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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Traditional Room, 3 Single Beds
Reception
2 restaurants, breakfast, lunch served; local and international cuisine
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪5 min walk‬
  • Place, Kaaba
    ‪10 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬

Room options

One Bedroom Apartment

  • Sleeps 2

Traditional Triple Room

  • Sleeps 3

View all photos for Two Bedroom Apartment

Pillow-top beds, minibar, in-room safe, individually decorated

Two Bedroom Apartment

  • Sleeps 4

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Single Beds

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds | View from room

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 Bedroom

Junior Room, 1 Bedroom

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom

Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom

  • City view
  • 59 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite, 2 Single Beds, Tower

City view

Suite, 2 Single Beds, Tower

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Double Bed, Tower

Pillow-top beds, minibar, in-room safe, individually decorated

Suite, 1 Double Bed, Tower

  • City view
  • 115 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

  • City view
  • 175 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Room, 1 Bedroom

View from room

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite, 2 Single Beds, Tower

Suite, 2 Single Beds, Tower

Suite, 2 Single Beds, Tower

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 Bedroom

Superior Double Room, 1 Bedroom | View from property

Superior Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Traditional Queen Room with City View

  • Sleeps 2

Junior Suite, Concierge Lounge Access, 1 King, City View

  • Sleeps 2

Traditional Room,Guest Room,1 King

  • Sleeps 2

Traditional King Room,Guest Room,1 King,City View

  • Sleeps 2

Junior Suite, 1 Bedroom Junior Suite, 2 Twins

  • Sleeps 2

Suite, 1 Double Bed, Smoking, City View (Tower)

  • Sleeps 4

Suite, 1 Double Bed, Smoking, Tower

  • Sleeps 6

Suite, 2 Twin Beds, Smoking, Tower

  • Sleeps 2

Executive Suite

  • Sleeps 3

Deluxe Suite

  • Sleeps 3

One Bedroom Tower Suite, 1 Bedroom Suite, 2 Twin

  • Sleeps 2

Traditional Guest Room, Guest Room, 2 Twin

  • Sleeps 2

One-Bedroom Apartment with Two Single Beds and City View

  • Sleeps 2

View all photos for Traditional Twin Room

Bathroom

Traditional Twin Room

  • Sleeps 2

Similar properties

Exterior
voco Makkah by IHG
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 557 reviews
The price is €83
includes taxes & fees
21 Mar - 22 Mar
voco Makkah by IHG

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Family-friendly hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah
This smoke-free hotel features 2 restaurants, a complimentary children's club, and a coffee shop/cafe. WiFi in public areas is free. Additionally, massage/treatment rooms, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and safes. These individually decorated and furnished accommodations include desk chairs. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Sheraton Makkah Jabal Al Kaaba Hotel. During your stay, you're just a quick walk from Great Mosque of Makkah. You'll find features like free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Chocolate Lounge, a café that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a playground
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
There are 2 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 161 square feet (15 square meters) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (79 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 150.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002512
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 449 reviews
Rating 8 - Good. 103 out of 449 reviews
Rating 6 - Okay. 42 out of 449 reviews
Rating 4 - Poor. 15 out of 449 reviews
Rating 2 - Terrible. 27 out of 449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Judit

Stayed 2 nights in Nov 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025

10/10 Excellent

KHAWAJA

Liked: Cleanliness, amenities, property conditions & facilities
yes clean staff is very supportive thanks only problem web side desined said kabah is only few step due to heavy construction takes to reach kabbah 11-13 mins
Stayed 4 nights in Oct 2025

10/10 Excellent

Iftikhar Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Ambrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the fact this was close to the mosque fantastic hotel thank you
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohamed, Burnside Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities
I liked the cleaning services
Stayed 5 nights in Sep 2025

8/10 Good

Hiyam

Travelled with family
Liked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

2/10 Terrible

Ahmad

Stayed 2 nights in Sep 2025

10/10 Excellent

Syed

Stayed 5 nights in Aug 2025

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property but far from haram gates
Stayed 4 nights in Aug 2025

6/10 Okay

M

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is highly misleading in its advertising. While it claims to be only a 5-minute walk to the Haram, in reality it takes nearly 20 minutes and that’s only after navigating broken flyovers and unsafe bridge crossings. The surrounding area is equally inconvenient, with no food outlets or convenience stores nearby; the closest ones are a 15-minute walk away, again via the same unsafe route. The hotel itself is in poor condition: outdated interiors, faulty electrical switches and appliances, and a clear need for major renovation. Service at the front desk is unhelpful and far below standard. Overall, a disappointing stay that urgently requires improvement before it can justify its location or price.
Dirty and muddy bathroom
Stained and soiled sofas
Stayed 8 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2025

6/10 Okay

Mahsoun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad mantenance for the furniture and slow response from the housekeeper
Un orgnized
Bad maintenance
Can not sleep up to 3AM with this setup
Stayed 1 night in Jul 2025

6/10 Okay

raza

Stayed 2 nights in Jul 2025

10/10 Excellent

Oumar

Stayed 2 nights in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, property conditions & facilities
The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mustafa

Stayed 3 nights in Mar 2025

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, five minute walk to Haram great hospitality
Stayed 1 night in Jul 2025

10/10 Excellent

Yaaseen

Stayed 4 nights in Jul 2025

10/10 Excellent

Ihab

Travelled with partner
Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025

10/10 Excellent

Oubaydah Anowar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.
Stayed 5 nights in Apr 2025