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Mercure Welcome Melbourne

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Welcome Melbourne

Exterior
Exterior
Lobby
Superior Room, 2 Single Beds
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Queen Victoria Market
    ‪12 min walk‬
  • Crown Casino
    ‪19 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 23 sq m
  • Sleeps 2
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(79 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(28 reviews)
  • 23.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Welcome Melbourne

Hotel with a restaurant, steps from Melbourne Central
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Welcome Melbourne's great location. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local cuisine while dining at The Louden Kitchen Grill
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Steps from Melbourne Central and 9 minutes by foot from Princess Theatre
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered parking on site (AUD 24 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping centre

Family friendly

  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Raised toilet seat (46 centimetre high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 1001 reviews
Rating 8 - Good. 380 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The self service check in was a bit "weird" at first, but actually was quite quick and easy. The bed was excellent. If you like a harder more supportive mattress, this is the place for you. That and it was larger than most King beds and I got a great night sleep. Would recommend and would return.
Stayed 1 night in Mar 2025

6/10 Okay

Daryl

Hotel was what it was … I booked a standard room - as a single traveller it suited my purposes for two nights. Walks are paper thin so you get to join in next rooms’ conversations. Nothing in the hotel appeared to be open but not a problem. Was disappointed to be told no late check out available even with a fee while I was able to book two rooms immediately in Expedia - was told Expedia often oversell rooms … first that has ever happened … apart from that inconvenience a great location if you like food and shopping …
Stayed 2 nights in Mar 2025

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cramped corridors, and off-site parking is a bit far. Great staff, excellent room for short stay. Well facilitated and comfortable room.
Stayed 1 night in Mar 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and places to eat
Stayed 1 night in Mar 2025

10/10 Excellent

Anantsagar

Stayed 1 night in Mar 2025

8/10 Good

Velmor, Hinchinbrook

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is our usual go-to choice when staying in Melbourne (2x Adults with 1x Child). But their recent change of only servicing your room every three days means that a weekend away will not allow you to experience a 'new room' feeling when arriving back from your daily travels. This is making me feel like we stayed in a Motel rather than a CBD Hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there multiple times and is my go to when staying in Melbourne.
Stayed 4 nights in Mar 2025

8/10 Good

Geoff

Liked: Staff & service, property conditions & facilities
Great location and very generous room size. Would definitely use again. Thanks
Stayed 3 nights in Mar 2025

2/10 Terrible

albert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

ISRAEL

Liked: Staff & service
central location. close to shopping and dining. rooms are basic and a bit outdated and bed not the most comfortable but can't complain for a quick stay.
Stayed 2 nights in Mar 2025

8/10 Good

Susan, Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Public transport and restaurants close by. Stayed 4 nights. Housekeeping only done on last night. Make more sense for housekeeping to be done in the middle of your stay. Floor not vacuumed when room cleaned. Staff very friendly
Stayed 4 nights in Feb 2025

6/10 Okay

Helen

Couldn’t find my cc so instead of $1 holders fee I had to pay $150 fee. After 3 days upon check out, I was informed my $150 will take a week to be returned.
Stayed 3 nights in Feb 2025

4/10 Poor

Chris

Disliked: Property conditions & facilities, room comfort

Tired

Small room Mattress needs a change with springs evident on the top Loud and noisy as other guests walked past
Stayed 2 nights in Feb 2025

8/10 Good

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very close to lots of food and shopping. Water temp was poor for showers on both days. Hallway had a stale odour, but inside room was very clean and fresh.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Jo-ann

Liked: Cleanliness, staff & service, amenities
convenient location helpful staff
Stayed 2 nights in Feb 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Melinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small room. Aircon very noisy. Bed was average. Room service food was terrible
Stayed 1 night in Feb 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms tiny
Stayed 3 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Mercure Welcome. Found it very convenient being close to shops and trams and food.
Stayed 4 nights in Feb 2025

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
My major gripe was with Wotif and Expedia hard to contact and unreceptive to reasonable communication requests - found Agoda a better booking product
Stayed 1 night in Feb 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2025

8/10 Good

Maree

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service
Rooms are very dated & plumbing is very noisy
Stayed 1 night in Jan 2025

8/10 Good

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this property. Basic room but well priced. The breakfast option is a must.
Stayed 3 nights in Feb 2025