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Clean comfortable room. Extensive food and drink services. Great breakfast buffet.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly. Very comfortable.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Amazing hotel and amazing staff. The bell desk was so helpful in shipping our skis. Kept on coming back to this hotel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jan 2025
Verified

8/10 Good

Choon Feng

Liked: Cleanliness, staff & service

Good breakfast spread.

Great breakfast buffet spread, is a big hotel for hosting events, many restaurants within hotel. Rooms are slighty retro as can seen from the embeded radio clock beside bed, but clean.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Small executive rooms. Breakfast is ok
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here frequently
Stayed 1 night in Jan 2024
Verified

8/10 Good

Sunny

Liked: Cleanliness, staff & service, room comfort

Great place to stay.

One minor suggestions is that the bathroom should have more hooks for hanging towels
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

William

I love this property and stay here frequently. Well situated comfortable and fairly priced The staff are great. Professional and courteous and the breakfast was delicious
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Soo Yeow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best onsen ever

Exceeded expectations. Great hospitality and the off site onsen was a very pleasant surprise.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Incredible value. Made is feel like special guests. Two people showing us to our rooms. A shuttle driver running after us to offer a ride to the train station (we didn't know there was one). Fantastic open bar cocktail hour. Delicious breakfast buffet.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurant options; lots of convenience stores all over
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Chun Meng

Liked: Cleanliness, property conditions & facilities
The hotel should change the pillow already. The worst pillow in this holiday trip.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
All very good, location was excellent and staff was always polite and friendly. Kudos guys!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ahmad

Liked: Amenities
Clean and good services
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night in Matsumoto while doing a round trip on a JR East pass. The hotel isn't too far from the station, they even offer a free shuttle. The hotel is somewhat aged but very well kept, with great level of service.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

LONG

Liked: Cleanliness, staff & service, property conditions & facilities
The service is so good I like the frontdesk that the girl
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Arielle Joi

We booked non smoking! But got a smoking room because they are fully booked! We reserved a non- smoking room for a reason!!!!!! It was the worst sleep in entire trip. Glad we only booked 1 night with them!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Herma

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was fluent in English & helpful in explanation.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Balwantray

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Oct 2023
Verified

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Overall ok but toilet could be bigger
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel close to town centre

Nice modern hotel within easy walking distance to train or bus station. A shuttle bus is also available. Foyer was attractive and we were shown to our room and luggage was carried by staff. We had an executive double room which was a bit small. If we stay again we would get a twin room which are much bigger. Buffet breakfast was superb.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2022