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4.4 out of 5

"A little disappointed that on a 12 night stay I was given a really dark back corner room, I guess things like duration of stay don't count? Might be n ... " More

By a verified traveller on Mon 21 Aug 2017

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Hotel Description

The quiet aparthotels at Citadines on Bourke Melbourne get high marks from our customers. During your stay, you're just a quick walk from Her Majesty's Theatre. You'll find features such as free WiFi in public areas, plus an indoor pool and a fitness centre. Built in 2010, this 4.5-star aparthotel has 380 aparthotels over 25 floors. Each apartment includes amenities such as free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, an iPod docking station and a separate sitting area
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests really like the accommodation for the low noise level and overall comfort
  • Steps from Her Majesty's Theatre and 5 minutes on foot from Parliament House of Victoria
  • Cats and dogs welcome for a fee

Deluxe Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€68* Per night/room 31 May - 1 Jun

Executive Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Deluxe Two Bedroom Apartments

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 5 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

Everyone (4) Family (1)
4 out of 5

Great location

A little disappointed that on a 12 night stay I was given a really dark back corner room, I guess things like duration of stay don't count? Might be nice for them to look at allocations based on length of stay? I would stay again, but would certainly urge management to look at this.

Posted by , from london on 21 Aug 2017

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Comment from Hotel Management

31 Aug 2017 by Sourabh Sharma- Assistant Guest Service Manager

Dear Tezza, Thanks for sharing your feedback. I sincerely apologise for the experience you had during your stay. Please be noted rooms allocation is not based upon number of stay, however, if we have an availability and request from customers then we always try accommodate such requests. Tezza as you mentioned you stay at Citadines for 12 nights and the room was allocated to you wasn’t up to your likings. I apologise again as we should have allocated you a room as per your choice or higher floor possible. Your comments have been shared with our Team and please be assured that your experience does not reflect our usual high standard. If you would afford us a chance to earn back your trust, I can assure you that your room will be in appropriate working order on your next stay. I invite you to contact me when planning your next visit, so that I may take personal care of your arrangements. We thank you once again for your support, and look forward to welcoming you back again. Kind regards, Sourabh Sharma Assistant Guest Service Manager

5 out of 5

Great Central Hotel

Citadines is a great place to stay in the Melbourne CBD. The facilities and staff were excellent. Would definitely stay here again.

Posted by , from UK on 28 Nov 2016

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5 out of 5

Komfortables Hotel in der City

Das Citadines liegt mitten im CBD, Zimmer sind sehr sauber und effizient eingerichtet. Eine für mich zu weiche Matratze wurde umgehend ausgetauscht. Tolles Fitnesstudio und Pool. Das Hotel eigene Restaurant "Heirloom" serviert moderne japanische Küche in hervorragender Qualität,gut ausgestattete Bar .Kostenfreie Waschmaschinen und Trockner sind vorhanden,Waschmittel wurde gestellt. Das Personal des Citadines ist ausnahmslos zuvorkommend,hilfsbereit und die Wünsche des Gastes haben Priorität! Wir kommen wieder.

Posted by , from Hannover on 23 Mar 2017

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3 out of 5

hotel acceuillant

Pros: l emplacement
Cons: propetehotel acceuillant
Location: tout est a proximite
bon hôtel mais chambre sombre donnant sur l immeuble d a cote

Posted by , from noumeapropete on 16 Jan 2017

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5 out of 5

Parfait

Un appartement clair , propre, très bien équipe ( 2 chambres, 2 sdb, lv, frigo, four plaque, 2 Tv, le nécessaire pour le petit déjeuner)géré par un personnel très agréable . Une vue dégagée en plein centre ville. Parfait...nous avons été enchanté ... Merci à tout le personnel.

Posted by on 24 Apr 2014

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About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. Event space at this aparthotel measures 3498 square feet (325 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 25 levels
  • 3498 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Fridge
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (24.4 km / 15.2 mi)
  • Train station: Flinders Street Station (0.9 km / 0.5 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 forms of accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. 32-inch LCD televisions come with pay-per-view films. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Sitting area
  • iPod dock
  • In-room dining
  • LCD television
  • Films for purchase
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool, a sauna and a fitness centre.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • Pets: AUD 55 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The property is professionally cleaned, and disinfectant is used to clean the property.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staffed front desk
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 35 per day (in/out privileges)
  • Pet fee: AUD 55 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bourke Melbourne
  • Citadines Bourke
  • Citadines Bourke Aparthotel
  • Citadines Bourke Aparthotel Melbourne
  • Citadines Bourke Melbourne
  • Citadines Melbourne
  • Citadines Melbourne Bourke
  • Melbourne Bourke
  • Melbourne Citadines
  • Citadines On Bourke Melbourne Hotel Melbourne
  • Citadines Bourke Melbourne Hotel
  • Citadines Bourke Hotel
  • Citadines Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Melbourne
  • Citadines on Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Aparthotel Melbourne

You should know

  • Pool access available from 5:00 AM to 10:00 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.