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Mercure Melbourne Treasury Gardens

4.0 star property

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Photo gallery for Mercure Melbourne Treasury Gardens

Food and drink
Lobby sitting area
Standard Room, City View | City view
Property amenity
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
13 Spring Street, Melbourne, VIC, 3000
  • Place, Collins Street
    ‪2 min walk‬
  • Place, Flinders Lane
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Garden View

  • Garden view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • Garden view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, City View

Minibar, in-room safe, desk, blackout curtains

Standard Room, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, City View

Standard Room, City View | City view

Standard Room, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, Balcony, Garden View

View from room

Privilege, Room, Balcony, Garden View

  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Mercure Melbourne Treasury Gardens

Along with a restaurant, this smoke-free hotel has a bar/lounge and a conference center. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Mercure Melbourne Treasury Gardens offers 164 accommodations with minibars and safes. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Melbourne Treasury Gardens, you're just a quick walk from Collins Street. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Asian cuisine and garden views while dining at Hop Sing Bar & Food
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Steps from Collins Street and 6 minutes by foot from Princess Theatre
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3660 square feet (340 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the family-friendly Mercure Melbourne Treasury Gardens. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Hop Sing Bar & Food - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (AUD 40 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: AUD 24 to 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hop Sing Bar & Food

Things to do

  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (3,660 square foot of space)
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 24 to 30 per person
  • Airport shuttle fee: AUD 22 per person (one-way)
  • Self parking fee: AUD 40 per night (in/out privileges)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Melbourne Treasury Gardens offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Melbourne Mercure
Mercure Gardens
Mercure Gardens Melbourne
Mercure Melbourne
Mercure Melbourne Treasury
Mercure Melbourne Treasury Gardens
Mercure Treasury Gardens
Mercure Treasury Gardens Hotel
Mercure Treasury Gardens Hotel Melbourne
Treasury Gardens Melbourne
Accor Melbourne Spring Street
Mercure Melbourne Treasury Gardens Hotel
Mercure Melbourne Treasury Gardens Hotel Melbourne
Mercure Melbourne Treasury Gardens Hotel
Mercure Melbourne Treasury Gardens Melbourne
Mercure Melbourne Treasury Gardens Hotel Melbourne

Mercure Melbourne Treasury Gardens Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 363 out of 1000 reviews
Rating 8 - Good. 461 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
Stayed 6 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Good location, simple check in and check out process
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable stay, however parking was terrible amd expensive.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Room was poorly appointed and not well cleaned. Staff were uninterested in caring for guests and do the bare minimum Breakfast was inedible.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location as well as the friendly staff.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
+ staff were pleasant and helpful + central location - hotel and room tired - room very poorly lit (dark and gloomy) - room very poorly designed (appearance and, especially, functionality) .
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Graham

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't. I've stayed at other hotels in this chain, and they were both cheaper and better.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the MCG and lovely Carlton Gardens. Rooms are clean and staff friendly
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Gaz

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location, give free upgrade overlooking park, meals good, great hotel
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All very pleasing and comfortable and clean and that’s it. Was only the night.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff were excellent. Breakfast buffet was nice and the kids ate for free. Located opposite treasury gardens and next to Flinders lane, had fun exploring both. Hotel room was just a hotel room, nothing fancy.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great access to city, MCG and events.staff pleasant. Restaurant good though our dinner order was served incorrect.. facility nlooking old and maybe needs refurbishment for a good inner city hotel
Stayed 3 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is very well located. The rooms are very very small even when you compare them with European hotels. The lady that cleaned the rooms did not collect all the garbage and the room was not properly clean.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location is great. Our family room had two queen size beds, clean, roomy, good price. The standout for me is the staff - all Accor staff are so consistently well-trained and naturally friendly. Its a testament to the company.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location. Yummy breakfast and very friendly staff.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay for our family

Nice family trip, convenient for the kids show, park and shopping. Unfortunately there was a problem with the payment for the Wilson Car Park....we were charged /validated by Mecure for the 1 day and when we went to pick up our vehicle it didn't recognize the validation so we needed to pay $85 to get the car out of Wilson parking. Mecure staff were good they submitted the paperwork for Wilson to refund the money....now waiting
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

JG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant & went out of their way to make us feel welcome.
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Great location. Staff were very friendly and helpful. Offered everything that we needed.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very deceiving in the photographs. My room was very small. Also, the price for parking was not disclosed when I booked and had to pay an extra $40 per day for parking-which was off site. Staff friendly and room clean, but generally disappointed.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location to the MCG. Breakfast was simple but very nice. Don't think the restaurant was for families in the evening. however, plenty to choose from nearby. Clean tidy and friendly staff
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
great location. friendly service. lack of lighting in room.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was fantastic! I arrived in late/ early morning. Last minute.com.au takes too long to let the hotel know of my booking. Make sure you call ahead if you’re booking within 24 hours. They were very accommodating even though they were fully booked. They even gave me $10 off breakfast buffet which I thought the food was great for a mid priced hotel. Great bed. Great linen. Grateful for the service! I
Stayed 1 night in Jun 2019