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Aparthotel

Caroline Serviced Apartments Richmond

3.5 star property

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Photo gallery for Caroline Serviced Apartments Richmond

A modern living room with a sofa, chairs, a coffee table, and a dining area with a table and chairs. There is a kitchen with white cabinets and a countertop.
Two Bedroom Terrace | Living area
Two Bedroom Terrace | Terrace/patio
Two Bedroom Balcony | Living area
A modern kitchen with a large island, bar stools, and a view of the outdoors.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View in a map
251 Swan St, Richmond, VIC, 3121
  • Place, Church Street
    ‪2 min walk‬
  • Place, Bridge Road
    ‪10 min walk‬
  • Place, Chapel Street
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Room

A modern hotel room with a large bed, a bedside table, a chair, a plant, and a view through a glass door.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A modern living room with a sofa, coffee table, and a dining area with chairs and a table.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A modern living room with a sofa, a round table, and a potted plant.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Standard Studio

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Standard Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Winter Garden

A modern bedroom with a large bed, a bedside table, a chair, and a view of the outdoors.

Studio Winter Garden

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Terrace

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Studio Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for One Bedroom Winter Garden

A modern room with a sliding glass door leading to a balcony, a large potted plant, and a seating area with a table and chairs.

One Bedroom Winter Garden

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio with Terrace View

A neatly made bed with white bedding, a white lamp on a bedside table, and a modern alarm clock.

Studio with Terrace View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for One Bedroom with Balcony

A modern kitchen with a marble island, a dining area with a round table and chairs, and a large window offering a city view.

One Bedroom with Balcony

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Winter Garden

Two Bedroom Winter Garden | Living area

Two Bedroom Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Two Bedroom Balcony

Two Bedroom Balcony | Living area

Two Bedroom Balcony

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Superior Winter Garden

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Two Bedroom Superior Winter Garden

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Terrace

A modern living room with a sofa, chairs, a coffee table, and a dining area with a table and chairs. There is a kitchen with white cabinets and a countertop.

Two Bedroom Terrace

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Three Bedroom Premium Apartment

Pillow-top beds, soundproofing, iron/ironing board, free WiFi

Three Bedroom Premium Apartment

  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

Caroline Serviced Apartments Richmond

Along with self parking, this aparthotel has concierge services and laundry facilities. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment provides a Smart TV with cable channels, plus a kitchen with a stovetop, a microwave, and a dishwasher. Guests can appreciate conveniences like a washer/dryer and an electric kettle, and other amenities include free WiFi and a pillowtop bed. Limited housekeeping is available.
Caroline Serviced Apartments Richmond offers 33 air-conditioned accommodations with washers/dryers and hair dryers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on weekdays only and in-room massages can be requested. Housekeeping is provided on a limited basis.

Caroline Serviced Apartments Richmond's great location gets high marks from our customers. During your stay, you're just a quick walk from Church Street. Free WiFi in public areas, concierge services, and laundry facilities are available. This comfortable aparthotel has 33 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a pillowtop bed
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Chapel Street and a few minutes from Melbourne Cricket Ground
Caroline Serviced Apartments Richmond offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Caroline Serviced Apartments Richmond also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Melbourne aparthotel.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (AUD 15 per night)
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Housekeeping on weekdays only
  • Iron/ironing board
  • Luggage storage
  • Mobile key entry
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 6:30 PM
This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Caroline Serviced Apartments Richmond Richmond
Caroline Serviced Apartments Richmond Aparthotel
Caroline Serviced Apartments Richmond Aparthotel Richmond

Caroline Serviced Apartments Richmond Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 171 out of 198 reviews
Rating 8 - Good. 17 out of 198 reviews
Rating 6 - Okay. 8 out of 198 reviews
Rating 4 - Poor. 0 out of 198 reviews
Rating 2 - Terrible. 2 out of 198 reviews

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Pei Ling

Liked: Cleanliness, check-in, communication, listing accuracy
Underground parking. Wonderful space & great amenities!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Elvin

Liked: Cleanliness, amenities, communication
Great location and room
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, communication
Great room, very clean.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Brittney

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great modern apartments, with great staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mellisa

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. Lots of F&B , Supermarket nearby. Underground parking (chargeable) available. The team was very kind to let me Check in early aft a Red eye. And they located my missing item aft I Checked Out. Very appreciative of their kindness.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Filip

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean place. Modern living.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Janet

Liked: Cleanliness, amenities, communication
Staff polite good location for local amenities Clean room but could do with a bit of updating
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Allen

Liked: Cleanliness, room comfort, communication
Very clean , quiet and comfortable, awesome shower all new appliances very close to hundreds of restaurants and tram stop. Would definitely stay again.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Andrew

Staff was very helpful and nice. Room clean, comfortable and functional. Definitely would stay again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved the room and the layout was fantastic. Would have liked a 2nd bathroom as we were in a 2 bedroom apartment. The staff were very friendly and helpful. Have booked again for next year - location is ideal for getting to the tennis.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Grahame

Liked: Cleanliness, room comfort, communication
Internet good. Quiet rooms.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was clean and fairly quiet. People I met inside the building were all friendly. Apartment was so close to everything.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Hamish

Liked: Cleanliness, amenities, property conditions & facilities, communication
A clean apartment very accessible
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Underground parking easily accessible. Large quiet rooms, friendly staff.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Jillian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation. Centrally located. Clean, functional and well priced. I’ll definitely be staying here again.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Garry

Liked: Cleanliness, room comfort, communication
Excellent place to stay for sporting events
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for my business trip
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
We expected no more. Clean, excellent bathroom, great bed, convenient parking and security, busy area but still quiet, very convenient location. We will return.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Loretta

Liked: Cleanliness, property conditions & facilities, communication
Great location walking distance to lots of different dinning experiences
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ciara

Liked: Cleanliness, room comfort, communication

Fantastic Melbourne accommodation

Fantastic accommodation, excellent location and very good quality. Staff very helpful
Stayed 4 nights in Jul 2025
Verified

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Booked to stay there again two weeks later
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely property close in the heart of Richmond.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities, communication
It is quiet, comfortable & well equipped, & very convenient to where we wanted to be. Would stay again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
really nice place to stay
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean spacious room.
Stayed 3 nights in Oct 2025