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BIG4 Crystal Brook Tourist Park

3.0 star property

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Photo gallery for BIG4 Crystal Brook Tourist Park

Deluxe Villa, 2 Bedrooms | Living area
Exterior detail
32-inch flat-screen TV with digital channels, TV, DVD player
Deluxe Villa, 2 Bedrooms | Living area
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View in a map
182 Heidelberg-Warrandyte Road, Warrandyte, Doncaster East, VIC, 3109
  • Place, Currawong Bush Park
    ‪3 min walk‬
  • Place, Tindals Wildflower Reserve
    ‪2 min drive‬
  • Place, Warrandyte State Park
    ‪4 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪42 min drive‬

Room options

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Villa, 1 Bedroom

Standard Villa, 1 Bedroom | In-room dining

Standard Villa, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Cabin, 2 Bedrooms

Standard Cabin, 2 Bedrooms

Standard Cabin, 2 Bedrooms

8.8 out of 10
Excellent
(3 reviews)
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Villa, 2 Bedrooms

Standard Villa, 2 Bedrooms | Private kitchen

Standard Villa, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Villa, 2 Bedrooms

Superior Villa, 2 Bedrooms | Private kitchen

Superior Villa, 2 Bedrooms

8.8 out of 10
Excellent
(6 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Deluxe Villa, 2 Bedrooms

Deluxe Villa, 2 Bedrooms | Living area

Deluxe Villa, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

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About this property

BIG4 Crystal Brook Tourist Park

An outdoor pool, a snack bar/deli, and a complimentary children's club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and an arcade/game room. Weekly housekeeping is available.
BIG4 Crystal Brook Tourist Park offers 28 accommodations with DVD players and hair dryers. Rooms open to patios. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested.

An outdoor pool and a children's pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at BIG4 Crystal Brook Tourist Park, you'll be close to Montsalvat. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a free kid's club, tour or ticket assistance, and luggage storage
  • Onsite recreation includes basketball, hiking/biking trails, and a playground
  • 8 minutes by car from Doncaster Shopping Centre and 9 minutes from Montsalvat
There's a snack bar/deli on site. WiFi is free in public spaces. BIG4 Crystal Brook Tourist Park offers its guests an outdoor pool and a children's pool. A library, a terrace, and a complimentary children's club are also featured at the family-friendly BIG4 Crystal Brook Tourist Park. Free self parking is available.

This 3-star Melbourne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Snack bar/deli

Things to do

  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Hiking/biking trails
  • Library
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 floor
  • 28 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Brook Tourist Park
Crystal Brook Tourist Park Doncaster East
Crystal Brook Tourist Park Hotel
Crystal Brook Tourist Park Hotel Doncaster East
Crystal Brook Tourist Park Hotel
Crystal Brook Tourist Park Doncaster East
Crystal Brook Tourist Park Hotel Doncaster East

BIG4 Crystal Brook Tourist Park Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 186 reviews
Rating 8 - Good. 65 out of 186 reviews
Rating 6 - Okay. 17 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
nice and clean ,quite., excellent staff
Stayed 4 nights in Dec 2025

6/10 Okay

Kris

Travelled with family and small children
Liked: Cleanliness
Great little caravan park Beautiful atmosphere with the surrounding eucalypt forest Aging facilities in the cabins, beds due for replacing a long time ago
Stayed 8 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good and nice and friendly
Stayed 2 nights in Dec 2025

6/10 Okay

Ruth

Disliked: Amenities, property conditions & facilities
Room was clean but in average condition. Toilet water running at times and tricky to stop TV in living pretty old and lacked functionality- not many channels avail and poor reception TV in bedroom - unable to turn it on. No remote WiFi - difficult to connect and unusable due to poor performance So amenities no really as advertised Heating worked well and room clean.
Stayed 3 nights in Nov 2025

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The place was spotless, staff was wonderful, nice atmosphere
Stayed 7 nights in Nov 2025

8/10 Good

Kat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful. Cabins were clean and tidy. Wonderful family spot.
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrea

Easy fuss free check in check out. Nice leafy park and surrounds.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Oct 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

mrs maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect spot for us
Stayed 7 nights in Aug 2025

10/10 Excellent

Moris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely spot

This place is Really great to stay with family. Kids enjoy the wildlife around it. Spacious for family of 7. Only 30 minutes from Melbourne. Would definitely stay again
Stayed 5 nights in Jul 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Merran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A quiet and spacious place to rest after a hectic few days elsewhere.
Stayed 2 nights in May 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and fruebdly
Stayed 5 nights in Mar 2025

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a very nice area and the cabin was clean and well equipped.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just perfect for meeting up with other members of my family
Stayed 2 nights in Mar 2025

10/10 Excellent

kristi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely park, nice friendly staff and it caters for dogs.
Stayed 2 nights in Mar 2025

8/10 Good

grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious cabin. Great shower, good bed. Wifi was weak with all the people in the park.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near Melbourne central
Stayed 5 nights in Dec 2024

8/10 Good

Ray

Stayed 4 nights in Feb 2024

10/10 Excellent

Wayne, Moyston

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Always a pleasure to stay at
Stayed 2 nights in May 2024

10/10 Excellent

Wayne, Moyston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well kept and feels like your in the country when your only 30mns to the city centre
Stayed 2 nights in May 2024