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Aparthotel

MainStay Suites Williamstown

4.0 star property

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Photo gallery for MainStay Suites Williamstown

Bar (on property)
2 Bedroom Premium, 1 Queen Bed, Non Smoking
One Bedroom Residence
View from property
Marina

Reviews

8.4 out of 10
Very good

Popular amenities

  • Washing machine
  • Dryer
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1 Syme Street, Williamstown, VIC, 3016
  • Place, Melbourne Seaplanes
    ‪2 min walk‬
  • Place, Ferguson Street
    ‪7 min walk‬
  • Place, Williamstown Beach
    ‪17 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪36 min drive‬

Room options

View all photos for 2 Bedroom Premium, 1 Queen Bed, Non Smoking

2 Bedroom Premium, 1 Queen Bed, Non Smoking

2 Bedroom Premium, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Accessible, 1 Queen Bed, Non Smoking

Studio Accessible, 1 Queen Bed, Non Smoking

Studio Accessible, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Bedroom, 1 Queen Bed, Non Smoking

1 Bedroom, 1 Queen Bed, Non Smoking

1 Bedroom, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom, 1 Queen Bed, Non Smoking

2 Bedroom, 1 Queen Bed, Non Smoking

2 Bedroom, 1 Queen Bed, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

MainStay Suites Williamstown

This aparthotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like a microwave and a coffee/tea maker.
MainStay Suites Williamstown offers 40 air-conditioned accommodations with washers/dryers and coffee/tea makers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at MainStay Suites Williamstown, you'll be close to Melbourne Convention and Exhibition Centre. Free WiFi in public areas, a restaurant, and a bar are available. This upscale aparthotel has 40 apartments. This property offers pet-friendly amenities like food and water bowls. Free WiFi and a deep soaking tub are available in each apartment.
  • Each apartment offers a washer/dryer, a deep soaking tub, and a living room
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 13 minutes by car from Melbourne Convention and Exhibition Centre and 13 minutes from Crown Casino
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at MainStay Suites Williamstown. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Melbourne aparthotel.

MainStay Suites Williamstown has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Beach

  • Sandy beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Cot: AUD 10 per night

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • A bar/lounge
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 55 per night

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 32-inch flat-screen TV with digital channels

Outdoor areas

  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: AUD 350 per accommodation per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In a shopping district
  • Near a metro station
  • Near the boardwalk/promenade
  • On the waterfront

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 40 units
  • At least 80% lighting from LEDs
  • Banquet hall
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Garden
  • Locally-owned and organised tours and activities
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: AUD 25
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 2:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: AUD 350 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

MainStay Suites Williamstown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 131 out of 327 reviews
Rating 8 - Good. 132 out of 327 reviews
Rating 6 - Okay. 42 out of 327 reviews
Rating 4 - Poor. 18 out of 327 reviews
Rating 2 - Terrible. 4 out of 327 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tamsyn

Liked: Cleanliness, property conditions & facilities
Staff, location and restaurant
Stayed 1 night in Dec 2025

2/10 Terrible

Robyn

Business traveller
Disliked: Cleanliness, amenities
Front desk staff are great, location is perfect, accommodation is dated, dirty with basic amenities. We had to move to a second room as the bathroom was foul in the first; the second room also hadn't been cleaned properly. These are not corporate residences, they are Couldn'tCareLess Residences.
Stayed 2 nights in Dec 2025

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Amenities
We spoke to the concierge about a late evening arrival. They assured us that we could access our room by calling a number when we got there. We drove 4hrs to reach our destination with a baby- to find that we could not access our room and there was no one to help us or assist. If it wasn’t for my parents we would have had to sleep in our vehicle. My 60 year old parents were staying there too (luckily) and let us in. They slept on the floor. It was an absolutely horrid situation. We chose to stay there because we wanted to be rested to attend a funeral. This did not happen. Severely disappointed. We expected more that just a refund. This did not occur. Don’t stay here if you can help it. I have stayed in a lot of places, we have never had this happen, ever. Very incompetent in this day and age. Staff also knew nothing about parking around the area. Huge overhaul and upskilling needed. The room was ok. Dusty around the skirting boards. Cleaning crew left red garbage bin in the hallway as we exited our room.
Stayed 1 night in Dec 2025

8/10 Good

David

Stayed 1 night in Dec 2025

4/10 Poor

Jessica

Travelled with partner
Liked: Property conditions & facilities
We were very disappointed at the level of noise coming from above us I rang reception twice the first time I asked her if there was maintenance on the building which I happen to see when I was collecting an Uber eats outside she said there wasn’t. I also asked about the banging coming from above our room which she told me it was just another room and the noise will stop after nine. I rang after nine as the noise hadn’t stopped yet. She didn’t really give me any clear problem-solving then all of a sudden I hear a man scream which was from the restaurant to which she said she heard and she’s close the restaurant doors no apology no nothing. The back door to a shed which is ridiculous. Decking to everyone else that stays there so no security the door itself doesn’t have a bolt so you could put even though the door was locked. You could push it through so there was nothing actually holding the door intact.
Stayed 1 night in Dec 2025

4/10 Poor

Miroslav

Stayed 1 night in Nov 2025

10/10 Excellent

Olivia

Stayed 1 night in Nov 2025

8/10 Good

Geoffrey

Stayed 1 night in Nov 2025

10/10 Excellent

Kristan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Dog friendly! Fantastic location, spacious and clean rooms and welcoming staff!
Stayed 3 nights in Nov 2025

10/10 Excellent

Sally

Stayed 1 night in Oct 2025

6/10 Okay

Cia

Liked: Cleanliness
Room was clean but no deep soak bath tub as stated in their info. Staff were pleasant & helpful. Generally underwhelming experience but complimentary use of the coffee pod machine in the foyer for guests was a welcome addition to the usual crappy coffee sachets found in room did relieve a small amount of disappointment.
Stayed 1 night in Oct 2025

10/10 Excellent

Martine

Travelled with group
Liked: Cleanliness, room comfort
We had a balcony, the room was great, the staff were helpful. Enjoyed our stay
Stayed 1 night in Oct 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect position. Very comfortable. Great dining room.
Stayed 1 night in Oct 2025

8/10 Good

Kristine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did not appreciate the hoons driving up and down creating noise.
Stayed 1 night in Sep 2025

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close by the city
Stayed 2 nights in Aug 2025

10/10 Excellent

Jungsik

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness

Business stay

Good location close to eating places. Room a bit worn in places. Nice to have a dishwasher and a full stove, partial view to ocean restricted.
Stayed 2 nights in Jul 2025

8/10 Good

Britta

Liked: Cleanliness, property conditions & facilities
Very comfortable bed, lovely setting, great restaurant..pleasant staff …wonderful position.
Stayed 1 night in Jul 2025

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice waterfront property. Spacious room.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
This went very well. The view over the yachts was very good. The staff were helpful & the 'studio' I stayed in had everything you could want (apart from the balcony which was under repair). Close to food & open space. Very likely to stay there again.
Stayed 1 night in Jun 2025

8/10 Good

Martine

Liked: Cleanliness, room comfort
Was a little noisy, the air conditioner and fridge hummed quite loudly, making sleeping a little difficult. The unit itself was lovely.
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location right on Gem Pier. Lovely view over the water. We use two beds so needed one brought in. The foldaway bed was amazingly comfortable, and there was still plenty of room to move around it.
Stayed 4 nights in May 2025