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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
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2 restaurants; breakfast, lunch, and dinner served
Fridge, coffee/tea maker, electric kettle
Executive Room, 1 Bedroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬
  • Place, Kaaba
    ‪13 min walk‬

Room options

View all photos for Traditional Room, 2 Single Beds

City view

Traditional Room, 2 Single Beds

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds | View from room

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Executive Level)

Executive lounge

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Living area

Deluxe Room, 1 Bedroom

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Single Beds, Tower

Family Room, 2 Single Beds, Tower | View from room

Family Room, 2 Single Beds, Tower

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Living room

Suite, 1 Double Bed, Tower

  • City view
  • 178 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | In-room dining

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, Tower

Suite, 2 Single Beds, Tower | View from property

Suite, 2 Single Beds, Tower

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

Executive lounge

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, Multiple Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Traditional Room, Multiple Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Doubletree by Hilton Jabal Omar Makkah
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,000 reviews
The price is €118
includes taxes & fees
6 Jun - 7 Jun
Doubletree by Hilton Jabal Omar Makkah

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

This smoke-free hotel features 2 restaurants, a complimentary children's club, and a coffee shop/cafe. WiFi in public areas is free. Additionally, massage/treatment rooms, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and safes. These individually decorated and furnished accommodations include desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Sheraton Makkah Jabal Al Kaaba Hotel. During your stay, you're just a quick walk from Great Mosque of Makkah. You'll find features like free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Chocolate Lounge, a café that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a playground
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
There are 2 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 161 square feet (15 square meters) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (79 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM

Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 120.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002512
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca

Sheraton Makkah Jabal Al Kaaba Mecca

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaab

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaaba Hotel Hotel

Sheraton Makkah Jabal Al Kaaba Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 455 reviews
Rating 8 - Good. 105 out of 455 reviews
Rating 6 - Okay. 42 out of 455 reviews
Rating 4 - Poor. 15 out of 455 reviews
Rating 2 - Terrible. 27 out of 455 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth. We were upgraded to a suite which was nice and a pleasant surprise. This hotel is close to the new extension, however takes about 10 mins walk (downhill) to Haram near Clock Tower. Please keep in mind, 2 mins of walk back is uphill. There is a bridge to the Haram right next to this hotel but it was closed. Once it opens, getting to the Haram should be convenient! Room was clean, and overall the hotel is not run down like some of the other Mecca hotels. Bathroom was immaculate with all the necessary amenities. Beds are so comfortable! I slept so well each night! Air conditioning worked well. Wall outlets had USB ports. Overall it was a really pleasant stay and I would definitely stay here again as long as the bridge to Haram is open.
Stayed 3 nights in Feb 2026

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Good stuff, clean room
Stayed 3 nights in Jan 2026

10/10 Excellent

Lookman

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026

10/10 Excellent

Manar

Stayed 5 nights in Jan 2026

10/10 Excellent

Junaid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026

4/10 Poor

Huda

Travelled with family
Disliked: Cleanliness
Booked Sheraton after looking at google maps realizing that the hotel is close to Masjid Al Haram. But after reaching the hotel I was shocked and realized that the hotel was very far from the Kaaba where I wanted to be for Friday prayers. The height at which this hotel is unbelievable. The roads around are close so you can’t take a taxi and if you do take taxi the drivers charge you a big amount for a five minute drive. The only option is to rent a guy with a wheelchair to take you to that uphill hotel. Unfortunately with physical health issues it was hard to take the uphill route. After reaching hotel decided to cancel my reservations, got help from booking agents but unfortunately they couldn’t cancel my reservation as the staff at the hotel didn’t cooperate with Expedia. Exhausted from the whole trip to hotel and carrying my luggage I decided to just stay there for the night. To pray walked down to the mosque and rented a wheelchair service- paying out of pocket to get to hotel back up. I didn’t get any response until the day after from Expedia so I had to continue my stay in the same hotel while I could have been staying closer to hotels near Kaaba. If I did book I would pay the high price for hotel near Kaaba as well as loose my money for the second day booking at Sheraton hotel. Overall the stay was good, the breakfast was fair and at the last night was bit by bed bug, got late for my flight as taxi couldn’t come to my hotel for 45 minutes almost missed my flight.
Construction happening right next to hotel
Bed bug on my bed
Bed bug
Stayed 2 nights in Jan 2026

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, room comfort
7 minutes walk from the walk. There is access bridge to the haram however
Stayed 8 nights in Dec 2025

8/10 Good

Mohamed Ziad

Stayed 7 nights in Dec 2025

10/10 Excellent

Hilal ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Mariam

Stayed 1 night in Jan 2026

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramadan, Inver Grove Hights

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mazumder

Stayed 3 nights in Nov 2025

10/10 Excellent

eshaq

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
كل شيء ممتاز
Stayed 8 nights in Nov 2025

8/10 Good

Hebatalla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice hotel, close to Kaaba. On hill , hard for some to go up. Thanks to Abdul Halim for always attending promptly to our requests
Stayed 3 nights in Nov 2025

2/10 Terrible

zareen

Liked: Cleanliness
It was mentioned that it is near to the haram but in real there is no bridge to the haram on booking it was mentioned and non convinient location, no cab goes there and no shuttle was provided i book a hotel for $1100 for 4 nights and looks like it was a waste
Stayed 4 nights in Nov 2025

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Shanah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025