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Sofitel Shahd Al Madinah

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Photo gallery for Sofitel Shahd Al Madinah

A high-rise hotel with a modern facade, multiple floors, and a prominent entrance.
Property video
A room with intricate white wall carvings, a patterned carpet, and a view of a tall tower through a window.
A dining table with breakfast items, a view of a mosque, and a modern room with purple furniture.
A corridor with intricate wall carvings and a patterned carpet.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪10 min walk‬
  • Place, Al-Baqi Cemetery
    ‪10 min walk‬
  • Place, The Green Dome
    ‪10 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Triple Room, 3 Single Beds

A hotel room with three beds, a desk, a chair, and a large window with a view.

Classic Triple Room, 3 Single Beds

7.6 out of 10
Good
(13 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Classic Twin Room, 2 Single Beds

7.4 out of 10
Good
(21 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Prestige)

A hotel room with a large bed, two bedside lamps, a decorative wall piece, a wardrobe, and a mirror.

Suite, 1 King Bed (Prestige)

7.2 out of 10
Good
(11 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Single Bed (Prestige)

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

A hotel room with a large bed, a view of a cityscape, a framed quote on the wall, and a nightstand with a lamp.

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Presidential Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with two beds, a desk, a chair, a TV, and a decorative wall piece.

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, Two Bedrooms

Premium bedding, free minibar, in-room safe, desk

Family Suite, Two Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

A hotel bedroom with a large bed, two bedside tables, a decorative wall piece, and a view through an open door.

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Sofitel Shahd Al Madinah

Along with 2 restaurants, this smoke-free hotel has a health club and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Our customers tell us they can't get enough of the helpful staff at Sofitel Shahd Al Madinah. During your stay, you're just a quick walk from Prophet's Mosque. Free WiFi in public areas, 2 restaurants, and a gym are available.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of The Green Dome and Prophet's Mosque
There are 2 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. A business center and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

Arabesque - This restaurant serves breakfast, lunch, and dinner. Open select days.
Shahd Lounge - Onsite coffee shop. Open select days.
Ward Al Madinah - This restaurant serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 150 per day)
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: SAR 150 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 10007643
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property class

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 671 reviews
Rating 8 - Good. 112 out of 671 reviews
Rating 6 - Okay. 49 out of 671 reviews
Rating 4 - Poor. 31 out of 671 reviews
Rating 2 - Terrible. 46 out of 671 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Waheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, staff is really friendly, location is superb, and breakfast is amazing.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

FARID

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast, lunch and dinner were more than excellent quantity and quality top notch best i have had in all my 48 years of travel
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Suleman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very close and convenient to the Haram. Friendly staff lovely food. As a single traveller I really enjoyed my stay.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

ghazanfar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel stayed there 4 nights with family
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

rasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medina
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , new , spacious rooms and high end amenities. Helpful staff . Excellent choice of food for breakfast and dinner . Highly recommended if you can find a decent rate .
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Noureddine

Liked: Cleanliness, amenities, property conditions & facilities
It’s was very good stay. I really recommend it
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

FAHAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great staff, good food, shops nearby
Stayed 9 nights in Aug 2025
Verified review

10/10 Excellent

Abdulrazag

Liked: Cleanliness, staff & service, amenities
Staff were very professional and helpful. Food above expectations. Housekeeping is superb.
Stayed 10 nights in Feb 2026
Verified review

10/10 Excellent

Amer

Liked: Cleanliness, amenities, property conditions & facilities
I will always stay at the Sofitel. We had a real good time. Perfect location and food is great.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Jawhara

Liked: Cleanliness, staff & service, amenities
Small rooms, odd hotel design
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Noman

Liked: Cleanliness, amenities, property conditions & facilities
All of the above were excellent
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Fatemah

Liked: Cleanliness, staff & service, amenities
The location was convenient, the staff was very friendly and the breakfast was delicious
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

HAROON

Liked: Cleanliness, staff & service, amenities
Reception staff were very friendly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Shadmani

Liked: Cleanliness, staff & service, amenities
Room was clean, room service brought us free fruit, a dessert plate and frequently came to top up the free mini bar. The staff were attentive and helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, amenities
Great service & great food in their buffet
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Imtyaz M

Liked: Cleanliness, staff & service, amenities
All great from reception, to room, friendly staff and check out. Elevators are abit tight and can be a bit of a challenge at prayer times but that’s everywhere.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

aisanuddin

Liked: Amenities
Disliked: Property conditions & facilities
Proximity to the mosque is great, rooms are not great for the price. Breakfast was good.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

ziauddin

Liked: Cleanliness, property conditions & facilities
Excellent location great food and friendly environment
Stayed 7 nights in Jun 2025