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d'primahotel Kualanamu Medan

3.5 star property

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Photo gallery for d'primahotel Kualanamu Medan

Outdoor pool
Lobby sitting area
Bar (on property)
Daily local cuisine breakfast for a fee
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang kuis, Medan, Sumatera Utara, 20552
  • Place, Great Mosque of Medan
    ‪36 min drive‬
  • Place, Maimun Palace
    ‪37 min drive‬
  • Place, Sun Plaza
    ‪37 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

d'primahotel Kualanamu Medan

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
D'primahotel Kualanamu Medan offers 140 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 43-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

An outdoor pool and a children's pool are on site.
Features at d'primahotel Kualanamu Medan include free WiFi in public areas, self parking, and roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 13.5 mi (21.7 km) from Maimun Palace and 13.5 mi (21.8 km) from Great Mosque of Medan
  • Free airport shuttle service
D'primahotel Kualanamu Medan offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center, 5 meeting rooms, and coworking spaces. The business-friendly d'primahotel Kualanamu Medan also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 3.5-star Medan hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 6 AM to 9 AM.
Onsite venue - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 6 AM to 9 AM for a fee: IDR 110,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5 meeting rooms
  • Business centre
  • Coworking space

Accessibility

  • Lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at d'primahotel Kualanamu Medan

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately IDR 110000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
D'primahotel Kualanamu Medan offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Prime Plaza Hotel Kualanamu
Prime Plaza Kualanamu Medan
Prime Plaza Kualanamu
Prime Plaza Hotel Kualanamu
Prime Plaza Hotel Kualanamu Medan
d'primahotel Kualanamu Medan Hotel
d'primahotel Kualanamu Medan Medan
d'primahotel Kualanamu Medan Hotel Medan

d'primahotel Kualanamu Medan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 82 reviews
Rating 8 - Good. 22 out of 82 reviews
Rating 6 - Okay. 9 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 1 out of 82 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and safe. Restaurant, warm pool and fitness center on site.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nurjannah

Liked: Cleanliness, amenities
very clean and nice staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Timbul

Yes very good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Timbul

Liked: Cleanliness, staff & service, property conditions & facilities
Queit place and clean hotel
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and i felt comfortable
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Nazaruddin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near area Teguh at the front desk was very helpful!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Timbul

Yes
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent large clean quiet room. Breakfast was fantastic
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern clean and priced well
Stayed 1 night in Feb 2025
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Excellent accommodation option close to airport. Free shuttle service. Very clean with affordable dining available. Highly recommended
Stayed 1 night in Apr 2025
Verified

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a quick stay from the airport. It was easy and friendly airport pickup and check-in. The breakfast buffet was pretty good. The room was clean and quiet. Overall, great place to stay!
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Timbul

Liked: Amenities
Nuce and clean
Stayed 1 night in Jun 2025
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good . Free Shuttle Bus to and from airport
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Timbul

Liked: Amenities
Queit and safe place also clean
Stayed 7 nights in Oct 2024
Verified

8/10 Good

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is conveniently located just 10 minutes from the airport, and the free shuttle service was a great bonus. The room was clean and comfortable, ideal for a short stay before or after a flight. Breakfast could be improved. There wasn’t much of a Western selection, and dishes were rarely refilled. The restaurant was quiet in the evening, though the food itself was fine.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

D'Prima Hotel- great for Medan airport

Great hotel 5 minutes from the airport. Excellent stay. Clean and lovely rooms. Nice restaurant. Free shuttle to the airport although it only runs every couple of hours. You can pay a small fee
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Clifford

Disliked: Property conditions & facilities
Close to airport. Free shuttle. Adequate TV channels.
Verified

10/10 Excellent

Timbul

Liked: Cleanliness, staff & service, property conditions & facilities
Queit and clean and safe
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

SHOMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleased with our quick stay at the Prime Plaza

We stayed one night at the Prime Plaza. They transported the four of us and our three surfboard bags to and from the hotel in a van for a decent price. The hotel room was clean had everything we needed. We had four twin beds. The restaurant had good service and food.
Stayed 1 night in May 2023
Verified

6/10 Okay

Richard

Great location for the airport and the free airport transfer was super efficient! Room was very basic and only two small bottles of water provided (when I asked for extra, they refused.) I also noticed the bath towels were old and had stains on them.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Rooms and Amazing Staff

My family and I have stayed at the D’prima Hotel 5 times and we keep coming back for the fantastic staff. The hotel is conveniently located near the airport and the rooms are perfect for big families like ours. What really sets this hotel apart is the amazing staff. Every single person, from the shuttle driver to the bellhop and restaurant servers to the front desk, is incredibly kind and helpful. They always go out of their way to make our stay comfortable. We've had some stressful trips with six kids and a lot of luggage, but the staff made it all so easy for us. If you're in Medan and need a place near the airport, I highly recommend staying here. The rooms are simple and clean, and the staff is simply amazing.
Stayed 1 night in Jun 2024