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Star Palace Hotel

3.5 star property

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Photo gallery for Star Palace Hotel

On the beach
Standard Room, Ocean View
Interior
Property amenity
On the beach

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Breakfast available
  • Housekeeping
  • Room service

Explore the area

Map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlan International Center
    ‪6 min drive‬
  • Cerritos Beach
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, No view

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, No view

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

Standard Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

View from room

Standard Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Star Palace Hotel

Hotel on the beach, with outdoor pool
Spend the day playing on the beach then return to dine at one of Star Palace Hotel's 3 restaurants.
Star Palace Hotel offers 120 accommodations with laptop-compatible safes and complimentary bottled water. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Star Palace Hotel, you're just a quick walk from Islands and Protected Areas of the Gulf of California. Free WiFi in public areas, free self parking, and 3 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Pelican
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge and luggage storage
  • Onsite recreation includes a gym
  • Just a 4-minute drive from The Mazatlan Malecón and 8 minutes from Mazatlán Aquarium
Some rates at Star Palace Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Star Palace Hotel offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Star Palace Hotel also features a terrace, concierge services, and room service (during limited hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Mazatlán hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.
Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.
Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Oceano Pizza and Grill
  • Pacífica
  • Pelican
  • Sushi Market

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Star Palace Hotel Mazatlan
Star Palace Mazatlan
Star Palace Hotel Hotel
Star Palace Hotel Mazatlán
Star Palace Hotel Hotel Mazatlán

Star Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 347 reviews
Rating 8 - Good. 106 out of 347 reviews
Rating 6 - Okay. 64 out of 347 reviews
Rating 4 - Poor. 24 out of 347 reviews
Rating 2 - Terrible. 27 out of 347 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Araceli M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome it’s in a great area.
Stayed 2 nights in Aug 2024

4/10 Poor

JOANNA

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Alondra Loya

Stayed 3 nights in Jun 2024

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!
Stayed 6 nights in Apr 2024

6/10 Okay

Agustin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms needed. Mini fridge,.microwave
Stayed 4 nights in Apr 2024

6/10 Okay

stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
Stayed 7 nights in Apr 2024

6/10 Okay

michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....
Stayed 4 nights in Apr 2024

4/10 Poor

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.
Stayed 1 night in Feb 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
the service is bad and if you don't have branded clothes they don't take good care of you
Stayed 3 nights in Jul 2023

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness
This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.
Stayed 7 nights in Mar 2023

8/10 Good

Jennifer Lee Ann

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Stayed 7 nights in Feb 2023

4/10 Poor

ANGUS

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace
Stayed 14 nights in Jan 2023

2/10 Terrible

Vernen

Travelled with group
Disliked: Staff & service, amenities
The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Stayed 21 nights in Jan 2023

8/10 Good

Luis

Liked: Staff & service
.

10/10 Excellent

Enrique Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the fact that meet all expectations for a place like this to make it a fun vacation

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.
Stayed 1 night in Dec 2022

6/10 Okay

SILVIA

Travelled with family
Disliked: Amenities, property conditions & facilities
Front desk staff
Stayed 4 nights in Sep 2022

8/10 Good

Allison

Stayed 1 night in Aug 2022

2/10 Terrible

Celene Puente

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.
Stayed 3 nights in Apr 2022

4/10 Poor

Efrain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay
Stayed 3 nights in Dec 2021

8/10 Good

vardan, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 7 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Has what you need but nothing fancy and facilities could be better
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jun 2021

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021