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The Chen Melbourne - Art Series

4.5 star property

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Photo gallery for The Chen Melbourne - Art Series

Chen Queen
Breakfast, lunch and dinner served
Miscellaneous
Miscellaneous
Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Central
    ‪2 min walk‬
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Place, Box Hill Town Hall
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪41 min drive‬

Room options

View all photos for Chen Deluxe King

Chen Deluxe King

Chen Deluxe King

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chen Deluxe King, Balcony

Chen Deluxe King, Balcony

Chen Deluxe King, Balcony

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Chen King, Balcony

Chen King, Balcony

Chen King, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout curtains

Chen Queen

9.2 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Twin Room, 2 Queen Beds (Chen)

Twin Room, 2 Queen Beds (Chen)

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Single Beds

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About this property

The Chen Melbourne - Art Series

Art Deco hotel with a rooftop terrace and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant, and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking, and concierge services. Housekeeping is available once per stay.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at The Chen Melbourne - Art Series. During your stay, you're just a quick walk from Box Hill Hospital. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • 9 minutes by foot from Box Hill Hospital and a 4-minute drive from Doncaster Shopping Centre
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Chen Melbourne - Art Series. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Melbourne hotel is smoke free.

Zero Moda - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 24 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 443 out of 720 reviews
Rating 8 - Good. 193 out of 720 reviews
Rating 6 - Okay. 48 out of 720 reviews
Rating 4 - Poor. 19 out of 720 reviews
Rating 2 - Terrible. 17 out of 720 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satifisfied with the hotel and its services.
Stayed 5 nights in Sep 2025

6/10 Okay

Alexander

Liked: Amenities, property conditions & facilities
The room itself was very nice and centrally located. On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Comfortable

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Stayed 1 night in Sep 2025

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in Box Hill and very nice room
Stayed 3 nights in Aug 2025

10/10 Excellent

Jayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chen Charm

A very comfortable and clean room. Would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

ChenHsi

Stayed 9 nights in Jul 2025

10/10 Excellent

Sam

Stayed 1 night in Jul 2025

2/10 Terrible

Ailsa

Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently good

Always reliable. Clean. Friendly and efficient staff. Excellent housekeeping. Great location. Great choice for eateries and within walking distance. Fourth time and will continue to book here each year.
Stayed 9 nights in Jul 2025

10/10 Excellent

Yunwen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and neat
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Yi

Liked: Cleanliness, amenities, property conditions & facilities
New and modern. Very close to Box Hill central locations too.
Stayed 3 nights in Jul 2025

10/10 Excellent

JOEY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2025

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Great position for what we needed. They are very generous with leaving your car for a bit longer than checkout.
Stayed 1 night in Jul 2025

4/10 Poor

Gareth

Travelled with partner
Disliked: Amenities
Hotel was old and not well maintained. Bed was very soft and whole place felt dated.
Stayed 1 night in Jun 2025

10/10 Excellent

Xiaolu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great！Convenient！Good receptionist and people！
Stayed 3 nights in Jun 2025