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Hotel Chadstone Melbourne MGallery Collection

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Miscellaneous
Meeting facility
Breakfast, lunch and dinner served
Exterior
A modern restaurant with long communal tables, individual booths, hanging plants, and pendant lighting.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1341 Dandenong Road, Chadstone, VIC, 3148
  • Place, Chadstone Shopping Mall
    ‪1 min walk‬
  • Place, Holmesglen Institute
    ‪19 min walk‬
  • Place, Crown Casino
    ‪17 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪36 min drive‬

Room options

Similar properties

Exterior
Hyatt Place Melbourne, Caribbean Park
Scoresby
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 270 reviews
The price is €125
includes taxes & fees
15 May - 16 May
Hyatt Place Melbourne, Caribbean Park

About this property

Hotel Chadstone Melbourne MGallery Collection

Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a health club, a bar/lounge, and valet parking. Housekeeping is available on request.
Hotel Chadstone Melbourne MGallery Collection offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

5 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include facials and body treatments.
The shopping around Hotel Chadstone Melbourne MGallery Collection gets high marks from our customers. During your stay, you'll be connected to a shopping center and close to Chadstone Shopping Mall. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool or soak in the 5 hot tubs
  • Indulge with body treatments, facials, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the proximity to shopping
  • Steps from Chadstone Shopping Mall and 6 minutes by car from Monash University
  • Airport shuttle service available for a fee
Hotel Chadstone Melbourne MGallery Collection offers its guests a full-service spa, 5 hot tubs, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Chadstone Melbourne MGallery Collection. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Pastore Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
Altus Rooftop Bar - Onsite rooftop bar. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (AUD 50 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 95 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 48 to 48 for adults and AUD 48 to 48 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Altus Rooftop Bar
  • Pastore Restaurant

Things to do

  • 5 hot tubs
  • Designer stores
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Shopping centre

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 8 treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 95 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48 to 48 for adults, and AUD 48 to 48 for children
  • Airport shuttle fee: AUD 250 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: AUD 50 per day (in/out privileges)
  • Covered valet parking fee: AUD 95 per day (in/out privileges)
  • Rollaway bed fee: AUD 95 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Hotel Chadstone Melbourne MGallery Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chadstone Melbourne Mgallery
Hotel Chadstone Melbourne MGallery Hotel
Hotel Chadstone Melbourne MGallery by Sofitel
Hotel Chadstone Melbourne MGallery Malvern East
Hotel Chadstone Melbourne MGallery Hotel Malvern East

Hotel Chadstone Melbourne MGallery Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 438 out of 659 reviews
Rating 8 - Good. 134 out of 659 reviews
Rating 6 - Okay. 48 out of 659 reviews
Rating 4 - Poor. 23 out of 659 reviews
Rating 2 - Terrible. 16 out of 659 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Pierre

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the beds were really poor, the mattress was sunk in , small king bed , seemed like a double. fridge really small to put anything in it. was noisy creaks and bangs. the buffet was absolutely poor for $48 , the eggs , food , bread was stale , pathetic bufet. over price car park to keep your car when staying. $45 that is ridicolous. I would not recommend this , or come back. I would like to get half my money back. It was so bad
Stayed 1 night in Feb 2026

10/10 Excellent

Kellie

Stayed 1 night in Feb 2026

10/10 Excellent

Ramesh

Stayed 3 nights in Jan 2026

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel and location.
Stayed 5 nights in Jan 2026

8/10 Good

Gerhana

Stayed 1 night in Jan 2026

10/10 Excellent

Rhiannon

Liked: Cleanliness, amenities, property conditions & facilities
Well presented room, great location and very friendly staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were warmly greeted on arrival by the friendly staff, checked in to our beautiful clean room and the team even went out of their way to organise a little birthday treat for me. We are so grateful for all of the care and attention to detail we received, it made for a very special stay.
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 2 nights in Jan 2026

4/10 Poor

Jeonghyon

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Let’s start with the check-in. The woman at the reception desk wasn’t fluent in English and became visibly annoyed at me (American) when I asked her politely and with sincere confusion to repeat herself several times. It must have been with a spirit of retaliation she assigned a second floor room with a wonderful view of the parking lot to us, although it was post-holiday mid-January. Our room was nicely sized, which was a plus, but there were zero amenities besides the bolted to the wall pumps of shampoo, conditioner and shower gel. No bottles of water, no q-tips, no shower caps, no toothbrushes, no NOTHING. People who stay at Hotel Chadstone probably intend to shop at the mall at Chadstone but nowhere on the hotel website does it state that the mall closes early on Tuesdays at 5:30 pm. We arrived shortly after 4:30 pm. So, empty-handed and disappointed, but still intending to make the most of the evening, we went to the rooftop pool. NB: the website photo is VERY MISLEADING. Not only is the pool minuscule (think less than half the size of a regular lap pool), at 8 pm it was full of screaming kiddies and smelled like a kiddie pool. We next went to check out the “gymnasium.” That also turned out to be a depressing affair, a small plain room with narrow windows near the ceiling, a treadmill and a few free weights. There might have been a stationary bike. We left after a single glance. My home gym is better equipped, sorry. Won’t be staying at Hotel C ever again!
Stayed 1 night in Jan 2026

10/10 Excellent

Antony

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless staff, very pleasant
Stayed 1 night in Jan 2026

8/10 Good

Meaghan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cue was a long wait but otherwise happy and easy
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is my third year in a row staying here for my daughter’s birthday. Every time we have a great time. Staff, room, location - perfect for a shopping spree.
Stayed 1 night in Jan 2026

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and new. Spacious rooms. Nice rooftop indoor pool and bar.
Stayed 1 night in Jan 2026

10/10 Excellent

Stefanie

Stayed 1 night in Jan 2026

10/10 Excellent

kaitlyn

Stayed 1 night in Jan 2026

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice enough. Check in was ok but the receptionist had to go to the room to remove 3 chocolates that were intended for someone else we guess. Our request for a non road side wasn’t met which is disappointing and sleep or lack of ensued. The breakfast area is good enough but not real 5 star. The coffee was warm at best. Didn’t go to the bar as we had a 9 year old so really wasn’t anywhere to have a drink. Fortunately Chadstone shopping is nearby albeit not all eateries are licensed. The communications around parking was not really informative and valet was expensive at $95. It’s not a Langham really a nice looking 4 star hotel.
Stayed 4 nights in Jan 2026

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely few days with young family members. They loved the pool and the hotel room was nice and big.
Stayed 2 nights in Dec 2025

10/10 Excellent

bing

Liked: Cleanliness, amenities, property conditions & facilities
everything, particularly the professional & enthusiastic staffs
Stayed 6 nights in Dec 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a one night stay in December 2025 . Hotel was clean and buffet breakfast was decent
Stayed 1 night in Dec 2025

10/10 Excellent

Larisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were rude and judgemental! They need some training! Because I’d love to come again and again, but wouldn’t because of the staff. The staff don’t own the hotel, so they need to chill
Stayed 1 night in Sep 2025

8/10 Good

selvelyn

Stayed 2 nights in Dec 2025

10/10 Excellent

Shandelle

Liked: Cleanliness, staff & service, property conditions & facilities
We love Hotel Chadstone, literally everything at your fingertips.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

10/10 Excellent

Louise, Traralgon

Stayed 1 night in Nov 2025