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Aparthotel

Arrow on Swanston

3.5 star property

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Penthouse Apartment | City view
4 Bedrooms Apartment | View from room
Premium Penthouse Apartment | City view
Premium Penthouse Apartment
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3

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Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2

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Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2

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Studio Apartment

Studio Apartment

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

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Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3

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Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3

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Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5

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Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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Deluxe King Apartment

Deluxe King Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds

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4 Bedrooms Apartment

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

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Penthouse Apartment

Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

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Premium Penthouse Apartment

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3

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Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2

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Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3

View all photos for Four Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Four Bedroom Penthouse Apartment

  • Sleeps 8

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5

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About this property

Arrow on Swanston

Family-friendly aparthotel with an outdoor pool, 7-minute walk to Queen Victoria Market
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2003, this comfortable aparthotel has 190 apartments on 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area, and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 745 out of 2737 reviews
Rating 8 - Good. 823 out of 2737 reviews
Rating 6 - Okay. 497 out of 2737 reviews
Rating 4 - Poor. 335 out of 2737 reviews
Rating 2 - Terrible. 337 out of 2737 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Elsa

Liked: Cleanliness, amenities
When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good
Stayed 4 nights in Nov 2025

8/10 Good

Camille

Liked: Cleanliness, amenities
Staff were helpful.
Stayed 3 nights in Nov 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Lee

Liked: Cleanliness, room comfort
Bring your own pillows
Stayed 1 night in Nov 2025

4/10 Poor

Martin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The corridors were smelly and the lifts had issues.
Stayed 2 nights in Nov 2025

2/10 Terrible

Ashlee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not like the pictures, very small and dated with a bed that was small. The hall way too the room smelt of weed smoke and stale beer. Front counter staff were also not overly friendly.
Stayed 1 night in Nov 2025

4/10 Poor

Darren

Travelled with family
The room I had was very small and that was incredibly hard the sofa bed was also slightly broken on one end. Also the door handle on the inside of the front door was loose and came off in your hand when you open the door I’m not forgetting in the toaster you have to hold down the button , I don’t think I will be staying there again. I will look for something that cost me a bit more money but It will be a quality hotel
Stayed 4 nights in Oct 2025

4/10 Poor

Thomas

Stayed 3 nights in Nov 2025

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, room comfort
Did not get room service the whole time we stayed, the room was filled with dust, there wall holes in the wall and writing on the blind and the balcony was all cracked and staff didn’t seem to care when you spoke to them when we went to check out no staff were around for 15 mins
Stayed 3 nights in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, amenities
Great location. Comfy bed. Uncomfortable sofa.
Stayed 5 nights in Oct 2025

6/10 Okay

Vince

Travelled with family and small children, Travelled with group
Look, you get what you pay for. Is it clean and updated? No. Is it well priced, in a great location (tram stop out front, little Ezy marts, bottle shop all close by), yes. Communication was great. Easy to get to the onsite parking for $25 a night. Rooms really do need a deep clean and broken furniture replaced.
Stayed 2 nights in Oct 2025

4/10 Poor

katie

Liked: Cleanliness
Disliked: Amenities
Room was nothing like the images or descriptions. The supposed deluxe one bed was a very basic studio. The bathroom had no shower curtain, towel rail or toilet roll holder. I was extremely dissapointed with the blatantly false advertising. Its a shame as its actually not a bad place. They just need to be more honest or give peolple what they are paying for and expect from their advertising.
Stayed 4 nights in Oct 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness
Apartment was very centrally located and spotless. Good value for money.
Stayed 2 nights in Oct 2025

4/10 Poor

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nothing like the pictures. Blind was dirty has a white stain on it. Bathroom had a terrible smell. Staff wasn’t very helpful when we complained Will not stay here again or recommend it to anyone
Stayed 2 nights in Oct 2025

6/10 Okay

Dianna

Travelled with group
Liked: Property conditions & facilities
No hair dryer had to ask for one Room not serviced each day Had to empty own rubbish Had to ask for clean towels
Stayed 4 nights in Oct 2025

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness
Comfortable stay, staff friendly
Stayed 1 night in Oct 2025

4/10 Poor

Claire

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Walking into the lobby you may become excited (I sure was) until I was told that I was not staying here but in fact in the building next to it. Going up the elevator the hallway to our room was dark and felt as if we were going to get murdered, our room being no better,the rooms are joint by a window, only some of the locks work and the second rooms door is glass leaving my friend with no privacy. We were welcomed by a messy room, with used pimple patches on the counter, weird stains, and a smell that made everyone sick. We ended up buying wipes in order to feel more comfortable cleaning every surface. This place is not bad if you need a cheap place to get drunk but from the pictures presented, I am not pleased
Stayed 1 night in Oct 2025

2/10 Terrible

Ellyce

Disliked: Cleanliness, property conditions & facilities
Room was very dirty. I had changed rooms but it was very noisy. It got limited sleep because of the pub across the road and the tram line. I also left my headphones in my first room. I offered a cash reward to get these back unfortunately these were not returned to me. I got minimal help from reception and was told to make a police report would not stay again.
Stayed 4 nights in Oct 2025

6/10 Okay

Hayley

Travelled with family
Liked: Property conditions & facilities
The photos of the rooms are not even similar to what we got. The listing promises a couch or sofa in every apartment, we didn’t get one so we had no where to really sit together and only 3 dining chairs for a booking for 5 people. The pool was freezing and the smell on the pool/gym level was unpleasant. Only one lift was working which lead to long waits for a busy building.
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Travelled with family
Clean and tidy apartment. Friendly and easy check in. Had to wait a while for lift as only one working. Paid tram at the door or walk two blocks to the free tram zone. One block walk to supermarket. Recommend if on a budget.
Stayed 3 nights in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness
We stayed in the four bedroom apartment. The room and furnishings are older but clean and tidy, a great price and a perfect fit for our group of 8. Within easy walking of numerous pubs, cafes, restaurants and the market, as well as being on the tram line. Would definitely stay again.
Stayed 1 night in Oct 2025

4/10 Poor

Kat

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a good clean/freshen up/maintenance. Hallways and rooms smell of smoke and cooking. Rooms are very small, no privacy as a shutter from main room to lounge where son was sleeping feel down. Frosted glass window between single room and double room. Single room also had frosted glass door. One person could move around at a time. An odd mix of glasses, one was a McDonalds glass, not even enough for all of us. A step up from a hostel, just don’t expect too much.
Stayed 3 nights in Oct 2025

6/10 Okay

Natasha

Stayed 1 night in Sep 2025

10/10 Excellent

ZHENGJIE, Woodbridge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convenient location - train station is just outside door.
Stayed 5 nights in Sep 2025

4/10 Poor

Aeven

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room conditions were okay, but the kitchenette stovetop was non-functional and hot water in the baths had stopped working properly after our second night there. Housekeeping also came and took our towels and didn’t replace them, causing us to have to come down to the reception to ask for it manually; something that wouldn’t be much of a problem except for the fact that we weren’t provided instructions on how to operate the (what I assume is an) intercom and thus had to look to using the elevators. Only one elevator was functional, and on our second day it completely stopped working when we got back from our activities, causing us to walk up 7-8 flights of stairs to reach our room. Overall, placement in the city, while convenient, doesn’t justify the conditions of the building very much. Additionally considering our room was in a separate building from the reception, and were told by other residents that the pool “had a layer of scum building up on it”, would look to other alternatives for future travel.
Stayed 3 nights in Oct 2025