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Aparthotel

Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

A high-rise building with a modern glass facade, a street with cars and a bus, and a red brick building with arched windows.
A modern hotel room with a large bed, a desk, and a view of the cityscape through large windows.
A modern kitchen with white cabinets, a dining area with a glass table, and a sofa with cushions.
A modern kitchen with white cabinets, a dining table set for four, and a large TV on the wall.
A modern kitchen with a large window, a stove, and a sofa with cushions.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Two Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a sofa, and a large window.

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for One Bedroom Apartment

A hotel room with a bed, a nightstand, a lamp, a window, and a painting on the wall.

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Studio Apartment

A hotel room with a bed, bedside table, lamp, and a desk with a chair.

Studio Apartment

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Apartment

A hotel room with a bed, a desk with a chair, a small table with a lamp, and a mirror.

Studio Apartment

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for One Bedroom Apartment

A hotel room with a large bed, two bedside lamps, a nightstand with a drawer, a window with blinds, and a painting on the wall.

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe One Bedroom Apartment

A compact hotel room with a dining area, a bed, and a TV.

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Apartment

A hotel room with a bed, a nightstand, a lamp, a window with a view of buildings, and a door to a balcony.

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Two Bedrooms Apartment

A hotel room with a large bed, two bedside lamps, a window, and an air conditioning unit.

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Family Apartment

A hotel room with a neatly made bed, a bedside table with a lamp, and a view of the outside through a door.

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Single Beds Apartment

A hotel room with two beds, a large window, and a nightstand with a lamp.

Triple Single Beds Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Apartment

A hotel room with two beds, a TV, and a balcony with a view.

Deluxe King Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Two Single Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a window, and a sliding door.

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 4 Bedrooms Apartment

A hotel room with a bed, a view of the cityscape, a balcony with a railing, and a potted plant.

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse Apartment

A modern bedroom with a large bed, a bedside table with lamps, a sofa, and a large window offering a city view.

Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Premium Penthouse Apartment

A modern hotel room with a large bed, a desk, and a view of the city skyline through floor-to-ceiling windows.

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Arrow on Swanston

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2003, this comfortable aparthotel has 190 apartments on 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area, and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare. Open daily.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 746 out of 2755 reviews
Rating 8 - Good. 828 out of 2755 reviews
Rating 6 - Okay. 501 out of 2755 reviews
Rating 4 - Poor. 338 out of 2755 reviews
Rating 2 - Terrible. 342 out of 2755 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Megan

Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
Amazing location and friendly staff. The room wasnt very clean. There was a lot of marks on the walls and carpets. The apartment could do with a deep clean!
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Benn

Disliked: Cleanliness, communication, listing accuracy
Room was messy with beer cans on the floor. No bedding for one of the beds. Fire doors locked. We checked out after only 1 night. Overpriced!!!!
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Josh

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location and price
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, communication
Basic amenities, but reasonably quiet, good and efficient check-in. Great location.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Chloe

Liked: Cleanliness, communication
Comfortable stay, staff friendly
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Nick

Disliked: Cleanliness, listing accuracy
Looks very different to the pictures. Very dirty, run down and not well maintained.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in May 2025
Verified

6/10 Okay

Richard

Liked: Cleanliness, communication
Disliked: Amenities
Room was clean but didn't have some of the features mentioned on the site. Staff were nice, good location. Pool and gym were not great
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Aleksandra

Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel is that location was great walking distance to lygon st for dinner and queen victoria markets. Parking was easy. Bedding and rooms are uncomfortable and tiny
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Analee

Great location
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Lee

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, bed was terrible, no plug for sink to wash dishes, very thin walls
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

neil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025
Verified

8/10 Good

Camille

Liked: Cleanliness, amenities, communication
Staff were helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

ZHENGJIE

Liked: Cleanliness, property conditions & facilities, communication
Very convenient location - train station is just outside door.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Utsarg

Liked: Cleanliness, property conditions & facilities, communication
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, property conditions & facilities, communication
hotel is at perfect location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities, communication
great stay overall
Stayed 1 night in May 2025
Verified

8/10 Good

Angella

Liked: Cleanliness, amenities, property conditions & facilities, communication
Highly recommend, even though accommodation is undergoing renovations.
Stayed 5 nights in Sep 2025
Verified

6/10 Okay

jared

Liked: Amenities, communication
Photos are misleading making rooms look bigger only service the rooms every 3 days for the price I would expect better
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Deborah

Liked: Cleanliness
Apartment was very centrally located and spotless. Good value for money.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fabulous stay, great location, friendly staff
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great position, very clean, great parking, nice staff
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Regina

Disliked: Cleanliness, room comfort, communication
check in took forever not enough staff working really slow check in process
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities, communication
i love this hotel
Stayed 1 night in May 2025