See all properties

Mercure Welcome Melbourne

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Welcome Melbourne

Miscellaneous
A hotel room with a large bed, a desk, and a chair. There is a view of a cityscape through the window.
An outdoor café with tables and chairs, surrounded by buildings with various signs and storefronts.
A buffet setup with various food items and a gluten-free sign.
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪10 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Superior Room, 2 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

A hotel room with a bed, desk, chair, and a framed picture on the wall.

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand with a lamp, and a view of the cityscape through the window.

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Accessible Bathroom)

A hotel room with a bed, desk, chair, and a framed picture on the wall.

Superior Room, 1 King Bed (Accessible Bathroom)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a nightstand with a lamp, a chair, and a view of the city through the window.

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.0 out of 10
Very good
(20 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, pillows, a nightstand, a remote control, and a lamp.

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(112 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with a bed, a desk, a chair, a window with curtains, a bathroom, and a city view.

Standard Room, 2 Single Beds

8.2 out of 10
Very good
(40 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Front of property
The Victoria Hotel Melbourne
Melbourne Central Business District
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 2,277 reviews
The price is €75
includes taxes & fees
24 Aug - 25 Aug
The Victoria Hotel Melbourne

About this property

Mercure Welcome Melbourne

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Welcome Melbourne's great location. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local cuisine while dining at The Louden Kitchen Grill
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Steps from Melbourne Central and 9 minutes by foot from Princess Theatre
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (AUD 28 per night)
  • Secured, covered parking on site (AUD 28 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping centre

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Built in 1997
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 15 for children
  • Covered self parking fee: AUD 28 per night
  • Nearby parking fee: AUD 28 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 326 out of 1007 reviews
Rating 8 - Good. 376 out of 1007 reviews
Rating 6 - Okay. 171 out of 1007 reviews
Rating 4 - Poor. 89 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean, close to restaurants
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Chunyu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very convenient to transport via tram, train station and bus. Right there in downtown for grabbing foods and shopping.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location to get around the CBD.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Was clean. Staffs are very much cooperative. Breakfast was way. It is Very convenient area for tourists. Shops, shopping mall and trams are nearby.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were beautiful, room was clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very helpful and friendly. Late checkout easily arranged.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
All very good. Great location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Pam Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Great room fir what we needed Nice staff
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very close to all public transport, lots of dining options within an easy walk. Buffet Breakfasts were great value at $18 each, eveything you could ask for and more. Staff were very helpful and easy to communicate with. We walked straight past when looking for it, as the entrance is not big & doesn't stand out, but the location is very convenient.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room. Friendly staff, great location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Great hotel for wanting to be right in the centre. Good and Plentiful breakfast. Could order poached eggs and a good selection of breads. Room a little worn but comfortable bed and everything needed for a few nights stay. Got this at a Great price with breakfast included.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Rebecca Anne

Liked: Cleanliness, staff & service, amenities
Old and tired looking but great location and service was great. Only feedback was a server was always sour looking and not very friendly - surname was joy!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities
Ideal location for shopping and dining.
Stayed 7 nights in Nov 2025
Verified review

6/10 Okay

Ruellyn

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter . Well situated for trams, shopping and food .
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient room that does the job. Easy access to everything. Breakfast was basic but convenient
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Marion

Close to everything. Quiet comfortable room.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time very close to all the shops and restaurants
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay always good
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness
Great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Room good for purpose
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Narissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Mercure Welcome many time but this time it was so noisy . The street noise was constant, people in the hallways and adjoining rooms.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent. Everything is within walking distance. The room was spacious, with basic amenities. I loved the soap, shampoo and conditioner in the bathroom. The breakfast was great, with a variety of foods. All the staff were very friendly. I will definitely be staying there when I’m visiting Melbourne again.
Stayed 2 nights in Mar 2026