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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

Lobby
Exterior
Pool
In-room safe, WiFi, alarm clocks
Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, SEA LIFE Melbourne
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

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Lobby
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  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,256 reviews
The price is €152
includes taxes & fees
1 Jun - 2 Jun
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About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
During your stay at Crown Promenade Melbourne, you're just a quick walk from Crown Casino. A full-service spa, a casino, and a gym are available.
  • Enjoy drinks at the bar/lounge
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes tennis courts, a gym, and a sauna
  • Within a 15-minute walk of Crown Casino and Collins Street
Crown Promenade Melbourne offers its guests a full-service spa, a hot tub, and a sauna. You can enjoy a drink at the bar/lounge. There's an onsite business center.

A casino, a fitness center, and spa services are also featured at Crown Promenade Melbourne.

Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Crown Promenade Melbourne Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 41 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Manda

Stayed 3 nights in Feb 2026

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice clean room with great views
Stayed 1 night in Feb 2026

10/10 Excellent

Junroe

Liked: Cleanliness, staff & service, amenities
Everything were excellent.
Stayed 1 night in Feb 2026

10/10 Excellent

Pranav

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Room & staff
Stayed 1 night in Feb 2026

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good and clean property
Stayed 7 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Jan 2026

4/10 Poor

Samir

Liked: Cleanliness, staff & service
Disliked: Amenities
I specifically booked Crown Promenade because it advertised a spa/hot tub. Before arriving, I called to confirm it was operating and was told it was open. At check-in, I asked again and received the same confirmation. After getting ready, I went to use the spa and found it completely cold. When I asked what had happened, the lifeguard laughed. When I pressed further, she explained that it was “end of day” and that cold water had mixed in with the spa water, and suggested I come back in the morning. I did come back in the morning—and it was still cold. The hot tub was not hot at all. I turned on the jets and waited. Still cold. Beyond that, the room itself was disappointing. The bedroom floors were uneven and damaged, there were no USB outlets, the TV looked like it was from the 1990s, and the Honeywell thermostat was so old and unclear that you couldn’t tell whether it was set to heating or cooling. Overall, this was a frustrating experience and not what I expect from a hotel at this price point. Booking amenities that are confirmed multiple times and then not functional is unacceptable.
Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely would recommend, upgraded us which was really nice !
Stayed 1 night in Jan 2026

8/10 Good

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room convenient location polite staff
Stayed 1 night in Jan 2026

10/10 Excellent

Trifon

Liked: Cleanliness, amenities, property conditions & facilities
Great venue
Stayed 3 nights in Dec 2025

8/10 Good

Heath

Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Jan 2026

6/10 Okay

Gaye

Travelled with family
Liked: Amenities, property conditions & facilities
Room could be cleaner benches and glasses. Dirty food tray at our door from guests before us till the next day.
Stayed 1 night in Jan 2026

10/10 Excellent

Mele

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice
Stayed 2 nights in Jan 2026

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking very expensive. Parking much cheaper at casino car park. Breakfast very nice at Mesh but quite expensive. Hotel so convenient to shops, restaurants and sight seeing. Had the impression you could order food in your room, but there was no menu. Apart from these minor issues, rooms are very clean, staff are very helpful, great swimming pool for kids and adults, and very quick and easy to check in and out.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Property conditions & facilities
Amazing hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have breakfast but stay was very comfortable.
Stayed 1 night in Jan 2026

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were disputing the type of room we booked. I showed them the booking from Hotels.com and they still said that was not the room we booked. Lady at the desk was extremely confrontational, calling me a liar. Disappointing experience....especially when the booking was clear as day. They resisted doing anything to assit
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 2 nights in Jan 2026

10/10 Excellent

Jessie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out everything was amazing, bed were comfy staff were delightful and the atmosphere its own fun vibe Always a dream stay at Crown
Stayed 1 night in Jan 2026

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast and swimming pool
Stayed 1 night in Jan 2026

10/10 Excellent

Dellas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 1 night in Jan 2026

4/10 Poor

Eroll

Stayed 5 nights in Dec 2025