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Sofitel Shahd Al Madinah

5.0 star property

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Photo gallery for Sofitel Shahd Al Madinah

2 restaurants, breakfast served
Property video
Suite, 1 King Bed (Imperial - Harram Partial View)
Reception
Presidential Suite, 1 King Bed

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Room service

Explore the area

View in a map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪8 min walk‬
  • Place, The Green Dome
    ‪8 min walk‬
  • Place, Al-Baqi Cemetery
    ‪8 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪14 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

7.8 out of 10
Good
(23 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple Room, 3 Single Beds

1 bedroom, premium bedding, free minibar, in-room safe

Classic Triple Room, 3 Single Beds

7.0 out of 10
Good
(10 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Twin Room, 2 Single Beds

1 bedroom, premium bedding, free minibar, in-room safe

Classic Twin Room, 2 Single Beds

7.4 out of 10
Good
(18 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed (Prestige)

7.6 out of 10
Good
(10 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige)

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • 120 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 1 King Bed

  • 120 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

1 bedroom, premium bedding, free minibar, in-room safe

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Single Beds

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Twin Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Classic Room Triple Bed

  • Sleeps 3

View all photos for Club Deluxe Twin Room

Combined shower/bathtub, eco-friendly toiletries, hair dryer, slippers

Club Deluxe Twin Room

  • Sleeps 2

Classic King Room

  • Sleeps 2

View all photos for Club Deluxe King Room

1 bedroom, premium bedding, free minibar, in-room safe

Club Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Club Room, 1 King Bed, Partial Haram Plaza View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Club Room, 1 King Bed, Partial Haram Plaza View

  • Sleeps 2

View all photos for Classic Twin Room

1 bedroom, premium bedding, free minibar, in-room safe

Classic Twin Room

  • Sleeps 2

View all photos for Prestige King Suite

TV

Prestige King Suite

  • Sleeps 4

View all photos for Superior Room, 1 King Bed, Partial Haram Plaza View

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, 1 King Bed, Partial Haram Plaza View

  • Sleeps 2

View all photos for Prestige Suite Partial Haram Plaza View, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Prestige Suite Partial Haram Plaza View, 1 King Bed

  • Sleeps 4

View all photos for Presidential Suite Haram Plaza View, Three Bed Rooms

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite Haram Plaza View, Three Bed Rooms

  • Sleeps 6

View all photos for Prestige Suite Twin

1 bedroom, premium bedding, free minibar, in-room safe

Prestige Suite Twin

  • Sleeps 4

View all photos for Prestige Suite Partial Haram Plaza View, Twin Bed

1 bedroom, premium bedding, free minibar, in-room safe

Prestige Suite Partial Haram Plaza View, Twin Bed

  • Sleeps 4

View all photos for Presidential Suite, Three Bed Rooms

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, Three Bed Rooms

  • Sleeps 6

View all photos for Superior Room, Twin Bed, Partial Haram Plaza View

1 bedroom, premium bedding, free minibar, in-room safe

Superior Room, Twin Bed, Partial Haram Plaza View

  • Sleeps 2

View all photos for Family Suite Twin Room

1 bedroom, premium bedding, free minibar, in-room safe

Family Suite Twin Room

  • Sleeps 5

View all photos for Junior Suite

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite

  • Sleeps 3

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About this property

Sofitel Shahd Al Madinah

Luxury hotel with 2 restaurants and a health club
Along with 2 restaurants, this smoke-free hotel has a health club and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Our customers tell us they can't get enough of the helpful staff at Sofitel Shahd Al Madinah. During your stay, you're just a quick walk from Prophet's Mosque. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of The Green Dome and Prophet's Mosque
There are 2 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. A business center and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

Arabesque - This restaurant serves breakfast, lunch, and dinner.
Shahd Lounge - Onsite coffee shop. Open select days.
Ward Al Madinah - This restaurant serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 100 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007643
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Reviews

Sofitel Shahd Al Madinah Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 334 out of 537 reviews
Rating 8 - Good. 93 out of 537 reviews
Rating 6 - Okay. 42 out of 537 reviews
Rating 4 - Poor. 28 out of 537 reviews
Rating 2 - Terrible. 40 out of 537 reviews

Reviews

10/10 Excellent

haitham

Liked: Property conditions & facilities
All the staff was friendly and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Samar

Stayed 1 night in Aug 2025

10/10 Excellent

Sulaiman

Travelled with family
Liked: Staff & service, amenities
Good: - Smooth check-in - free room upgrade - every single staff member was helpful, hardworking and provided excellent service - comfortable bed - steps away from Al Masjid an Nabawi Bad: - expect to wait a while for the lifts - layout of the breakfast area
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdulrahman

Stayed 1 night in Aug 2025

8/10 Good

Noman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alhumdulilah love to again again again 👌❤️
Stayed 1 night in Jul 2025

8/10 Good

Amna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except access to the room was delayed by 2 hours when we checked in. Room wasn’t ready because they gave us upgrade( that’s very nice of them) but I took so long
Stayed 3 nights in Jul 2025

10/10 Excellent

Afsana

Stayed 3 nights in Jul 2025

10/10 Excellent

Syed A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Had a comfortable stay.
Stayed 3 nights in Jul 2025

8/10 Good

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could have been better cleaning was done well but sometimes late
Stayed 4 nights in Jul 2025

10/10 Excellent

Ameen, Hamtramck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Jul 2025

8/10 Good

Hassan

Liked: Amenities
Loved the proximity to the mosque
Stayed 3 nights in Jul 2025

6/10 Okay

Mohamed

I booked with breakfast on Expedia but the hotel said it wasn’t so I had to pay more
Stayed 3 nights in Jul 2025

10/10 Excellent

suhail

It was so goood
Stayed 4 nights in Jul 2025

4/10 Poor

SULAIMAN

Travelled with family
Disliked: Staff & service
I writing this review while waiting for ice more than 1 hour! When I call the room service he told me hotel is full Did i mentioned they tried to scam me with 2 invoices from the official restaurant? Still waiting for the ice to arrive by the way! This is one of the worst service I've encountered in any hotel even in 3 stars hotel in some area they have better room service
Stayed 2 nights in Jul 2025

10/10 Excellent

YASSER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, Manager Mohammed helped me check in though I arrived 7 hours before check -time , Conceigne service was great as well as Zahed helped me book my train ticket, overall experience was wonderful
Stayed 4 nights in Jul 2025

8/10 Good

Sadia

Liked: Cleanliness, staff & service, amenities
The best location. This hotel is very near the masjid. It took leas than 5 minutes to get to the ladies gate number 25. Amazing breakfast but very busy. The hotel is now dated and in need of an upgrade, you notice this more if you come from a 5 star hotel in Mecca.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ebrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Excellent stay. Comfortable rooms
Stayed 4 nights in Jul 2025

10/10 Excellent

ziauddin

Liked: Cleanliness, property conditions & facilities
Excellent location great food and friendly environment
Stayed 7 nights in Jun 2025

10/10 Excellent

Asim

Liked: Cleanliness, amenities, property conditions & facilities
The service was excellent.
Stayed 5 nights in Jun 2025

10/10 Excellent

ZIAD, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The musala was great , esp. in summer when it is very hot at Duhr and Asr salat !
Stayed 2 nights in Jun 2025

10/10 Excellent

Abdulmenem

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Aisha

Stayed 2 nights in Jun 2025

6/10 Okay

Hailan

Stayed 5 nights in Jun 2025

10/10 Excellent

Nouh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a fantastic experience Thank You
Stayed 3 nights in Jun 2025

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Jun 2025