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Star Palace Hotel

Property class: 3.5
VIP Access

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Photo gallery for Star Palace Hotel

A beach with palm trees and rocks.
Property video
Three cocktails on a table with a beach view in the background.
A hotel with multiple floors, a swimming pool, and palm trees.
A pool area with lounge chairs and umbrellas, overlooking a beach and ocean.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • Place, Playa Sábalo
    ‪2 min walk‬
  • Place, Punta Camaron Beach
    ‪4 min drive‬
  • Place, The Mazatlan Malecón
    ‪6 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room

A hotel room with two beds, each with white bedding and red accents, a wooden headboard, and a view of a curtain.

Room

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, a TV, and a view of the sea.

Room

  • Sea view
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Double Beds

7.6 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, Ocean View

A hotel room with two beds, a TV mounted on the wall, a large window with a view of the sea, and a nightstand with a lamp.

Standard Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a large sliding glass door to the outside, a ceiling light fixture, and a small table with a chair.

Room

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with two beds, a desk, and a chair.

Standard Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, No view

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Double Beds, No view

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Star Palace Hotel

At Star Palace Hotel, spend the day on the beach where you can enjoy kayaking. Then return for a meal at one of the hotel's 3 restaurants.
Star Palace Hotel offers 120 accommodations with laptop-compatible safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Star Palace Hotel, you're just a quick walk from Islands and Protected Areas of the Gulf of California. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Pelican
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge and luggage storage
  • Onsite recreation includes a gym and kayaking
  • Just a 4-minute drive from The Mazatlan Malecón and 12 minutes from Plaza Machado
Some rates at Star Palace Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Star Palace Hotel offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Star Palace Hotel also features a terrace, concierge services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Mazatlán hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.
Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 350 for adults and MXN 170 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Oceano Pizza and Grill
  • Pacífica
  • Pelican
  • Sushi Market

Things to do

  • Gym
  • Kayaking
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 300 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 170 for children
  • Rollaway bed fee: MXN 300 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Star Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 368 reviews
Rating 8 - Good. 108 out of 368 reviews
Rating 6 - Okay. 66 out of 368 reviews
Rating 4 - Poor. 24 out of 368 reviews
Rating 2 - Terrible. 29 out of 368 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Araceli M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome it’s in a great area.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Enrique Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the fact that meet all expectations for a place like this to make it a fun vacation
Verified review

8/10 Good

Jennifer Lee Ann

Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Stayed 7 nights in Feb 2023
Verified review

6/10 Okay

SILVIA

Disliked: Amenities, property conditions & facilities
Front desk staff
Stayed 4 nights in Sep 2022
Verified review

6/10 Okay

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms needed. Mini fridge,.microwave
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
:)
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Vernen

Disliked: Staff & service, amenities
The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Stayed 21 nights in Jan 2023
Verified review

4/10 Poor

ANGUS

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace
Stayed 14 nights in Jan 2023
Verified review

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
the service is bad and if you don't have branded clothes they don't take good care of you
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
Stayed 7 nights in Apr 2024
Verified review

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!
Stayed 6 nights in Apr 2024
Verified review

6/10 Okay

Amanda

Liked: Cleanliness
This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.
Stayed 7 nights in Mar 2023
Verified review

6/10 Okay

michael

Liked: Cleanliness, staff & service
Disliked: Room comfort

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Cesar Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Solo personal de bar y restaurante pueden mejorar su servicio
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

SANDY YULENI

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien y elegante
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Magdalicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia | Personal amable| Vista a la playa | Ideal para familias
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rodolfo Fabio

Liked: Cleanliness, staff & service, amenities
Todo bien
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Rosa Ana

Liked: Cleanliness, staff & service, amenities
Muy buen internet en todas las instalaciones
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Alondra Rocío

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno ambiente familiar
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes vacaciones y servicio!!!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Briss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para vacacionar, excelente atención de todo el staff :)
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Francisco Concepción

Liked: Amenities
Disliked: Cleanliness, staff & service
Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

arturo leonardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel
Stayed 2 nights in Jul 2024