4/10 Poor
Maria
23 Mar 2025
Disliked: Staff & service, room comfort
Not worth the price
We booked a superior double room and, for $206, expected much more.
The room was small, and the blind barely blocked out any light. In the bathroom, a sign stated the fan wasn’t installed, which led to foggy mirrors, and the lighting was poor. The mounted TV was very small, and there wasn’t even a fridge in the room—just a shared mini fridge in the dining area, which was already full. The bed was uncomfortable, the quilt was thin with only a light blanket, and the top of the cover was open right near our faces.
The dining area had a decent deck and a fully stocked bar, including a commercial coffee machine, but the bar was closed (Saturday). Our booking confirmation stated that reception closed at 6 pm, but at 3:20 pm, we received a text advising that it would close at 4 pm, with our key left in an envelope on the counter. When we arrived just after 4, another guest was confused about the process, and we helped him and directed him to his room as there were no staff members available.
The gardens and free water were the only positives, which is the only reason we’re giving 2 stars. Super disappointed—especially as the name suggests it’s a resort and retreat, which, in our view, it certainly wasn’t.
Maria
Stayed 1 night in Mar 2025