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Del Real Hotel & Suites

3.0 star property

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Photo gallery for Del Real Hotel & Suites

Room
A hotel room with two beds, a ceiling fan, a balcony with curtains, and a view of the outdoors.
A swimming pool with lounge chairs and a waterfall feature.
A room with a view of the sea, a bed, a dining table set with plates and cups, and a vase with flowers.
A balcony with a view of the sea, palm trees, and a distant island.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Avenida Del Mar 1020, Flamingos, Mazatlán, SIN, 82140
  • Place, The Mazatlan Malecón
    ‪1 min walk‬
  • Place, Teodoro Mariscal Stadium
    ‪10 min walk‬
  • Place, Playa Norte
    ‪5 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a ceiling fan, a balcony with curtains, and a view of the outdoors.

Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, Kitchenette

A dining area with a round table, chairs, a vase with flowers, a hanging light, and a framed picture on the wall.

Room, Kitchenette

  • Ocean view
  • 55 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Sofa Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a ceiling fan, a small table, and a bar stool.

Room

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

Similar properties

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Don Pelayo Pacific Beach
Mazatlán
  • Pool
  • All-inclusive available
  • Kids’ pool
  • Water slide
4.2 out of 5, Very good, 1,011 reviews
The price is €53
includes taxes & fees
30 Aug - 31 Aug
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About this property

Del Real Hotel & Suites

An outdoor pool, a children's pool, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Del Real Hotel & Suites offers 42 air-conditioned accommodations with complimentary toiletries and ceiling fans. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Del Real Hotel & Suites, you're just a quick walk from The Mazatlan Malecón. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge
  • Steps from The Mazatlan Malecón and 8 minutes by car from Plaza Machado
Del Real Hotel & Suites offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Del Real Hotel & Suites also features concierge services, room service (during limited hours), and an elevator. Self parking is free.

This 3-star Mazatlán hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Front entrance ramp
  • Lift
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Del Real Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500.0 per stay
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property is professionally cleaned
Guests arriving after 4:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Real Hotel Mazatlan
Del Real Hotel Suites
Del Real Hotel Suites
Del Real Hotel & Suites Hotel
Del Real Hotel & Suites Mazatlán
Del Real Hotel & Suites Hotel Mazatlán

Del Real Hotel & Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 88 reviews
Rating 8 - Good. 33 out of 88 reviews
Rating 6 - Okay. 11 out of 88 reviews
Rating 4 - Poor. 8 out of 88 reviews
Rating 2 - Terrible. 12 out of 88 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
i liked the location of the hotel with easy transportation options the price very cheap and the staff very friendly the rooms spacious and well furnished but... the toilet was leaking and we had to use the hotel towels to step into the bath the internet was very bad the tv was very very small and the balcony door didn't have handle neither lock we did not feel unsafe but...
Stayed 4 nights in Mar 2023
Verified review

6/10 Okay

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The key cards would not work properly and it was a hassle trying to get the door open. The AC went out in one of the rooms I booked and despite personnel going to check it, it kept going out till finally after a day they decided to move us to another room. That alone was very unpleasant to deal with since temperatures were very hot and made sleeping impossible.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Pedro Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, el servicio del personal muy bueno, a mi parecer un lugar muy recomendable
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Los cuartos y la alberca esta muy bien
Vista desde mi cuarto..
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le vendría bien algo de remodelación en cuanto a muebles de cuarto de todo lo demás excelente
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Jesus rocio

Liked: Cleanliness, staff & service, amenities
La atencion esta muy bien la ubicación excelente lo unico que yo recomendaría es una remodelacion de las instalaciones de ahi en fuera todo excelente
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Guadalupe Córdova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo muy bien
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Gabriela

Liked: Amenities
Na
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Rodrigo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El servicio del personal bueno no excelente, trabajan con lo que tienen, las instalaciones en muy mal estado de mantenimiento, sucia la recamara no limpian a profundidad solo por encima las áreas visibles, colchones y almohadas muy viejos en mal estado, regreso con dolor de espalda.
Stayed 7 nights in Apr 2024
Verified review

8/10 Good

Ale

Liked: Staff & service, amenities
Me gustó mucho la ubicación, la vista que tiene al mar, la alberca también muy bien aunque muy fría, también la atención de el personal súper bien lo que casi no me gustó fueron laa habitaciones ya estan un poco viejas y descuidadas y luego el elevador no sirvio un dia y estábamos en el sexto piso, y ya k salimos las señoritas de recepción nos dijeron que estaban en remodelación las habitaciones que si no nos las habían ofrecido! 😕
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la ubicacion
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Alejandro

Liked: Property conditions & facilities
Disliked: Cleanliness
Utensilios de cocina muy mal estado y ala hora de limpiar no lo hacen bien
Stayed 4 nights in Sep 2022
Verified review

2/10 Terrible

MARCOS UZIEL GARAY

Disliked: Cleanliness, staff & service, amenities
Es un hotel en muy buena ubicación pero el trato del personal que trabaja en n recepción en pésimo, las camas están sucias y con muchos resortes es mejor dormir en el piso
Stayed 3 nights in Aug 2022
Verified review

8/10 Good

Jorge Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente, deberian cambiar de recepcionistas

Bueno hotel, solo la actitud de las recepcionistas, es muy grosera.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es lugar es muy bien, el ambiente
Stayed 4 nights in Feb 2022
Verified review

4/10 Poor

Jose

Disliked: Property conditions & facilities

Cargos sin razon

El hotel te pide un depósito de $500 para inventar cargos y cobrarlo de ahí y pierdas tu dinero
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La regadera del baño
Stayed 3 nights in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Esperamos regresar pronto.

El lugar tiene una ubicación inmejorable. La atención del personal es de excelencia y mucho respeto. Problemas con el elevador, habitaciones limpias, un tema con el numero de toallas, pero en general fue agradable y regresaría de nuevo.
Stayed 2 nights in Oct 2021
Verified review

8/10 Good

Lorena González

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación precio calidad , el internet no era muy bueno, hubo un día que no funcionó totalmente, lo bueno que el mar está cruzando la calle justo ahy está la bajada a la playa, ya hay elevador, hay que mejorar la limpieza de las habitaciones, y había animalitos abajo de las colchonetas, el aire acondicionado en las noches hacia calor no enfriaba completamente la habitación, pero si volvería ya que la ubicación es buena.
Stayed 3 nights in Oct 2021
Verified review

6/10 Okay

ALBERTO

Liked: Cleanliness, property conditions & facilities

detallitos que cuentan

primero hablaron diciendo que no servía el elevador, luego dijeron que sí servía pero que protección civil no permitía usarlo, contradicción... para lo cual nos querían cambiar de habitación a una con menos capacidad, otros detalles ligeros ya sabemos que no es de 5 estrellas, pero cosas que con indispensables como lo es el refrigerador que no enfriaba, se les avisó, no hicieron nada, al igual que la llave del agua que sólo servía la del agua caliente y tenías que lavar los trastes con agua hirviendo, y la manija del cancel al balcón, nos quedamos encerrados y hasta que le hablamos a otra persona que nos fuera a abrir porque por fuera es casi imposible por lo duro y por la ausencia de la manija
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Relacion calidad precio bastante aceptable, muy limpio todo, personal muy amable, vista al mar inmejorable!
Stayed 3 nights in Aug 2021
Verified review

2/10 Terrible

Victor daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo el hotel, deja en muy mal a la APP. Hoteles

Horrible el servicio, no lo recomiendo para nada, a Mazatlan si regreso pero a este hotel nunca. Llegamos el lunes y la puerta 402 no funcionaba estaba caida, la recamara estaba sucia, no habia sabanas, tampoco papel higienico, el baño super sucio hongos en la regadera, eramos 5 y solo me dieron 3 toallas aun y cuando solicite 2 mas te dicen que si pero no te las dan, la puerta del balcon tampoco abria, la señora de limpieza no limpiaba la recamara, y dijo que cada quien debe llevar sus sabanas y sartenes, nos presto sartene y estaban sucios, la cuchara con comida pegada para cocinar, salimos el viernes y tuvimos que dejar toda la basura por que no la recogian, el refrigerador tenia las parrillas oxidadas eso contamina los alimentos, tuvimos que dormir en un lugar sucio todos los días. Lastima que olvide tomar fotos para agregarlas pero no sabia que tenia esta opcion la App
Stayed 4 nights in Jul 2021
Verified review

10/10 Excellent

Ichiro

Liked: Cleanliness, room comfort, communication

野球場から近くて便利

フロントのスタッフの対応もテキパキしていて、とても好感が持てました。野球場に近いことが、滞在した理由ですが、昼間は、プールと道路を挟んだピーチで、のんびり過ごすことが出来ました。残念だったのは、部屋のWi-Fiが機能しなかったこと、深夜に食事をする場所やコンビニが近くに無かったことです。
Stayed 3 nights in Oct 2020
Verified review

6/10 Okay

Jesús Francisco

Disliked: Cleanliness, room comfort
No fue la mejor experiencia, pero esta bien para pasar de paso
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

CARLOS

Liked: Cleanliness, room comfort
Agradable en general, el personal muy atento
Stayed 4 nights in Mar 2020