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Mercure Pakenham

4.0 star property

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Photo gallery for Mercure Pakenham

Bar (on property)
Hair dryer, towels, soap, shampoo
Pillow-top beds, minibar, in-room safe, desk
Exterior
Hair dryer, towels, soap, shampoo

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Air conditioning

Explore the area

Map
77 Racecourse Rd, Pakenham, VIC, 3810
  • Gumbuya Park
    ‪12 min drive‬
  • Puffing Billy Steam Train
    ‪29 min drive‬
  • Dandenong Ranges National Park
    ‪30 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Hair dryer, towels, soap, shampoo

Luxury Suite, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Pakenham

Hotel in Melbourne with a coffee shop and a restaurant
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and laundry facilities. Change of towels is available on request.
Mercure Pakenham offers 64 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 45-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Mercure Pakenham. During your stay, you'll be close to Don Jackson Reserve Dog Park. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include a concierge and luggage storage
  • Just a 4-minute drive from Don Jackson Reserve Dog Park and 7 minutes from Pakenham G72 Bushland Reserve
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Mercure Pakenham also features concierge services, laundry facilities, and an elevator. Self parking is free.

Smoking is allowed in designated areas at this 4-star Melbourne hotel.

Mercure Pakenham has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.4 percent for credit card payments
The front desk is open Monday - Saturday (7:00 AM - 9:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 45 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Saturday: 7:00 AM - 9:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 89 427 589 170

Property is also known as

Mercure Pakenham Hotel
Mercure Pakenham Pakenham
Mercure Pakenham Hotel Pakenham

Mercure Pakenham Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 102 out of 133 reviews
Rating 8 - Good. 26 out of 133 reviews
Rating 6 - Okay. 4 out of 133 reviews
Rating 4 - Poor. 1 out of 133 reviews
Rating 2 - Terrible. 0 out of 133 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindy

Travelled with pets
Liked: Cleanliness, staff & service
Nice and clean
Stayed 3 nights in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Good sized bathroom with walk in shower. Friendly staff, easy check in and check out. Plenty of off street parking included in the rate.
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to be very new. The apartment was beautiful and comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean new hotel friendly staff close to transport ample parking
Stayed 1 night in Dec 2024

8/10 Good

Indrajit

Stayed 2 nights in Dec 2024

10/10 Excellent

Eva

Stayed 1 night in Nov 2024

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Manpreet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
easy to access, park, get a meal
Stayed 1 night in Oct 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
v
Stayed 1 night in Sep 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and very kind and welcoming.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Judi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was to hot! Tried to turn heater down numerous times. Judi
Stayed 2 nights in Aug 2024

10/10 Excellent

Christophe Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, friendly, nothing to fault
Stayed 1 night in Jun 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2024

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet spot, great dining options nearby, and a beautiful suite
Stayed 1 night in Jun 2024

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Jun 2024

10/10 Excellent

Laura

Stayed 1 night in Jun 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Will come Back there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay

Service was good, the room clean and comfortable. We had a problem with the TV which was promptly fixed once we contacted reception. The only let down of our stay was the extremely limited range of wine at the restaurant the club next door which is where the bar and restaurant are that are mentioned in the hotel description.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Friendly staff. Comfortable rooms very functional
Stayed 3 nights in Apr 2024

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities
The temperature control panel that was difficult to operate also no staff to call to fix system
Stayed 4 nights in Mar 2024