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Kamisuwa Onsen Hotel Shinyu

3.0 star property

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Universal Suite 6F, Non Smoking | Bathroom
Top Floor Suite 7F, Non Smoking | Bathroom
[Hikarigami] Japanese Bedroom (10 tatami) Non Smoking
[Hikarigami] Japanese Room (12 tatami) Non Smoking
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
2-6-30 Kogandori, Suwa, Nagano-ken , 392-0027
  • Place, Lake Suwa
    ‪1 min walk‬
  • Place, Lake Suwa Geyser Center
    ‪3 min walk‬
  • Place, Suwashi Kohan Park
    ‪8 min walk‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪41 min drive‬

Room options

View all photos for [Hikarigami] Japanese Room (12 tatami) Non Smoking

[Hikarigami] Japanese Room (12 tatami) Non Smoking

[Hikarigami] Japanese Room (12 tatami) Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for [Hikarigami] Japanese Bedroom (10 tatami) Non Smoking

[Hikarigami] Japanese Bedroom (10 tatami) Non Smoking

[Hikarigami] Japanese Bedroom (10 tatami) Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for [Kakei] Japanese Room (8 tatami) Non Smoking

[Kakei] Japanese Room (8 tatami) Non Smoking

[Kakei] Japanese Room (8 tatami) Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for [Anei] Japanese Room (10 tatami) Non Smoking

[Anei] Japanese Room (10 tatami) Non Smoking

[Anei] Japanese Room (10 tatami) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Top Floor Suite 7F, Non Smoking

Top Floor Suite 7F, Non Smoking

Top Floor Suite 7F, Non Smoking

  • Lake view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Large Single Murphy Beds
  • Free Wi-Fi

View all photos for Universal Suite 6F, Non Smoking

Universal Suite 6F, Non Smoking

Universal Suite 6F, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Large Single Murphy Beds
  • Free Wi-Fi

View all photos for Universal Semi Suite 5F, Non Smoking

Universal Semi Suite 5F, Non Smoking

Universal Semi Suite 5F, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Large Single Murphy Beds
  • Free Wi-Fi

View all photos for [Yamagami] Twin Beds Room & Japanese Room (8 tatami) Non Smoking

[Yamagami] Twin Beds Room & Japanese Room (8 tatami) Non Smoking

[Yamagami] Twin Beds Room & Japanese Room (8 tatami) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

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About this property

Kamisuwa Onsen Hotel Shinyu

Along with spa services, this ryokan has gift shops/newsstands and a front-desk safe. Free WiFi in public areas and free self parking are also provided.
Kamisuwa Onsen Hotel Shinyu offers 42 air-conditioned accommodations with slippers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bidets and complimentary toiletries. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours.
Our customers tell us they can't get enough of the helpful staff at Kamisuwa Onsen Hotel Shinyu. During your stay, you're just a quick walk from Takeya Miso Kaikan. Free WiFi in public areas, free self parking, and breakfast (surcharge) are available.
  • Free WiFi
  • Free self parking
  • Japanese breakfast served daily for a fee
  • Amenities include a front-desk safe, a gift shop, and an elevator
  • Onsite recreation includes bike rentals
  • 11 minutes by foot from Suwashi Kohan Park and a 1-minute drive from Lake Suwa
Kamisuwa Onsen Hotel Shinyu offers its guests spa services, gift shops/newsstands, and a front-desk safe. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Suwa ryokan.

For a fee, guests can enjoy Japanese breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 9:00 AM for a fee

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Spa

  • 24-hour public bath
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Hospital bed
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 5 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 5 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Shinyu
Kamisuwa Onsen Shinyu
Kamisuwa Onsen Shinyu Suwa
Kamisuwa Onsen Hotel Shinyu Suwa
Kamisuwa Onsen Hotel Shinyu Ryokan
Kamisuwa Onsen Hotel Shinyu Ryokan Suwa

Kamisuwa Onsen Hotel Shinyu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 283 reviews
Rating 8 - Good. 78 out of 283 reviews
Rating 6 - Okay. 17 out of 283 reviews
Rating 4 - Poor. 5 out of 283 reviews
Rating 2 - Terrible. 4 out of 283 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities
Fantastic stay. Room overlooking the lake was wonderful. The staff were very helpful and always happy to help. The included bus tour of the shrines was a lovely bonus. The option of the included meals was fantastic and the meals we had over our stay were outstanding. Would recommend.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yotaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

CHUNG LING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem! Beautiful scenery, fantastic hotel, fabulous service and delicious food. Definitely recommend!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

We had an excellent time here. Own private onsen in room, with a wonderful view of the lake. The food and service was excellent. The hotel is very modern, yet still very traditional Japanese. Would love to stay here again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Tsai

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. The food was also good and the pricing is also really affordable
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful traditional Japanese room and food. The staff were exceptionally kind and patient with us. The view a of Suwa lake was picturesque.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Wai Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoys the stay. The room is modern and nice. The set dinner is also really great.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location overlooking the lake. The food at the hotel is authentic. There is also the possibility to rent bikes directly at the hotel. Very polite staff.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful onsen hotel with top notch service.

Amazingly beautiful, high-end onsen hotel. Staff are politely formal and provide excellent service in all aspects. My room had a wonderful view of Lake Suwa & all possible amenities. Breakfast was delicious & serves with elegance.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Suite on the 7th Floor. It was absolutely amazing, and the view and private bath were well worth it.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located at lake front, although our room was on the lower floor and the view was a bit blocked by the fence outside the windows. The staff were extremely helpful and the one served us could speak English. The food was good.The private bath (fee required) inside the public bath has half glass walls so not so private except exclusive use of the facility .Given the price we paid included a free tour of the shrines, we considered it's value for money.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The hotel has just new renovated. I love the view of the lake. Foods and services are excellent. Would definitely go back if i am in the neighborhood. Parking is also free.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. If you are looking for a nice break from hustle of big city and really try ryokan and onsen (with ability to use private onsen) - I would highly recommend it
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

jackie

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful Lake view and we were able to enjoy the tatami beds. Staff was so helpful. We needed to leave before breakfast started so they packed us a breakfast! They also arranged a taxi. Lovely stay
Stayed 1 night in Mar 2023
Verified

6/10 Okay

shay

Liked: Cleanliness, property conditions & facilities
I recommend to reserve the private onsen and the shuttle around thr city with at least a month of anticipation. We got to use the onsen just once and there wasn't any place for the shuttle.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kaman

Great location that just next to the lake Suwa. Luckily we can enjoy the Sakura on the riverside through the window of our room. The service for breakfast and dinner is good and thanks for the recommendation of the staff, Yu, for going to see the Sakura in a castle park nearby. That’s amazing.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like royalty. They anticipated our needs and satisfied all of our demands. The hot spring rice, hot, hot hot, and the Japanese breakfast was magnificent. They offered a tour of the four grand shrines,and did an amazing job of explaining everything to us. There was not a vacancy for days on end, and now we can understand why thank you.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary

Satisfying in every way. Staff extraordinary.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Setsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are friendly and very helpful. Only this hotel offer free coach tour for visiting all 4 Suwa Taisha shrines. very blessed. We enjoyed welcome drink before dinner. Hotspring bath with sauna room, very relaxing. they provid not only japanese yukata roves but also pajamas. Dinner and breakfast were so beautiful and delicious, and they served me a special vegetarian meal. many thanks to the kitchen staff. I strongly recommend to stay lake view room. the view was breath taking.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lake Suwa

Lovely locations as it’s right where the lake Suwa is, just walk across the road and it’s the lane. And there is a bicycle rental at the lake so it’s perfect place to stay and rent a bicycle for the day to cycle around the lake. 16km to complete a full perimeter of the late. It’s a MUST do, lovely.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

☺️

Visited for a trip around Lake Suwa and oh boy, this hotel is something special, I had the private onsen in the room and it was one of the most relaxing part of my trip in Japan. They also offered public a onsen for hotel guests and you can also book that to have that one private. Over all can't recommend this hotel enough, staff was friendly and breakfast was excellent if you want a taste of a traditional Japanese meal. There is also a bike rental right across the street next to Lake Suwa. Bike trip all around the lake is maybe around 4 hours or less. 10/10 Swore I saw a Shrine Maiden with green hair walking around.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay at Lake Suwa

The location of hotel is right in front of Lake Suwa Park, the like shore is just across the road. A very relaxing vibe in this area. Staffs at carpark and concierge are very friendly and helpful. The interior environment of common area and room is stylish, new and clean. I stayed in lake view room with excellent view of Lake Suwa. Onsen is relatively basic and simple. Dinner and breakfast are good but not very outstanding. Selection of sake is disappointing for an onsen hotel in the city of Suwa, I did expect much bigger range of sake selection with so many famous sake kura in Suwa and Nagano.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retreat to calm you down

The accommodation was better than expected. The internal balcony made the room more usable and it felt larger than we expected. It was lovely to sit on the balcony to unwind and look at the view. The private dining experience (i think this is standard for those choosing the 1/2 board option) was a highlight. Course after course delughted us. The wait staff were excellent, very attentive and explained things well to us. Their patience was amazing, given our poor to non existent Japanese. It is styled as a health retreat with menus chosen to be healthy and it has facilities such as the very pleasant onsen. highly recommend a stay here.
Stayed 2 nights in May 2024