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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

In-room safe, WiFi, alarm clocks
Pool
Pool
Lobby
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Spa
  • Hot tub
  • Parking available

Explore the area

View in a map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Collins Street
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

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About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
During your stay at Crown Promenade Melbourne, you're just a quick walk from Crown Casino. A full-service spa, a casino, and a gym are available.
  • Enjoy drinks at the bar/lounge
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes tennis courts, a gym, and a sauna
  • Within a 10-minute walk of Crown Casino and SEA LIFE Melbourne
Crown Promenade Melbourne offers its guests a full-service spa, a hot tub, and a sauna. You can enjoy a drink at the bar/lounge. There's an onsite business center.

A casino, a fitness center, and spa services are also featured at Crown Promenade Melbourne.

Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Reviews

Crown Promenade Melbourne Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 714 out of 1003 reviews
Rating 8 - Good. 228 out of 1003 reviews
Rating 6 - Okay. 40 out of 1003 reviews
Rating 4 - Poor. 10 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

Reviews

2/10 Terrible

Gary

Business traveller
Disliked: Staff & service
I was refused by management to stay at the facility as i did not have my drivers license or passport. i did however have my APEC card with phot ID which is issued by Department of Immigration and is a valid form of Photo ID however the manager said it was a fake ID and would not accept it. therefore i lost my non refundable two nights accommodation. Pathetic customer service by management of the hotel. i had shown them by booking confirmation but they did not give a hoot. i had heard from others they were turning people away as they had overbooked the hotel Negative 5 rating
Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thought parking was included when checked into hotel but had to pay $70 fee for parking, if you drive to the hotel NOT SURE WHERE YOU MEANT TO PARK YOUR CAR IF YOU DONT USE VALET PARKING. had to take out my own bags out of the car and to the room also when we checked out same again.
Stayed 1 night in Aug 2025

10/10 Excellent

scott

Stayed 1 night in Jul 2025

10/10 Excellent

Vivien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and special. Valet parking makes it easy.
Stayed 1 night in Apr 2025

8/10 Good

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice 9/10

Very pleasant, offered room upgrade. Great location.
Stayed 2 nights in Jun 2025

8/10 Good

marcus, oran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family winter vacation
Stayed 1 night in Jun 2025

8/10 Good

Warren

Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay and definitely will come back for more
Stayed 3 nights in Jul 2025

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Day Shopping

Crown Promenade is a good place to stay for food and the ease of walking or taking a tram into the city.
Stayed 2 nights in Jun 2025

8/10 Good

Sahar

Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. The best sheets and most comfortable pillows.
Stayed 1 night in Jun 2025

10/10 Excellent

Gilbert, Dereel

Stayed 1 night in Jun 2025

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top level accomodation location and service
Stayed 1 night in May 2025

8/10 Good

marcus, oran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Midweek family getaway do the bad weather
Stayed 1 night in May 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Anna

Liked: Staff & service
Needs updating,the room we were in was a bit gloomy, bed was not comfortable ,pillows need updating,however the room was very clean, 3 to 4 stars max
Stayed 1 night in May 2025

2/10 Terrible

Mason

Stayed 1 night in May 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 2 nights in May 2025

10/10 Excellent

Luke

Stayed 1 night in May 2025

10/10 Excellent

Sas

Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Stayed 1 night in May 2025

8/10 Good

Hardik ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025