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InterContinental Melbourne The Rialto by IHG

5.0 star property

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Photo gallery for InterContinental Melbourne The Rialto by IHG

Full breakfast on weekends (AUD 48 per person)
Property video
Premium Room | Interior detail
Indoor pool, open 6:30 AM to 10:30 PM, free pool cabanas, pool loungers
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
495 Collins Street, Melbourne, VIC, 3000
  • Place, Collins Street
    ‪1 min walk‬
  • Place, Marvel Stadium
    ‪10 min walk‬
  • Place, Melbourne Central
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Accessible

Classic Room, 1 King Bed, Accessible

Classic Room, 1 King Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Separate Bath)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Club lounge access (Separate Bath)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed (Collins Street View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed (Collins Street View)

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club lounge access

Junior Suite, 1 King Bed, Club lounge access

Junior Suite, 1 King Bed, Club lounge access

8.0 out of 10
Very good
(3 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Multiple Beds (Family Room)

Premium bedding, down duvets, minibar, in-room safe

Classic Room, Multiple Beds (Family Room)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Iconic)

Suite (Iconic)

Suite (Iconic)

10.0 out of 10
Exceptional
(1 review)
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Club lounge access

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Club lounge access

8.8 out of 10
Excellent
(5 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

InterContinental Melbourne The Rialto by IHG

Luxury hotel with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a sauna. Change of towels is available on request.
InterContinental Melbourne The Rialto by IHG offers 253 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Botanica Wellness Spa & Clinic has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the breakfast at InterContinental Melbourne The Rialto by IHG. During your stay, you're just a quick walk from Collins Street. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy international cuisine at Alluvial Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Full breakfast served weekends for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to facials, body treatments, or body wraps at Botanica Wellness Spa & Clinic
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino
InterContinental Melbourne The Rialto by IHG offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 4306 square feet (400 square meters) and includes a conference center. A hot tub, a sauna, and spa services are also featured at the luxury InterContinental Melbourne The Rialto by IHG. For a fee, parking is available.

This 5-star Melbourne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.
Alluvial Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ronnie's - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
Bluestone Lounge Bar - Onsite wine bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi is limited to 30 minutes per day
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 30 minutes per day

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (AUD 80 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: AUD 48 for adults and AUD 28 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Alluvial Restaurant
  • Bluestone Lounge Bar
  • Ronnie's

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,306 square foot of space)

Outdoors

  • Free pool cabanas
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1891
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 48 for adults and AUD 28 for children
  • Covered valet parking fee: AUD 80 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 7249
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 30 minutes per day. WiFi in public areas is also free for up to 30 minutes per day
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

InterContinental Melbourne
InterContinental Melbourne Rialto
InterContinental Rialto
InterContinental Rialto Hotel
InterContinental Rialto Hotel Melbourne
InterContinental Rialto Melbourne
Melbourne InterContinental
Melbourne Rialto
Rialto InterContinental
Rialto Melbourne
Intercontinental Melbourne The Rialto Hotel Melbourne
InterContinental Melbourne Rialto Hotel

InterContinental Melbourne The Rialto by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1000 reviews
Rating 8 - Good. 215 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

fenella

Stayed 4 nights in Sep 2025

10/10 Excellent

Nicolas

Stayed 3 nights in Sep 2025

8/10 Good

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in close proximity to the sites.
Stayed 2 nights in Aug 2025

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing first impression

Was excited to stay at this hotel but the service regarding check in was extremely disappointing! Staff at check in had zero personality and we’re not understanding at all. Was not able to check in until an hour after the actual check in time of 3 pm as I kept getting told the room was still being cleaned from when I first asked about 2.30. There was no action taken to hurry up the process until I got very annoyed. Luckily, the room was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff, courteous and professional. Beautiful hotel, at a very reasonable rate.
Stayed 2 nights in Sep 2025

6/10 Okay

Natasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Older hotel, no Netflix or comfy pillows for such an expensive hotel
Stayed 1 night in Aug 2025

2/10 Terrible

Hasi

Stayed 1 night in Sep 2025

8/10 Good

Dean

Stayed 2 nights in Aug 2025

6/10 Okay

Eirik

Business traveller
Liked: Staff & service

Good location but disappointing otherwise

Rooms are small and furniture & fixtures worn out. Breakfast spread was very disappointing. Only good about this hotel is friendly service and location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities in the heart of Melbourne
Stayed 1 night in Aug 2025

6/10 Okay

ru yu

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room cleaning wasn’t very good, we stayed 7nights in the hotel and the room is dusty everyday even after the house keeping. The shower and pipe was old needed updates.
Stayed 7 nights in Aug 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 1 night in Aug 2025

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel. Good bed and the room was clean and well maintained. Our booking included breakfast and parking. I spoke to the hotel a couple of weeks before our stay to organise an early check in and find out about the parking. Early check in could not be guaranteed and we were informed that entry to parking was at rear of the hotel. This information was incorrect and we ended up in the wrong carpark and had to move the car and pay $17 as a result. Once I had the correct parking ticket, the hotel validated it but it didn’t work. This cost a further $30 to exit the carpark. Other areas of concern- pool and spa did not appear clean. There was a strange smell like the chemical balance/chlorine was not right. Breakfast offered a good variety but none of the “hot food” was in fact hot. Very disappointing and we ended up cutting breakfast short and found a cafe outside the hotel for brunch. Overall, this stay was quite expensive and very disappointing. I would not stay here again as there are plenty of better options in the city and Southbank/Crown Casino precinct.
Stayed 1 night in Aug 2025

8/10 Good

Mitchell

Stayed 1 night in Aug 2025

6/10 Okay

Neil

Stayed 2 nights in Aug 2025

10/10 Excellent

Jane, Auckland

Stayed 2 nights in Jul 2025

6/10 Okay

Reanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They double charged us The place is beautiful But staff did not resolve the issue of double charging
Stayed 1 night in Apr 2025

8/10 Good

Gagan, Melton South

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Indoor pool but water was cold and not monitored by staff .
Stayed 1 night in Jul 2025

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place but bedding way too hot

The place is nice Staff nice Nice room But the bedding was way too hot and when checking out another customer was also complaining about the bedding and duvet being way too hot You want to stay in a nice hotel You pay the nice hotel price But you get a terrible nights sleep because the bedding / duvet is way too hot Disappointing Maybe the manager responsible for the bedding should try sleeping with the duvet they provide - very hot - so we both came away exhausted - not exactly what we had planned !!
Stayed 1 night in Jul 2025

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Too dark at night especially if the lifts aren’t working which is poor for a 5 star. Breakfast buffet was fantastic and staff very helpful and friendly. Staff handled our complaints professionally and gracefully
Stayed 1 night in Jul 2025

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excelllent service , great place to stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what I expected
Stayed 1 night in Jul 2025

8/10 Good

Anoushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Ray

Liked: Cleanliness
Disliked: Staff & service
We were quite disappointed with our experience at Alluvial. Our daughter has allergies, and although the service staff was kind and provided the information we needed, the timing of the meals was not ideal. We ordered standard menu items, including our daughter’s meal, and at that point there were only three other groups in the restaurant, with two more arriving after us. However, all of their meals were served before ours. It took around 40 minutes for my wife’s and my meals to arrive, and an additional 10 minutes for our daughter’s. In total, there were just six groups dining. We also overheard another guest expressing concerns about delays with their room service. For a five-star hotel, we had hoped for a smoother dining experience
Stayed 2 nights in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025