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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
Children’s activities
Private beach, free beach cabanas, sun-loungers, beach towels
Property grounds
Front of property – evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

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Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Place, Mazagua Aquatic Park
    ‪5 min drive‬
  • Place, Playa Brujas
    ‪6 min drive‬
  • Place, Marina Mazatlan Golf Course
    ‪10 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Master Suite Ocean View

In-room dining

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite Ocean View

8.8 out of 10
Excellent
(44 reviews)
  • Partial ocean view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a desk with a chair, a balcony with a view, and a nightstand with lamps.

Room

  • 40 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a nightstand, a lamp, and a bathroom visible through an open door.

Room

  • 90 sq m
  • Sleeps 6
  • Free Wi-Fi

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About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. During your stay, you'll be within walking distance of Playa Brujas. Enjoy features like free WiFi in public areas, free valet parking, and a free area shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine with a beachfront location at La Cordeliere, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to hydrotherapy, facials, or hot stone massages at Armonia Spa
  • Services include babysitting, free grocery shopping service, and dry cleaning/laundry
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Just a 3-minute drive from Mazagua Aquatic Park and a few minutes from Playa Brujas
  • Free local-area shuttle service
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a hot tub. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 95 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! And Expedia Great pkg deal!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great customer service and the food was great
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Andrew

The staff was friendly, the food was good, and the selection of pools was nice.
Verified

10/10 Excellent

Leilani

Liked: Cleanliness, amenities, property conditions & facilities
Great Value for the money
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Love this place! It’s beautiful- 3 pools, spotless grounds, amazing plants and landscaping, food is delicious, Jose at pool service was top notch, the spa is next level and all the staff was amazing!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa. Relaxing environment. Good food.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
My favorite place ever been going for 20+ years
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
Is very good
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Oscar Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

filiberto

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far one of the best hotels in mazatlan
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

MASAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Edwin

Great service!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Iren

Liked: Amenities, property conditions & facilities
Our favorite place❤️
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Holger

Liked: Amenities, property conditions & facilities
The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Jaime Ruth

Liked: Cleanliness, amenities, property conditions & facilities
The staff at Peublo Bonito Emerald Bay was top notch. Everyone was very friendly and courteous. Will say the time share folks who occupy a table in the lobby are overly aggressive when you initially check in so could have done without that. Other than that amazing atmosphere, incredibly delicious food and great drinks! Rooms were very clean and beds comfortable. Love the golf carts throughout to assist with getting around. We have an absolutely fantastic time and would highly recommend!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool jungle vibe with big iguana’s chilling by the pool.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Subhangi

Liked: Cleanliness, amenities, property conditions & facilities
The staff are absolutely incredible. 10/10 service
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Trenton

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 7 nights in Jun 2025
Verified

8/10 Good

John Craig

Liked: Cleanliness
Yes. Room clean and staff were fine. Not overly friendly like when in Cabo.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been. The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, water aerobics, pottery painting, beach walks, breakfast buffet, maid service, grounds.
Stayed 7 nights in Mar 2025
Verified

8/10 Good

Roseann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional! We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Stayed 1 night in Dec 2025