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Mercure Melbourne Albert Park

4.0 star property

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Photo gallery for Mercure Melbourne Albert Park

Exterior
Lobby
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Golf

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
65 Queens Road, Melbourne, VIC, 3004
  • St Kilda Road
    ‪2 min walk‬
  • Crown Casino
    ‪4 min drive‬
  • Melbourne Cricket Ground
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Lake View

7.2 out of 10
Good
(7 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(9 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Room, 1 King Bed, Lake View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, Lake View

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Room, Multiple Beds (Premium)

1 bedroom, in-room safe, desk, laptop workspace

Family Room, Multiple Beds (Premium)

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Double Bed

  • 63 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Melbourne Albert Park

Lakefront hotel with a fitness center and a sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Melbourne Albert Park offers 209 accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Mercure Melbourne Albert Park. During your stay, you're just a quick walk from St Kilda Road. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy local cuisine at Windows Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Steps from Albert Park Lake and 5 minutes by foot from St Kilda Road
Mercure Melbourne Albert Park offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Melbourne Albert Park. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Windows Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Atrium bar & lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi is limited to 24 hours per day (3-device limit)
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 24 hours per day (3-device limit)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Secured, covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Atrium bar & lounge
  • Espresso Bar
  • Windows Restaurant

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (210 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 26 per person
  • Covered self parking fee: AUD 25 per day
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Albert
Mercure Albert Hotel
Mercure Albert Hotel Melbourne Park
Mercure Melbourne Albert Park
Mercure Melbourne Park
Mercure Melbourne Albert Park Hotel
Mercure Albert Park Hotel
Mercure Albert Park
Mercure Melbourne Albert Park Hotel
Mercure Melbourne Albert Park Melbourne
Mercure Melbourne Albert Park Hotel Melbourne

Mercure Melbourne Albert Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 172 out of 1001 reviews
Rating 4 - Poor. 102 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked if we had to book parking over the phone, got told no need, ask for price, got told free for hotel guests. After making our booking, the next day we rec6an email, saying parking was $25 per night, so I phoned the hotel again, yes that is correct, so whenI said I called the other day and was told it was free, apparently they have new staff and I was given incorrect information. Then I prebooked in to save time lining up to book in, only to be told once we arrived and waited 15 minutes to get served, that this hotel does not accept prebookings, seriously why waste my time, the experience left a bad taste in my mouth and Pullman is off my list of places I will stay in the future, horrible customer service all round.
Stayed 2 nights in Mar 2025

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It as located convenient to my work whilst i was in Melbourne The staff were friendly and the room was veey nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Patryk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with excellent service.
Stayed 1 night in Mar 2025

8/10 Good

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved friendly staff and service, very accomodating for a young family..,
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, value for money stay

It was a nice stay, quick check in, easy check out, good facilities in stay, responsive staff to request for assistance getting more pillows, and having an item printed. Very helpful and polite staff. Housekeeping clearly under pressure, table tops not clean in room, random teabag on floor. Surrounding area OK.
Stayed 2 nights in Feb 2025

6/10 Okay

Kevin

Disliked: Property conditions & facilities, room comfort
Aircon is very old Only one pillow supplied in your room Rooms need updating no usb sockets
Stayed 1 night in Feb 2025

10/10 Excellent

Veronika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Therese

Travelled with group
Liked: Staff & service, amenities
Greenery in common areas looked sad & unloved
Stayed 8 nights in Feb 2025

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Feb 2025

8/10 Good

Leon

Stayed 2 nights in Dec 2024

8/10 Good

Alexandra

Liked: Staff & service
The staff overall were lovely. Damir at Reception was particularly friendly and helpful. It was annoying to have an evacuation at midnight on my first night there, but very unprofessional of the hotel that there were no staff visible at all during the evacuation. So saying, I will return if needs be.
Stayed 3 nights in Jan 2025

8/10 Good

Lee

Stayed 7 nights in Jan 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pullman & Mercure Hotel is the Best!!

Perfect Hotel. My Favourite Hotel. Pullman & Mercure has everything and the staff are Extremely Polite, Friendly & Helpful. I recommend staying whenever in Melbourne, as it's the Best!
Stayed 13 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort

Great Stay

Had a great stay at this hotel all the staff were extremely friendly! It was a great location, the pool and spa were very nice and we loved the free water stations everywhere. We would definately stay here again when we visit Melbourne next!
Stayed 1 night in Feb 2025

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and bed. Excellent meal via room service. Very helpful staff.
Stayed 1 night in Feb 2025

4/10 Poor

Rachael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Very poor.

Not very comfortable at all. The hotel in general is very tired. Dirty carpets everywhere. The door handle to my room required brute strength to open. Could not have been opened by someone elderly. The room was generally grubby. Limited lighting in the room, and bedside lamp didn’t work. Only two small lumpy pillows were provided for the king size bed. There was no spare/extra pillows or blankets in the room. The toilet water was brown and ran constantly. Room service was ok. Breakfast was terrible. Extremely over priced and very limited options if you have allergies.
Stayed 1 night in Jan 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay however parking can even be painful with adding parking to the booking. When exiting the carpark had to call and have staff manually open gate as I was going to be billed $122 even though I had paid for parking as an extra with my booking.
Stayed 3 nights in Jan 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Great location for access to Albert Park.
Stayed 3 nights in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night only

A bit dated but fair enough for the price. Great location, a short Uber ride to everything. A bit rich charging $25 for parking when it's your own carpark underneath but whatever
Stayed 1 night in Jan 2025

10/10 Excellent

Anup, Kellyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet rooms, good customer service and friendly staff, happy to refer to friends
Stayed 5 nights in Jan 2025

10/10 Excellent

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jeongryeon

Stayed 2 nights in Jan 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Amenities
Loved the location and accessibility. Rooms were very spacious but minimal conveniences. No microwave, had to go upstairsto refill kettle,no extra blankets, bathroom products or wall decorations. Very bland decor and walls with chips on corners and paint wearing off. Some staff very welcoming others not.
Stayed 2 nights in Jan 2025

2/10 Terrible

Catriona

Disliked: Cleanliness, staff & service
No response to a compassionate plea to change my dates. Wouldn’t recommend
Stayed 2 nights in Jan 2025

6/10 Okay

Bayden

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025