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Grand Hotel Melbourne

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Spa
Lobby sitting area
Hallway
Executive Studio Apartment
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
33 Spencer St, Docklands, VIC, 3000
  • Place, SEA LIFE Melbourne
    ‪5 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Executive One Bedroom Apartment

Premium bedding, pillow-top beds, minibar, in-room safe

Executive One Bedroom Apartment

10.0 out of 10
Exceptional
(5 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Apartment

Executive Studio Apartment

Executive Studio Apartment

9.6 out of 10
Exceptional
(17 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Two Bedroom Apartment

Executive Two Bedroom Apartment | Living room

Executive Two Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 114 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio Apartment

Standard Studio Apartment

Standard Studio Apartment

9.6 out of 10
Exceptional
(48 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard One Bedroom Apartment

Standard One Bedroom Apartment | Living room

Standard One Bedroom Apartment

9.8 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Living area

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

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About this property

Grand Hotel Melbourne

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite. Housekeeping is available once per stay.
Grand Hotel Melbourne offers 40 accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel Melbourne. During your stay, you're just a quick walk from Collins Street. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy Indian cuisine while dining at Gaylord Indian Restaurant
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from SEA LIFE Melbourne
Grand Hotel Melbourne offers its guests a children's pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness center, a library, and a terrace are also featured at the luxury Grand Hotel Melbourne. For a fee, parking is available.

This 4.5-star Melbourne hotel is smoke free.

Gaylord Indian Restaurant - This restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered parking on site (AUD 35 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gaylord Indian Restaurant

Things to do

  • Books
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 1.6 percent for credit card payments

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 35 per day
  • Rollaway bed fee: AUD 55.0 per day
  • Credit card charges are subject to a surcharge of 1.6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Melbourne

Grand Hotel MGallery Collection

Grand Melbourne MGallery Collection

Grand MGallery Collection

Grand Hotel Melbourne MGallery Collection

Grand Hotel Melbourne MGallery by Sofitel

Grand Hotel Melbourne MGallery Sofitel

Grand Hotel MGallery Sofitel

Grand Melbourne MGallery Sofitel

Grand MGallery Sofitel

Grand Hotel Melbourne

Quest Grand Hotel

Quest Grand Melbourne

Quest Grand

Grand Hotel Melbourne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

calin

Liked: Amenities
Disliked: Cleanliness
Generally ok hotel. Room was comfortable but could do with better cleaning. They only clean every second day and there was a lot of accumulated dust around the edges of the carpet (especially on the stairs) Lift and corridor carpets could have been cleaner too. The Indian restaurant on the property is great.
Stayed 2 nights in Feb 2026

10/10 Excellent

Trevor

Stayed 1 night in Feb 2026

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building and its great restoration start the in a great way. It may not suit those that want every amentity but the 1 bedroom apartment was spacious and very confortable. A warning that the bedroom is up stairs may be in oeder.
Stayed 2 nights in Feb 2026

6/10 Okay

Tiana

Stayed 2 nights in Feb 2026

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Very noisy being right next to the main rail line. Upstairs bedroom very hot despite aircon downstairs on 18deg. Cold air falls - it doesn’t rise !!
Stayed 1 night in Feb 2026

10/10 Excellent

Dearne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were upgraded to a beautiful suite, bed was comfortable and we appreciated the extra space with a kitchenette, desk, couch and small dining table in the room! Would definitely stay again and was very short walk to the Casino / Southern Cross station and makes the whole city accessible
Stayed 1 night in Jan 2026

8/10 Good

Diane

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great spot, clean rooms
Stayed 2 nights in Jan 2026

10/10 Excellent

Jae

Stayed 1 night in Jan 2026

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a studio apartment and couldn’t believe how much space we had Room was clean and tidy Staff were a stand out friendly smiling nothing was too much trouble Location is perfect close to train train stations and Crown precinct Would absolutely stay again
Stayed 2 nights in Jan 2026

10/10 Excellent

Rosetta

Stayed 1 night in Jan 2026

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and had good amenities. Close to transport etc.
Stayed 5 nights in Jan 2026

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, staff were great. Building is very impressive.
Stayed 2 nights in Jan 2026

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very receptive reception staff. Multiple stays at the Grand.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great for us - old world charm was perfect for us. Gaylords dining was also great
Stayed 1 night in Dec 2025

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities
Room was clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Prue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful building with spacious and comfortable rooms. Although it is right next to the railways it is very quiet. I always try to stay here when I am in Melbourne.They always look after me well.
Stayed 4 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to like about this hotel. Loved the old world ambience and the personal and very pleasant reception on arrival. Plus hand written welcome card and gift waiting in room. A reminder of a time when service meant something more than making things available online. And I enjoyed a wonderful spacious room. Lovely place.
Stayed 2 nights in Nov 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We really enjoyed the convenient location and the unique features of this hotel. Even though the room was a little dated and needed some repairs, it was none the less comfortable and very clean. The staff were very friendly and helpful with great information on the local area. We will stay again on our next visit.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old building, great staff.
Stayed 5 nights in Nov 2025

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s such delight to find not only a building with classic character, but also a business that is run with old school customer service values. From the second we pulled up to the moment we checked out the staff were wonderful. The staff member who checked us in was amazing, giving us all the information we’d need for our stay, but also escorting us to our secure parking spot for the weekend and then giving us a tour of the facilities. The room we had on the 6th floor was clean, spacious and had full kitchen facilities. We were blown away with the scale of the halls and the grand ceiling height. It is refreshing to find a place to stay in the city that’s not just the same modern, uninspired and forgettable room that you’ve stayed in a million times before. The proximity to southern cross station, marvel stadium and the exhibition centre make it a great choice for regional travellers. We will stay at the grand Melbourne hotel again.
Stayed 2 nights in Nov 2025

8/10 Good

Fiona

Stayed 2 nights in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I do not recall breakfast being offered.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2025

4/10 Poor

Jacqueline

Liked: Cleanliness, staff & service
No breakfast option
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms good for extended stays and cooking for yourself.
Stayed 3 nights in Oct 2025