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Riverside Apartments Melbourne

4.0 star property

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Photo gallery for Riverside Apartments Melbourne

Two Bedroom Riverview Apartment - Riverside Tower
Two Bedroom Deluxe Apartment City View - Riverside Tower
Exterior
One Bedroom Deluxe Apartment - Riverside Tower
Two Bedroom Deluxe Apartment City View - Riverside Tower

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
474 Flinders Street, Melbourne, VIC, 3000
  • Place, SEA LIFE Melbourne
    ‪1 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, Melbourne Central
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Penthouse - Riverside Tower

Two Bedroom Penthouse - Riverside Tower

Two Bedroom Penthouse - Riverside Tower

  • 98 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for One Bedroom Standard Apartment - Annex Tower

One Bedroom Standard Apartment - Annex Tower

One Bedroom Standard Apartment - Annex Tower

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Deluxe Apartment - Riverside Tower

One Bedroom Deluxe Apartment - Riverside Tower

One Bedroom Deluxe Apartment - Riverside Tower

  • City view
  • 85 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Standard Apartment - (no view) Riverside Tower

Two Bedroom Standard Apartment - (no view) Riverside Tower

Two Bedroom Standard Apartment - (no view) Riverside Tower

  • 98 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Riverview Apartment - Riverside Tower

Two Bedroom Riverview Apartment - Riverside Tower | View from room

Two Bedroom Riverview Apartment - Riverside Tower

  • 98 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Deluxe Apartment City View - Riverside Tower

Two Bedroom Deluxe Apartment City View - Riverside Tower

Two Bedroom Deluxe Apartment City View - Riverside Tower

  • City view
  • 98 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Three Bedroom City View Apartment - Riverside Tower

Three Bedroom City View Apartment - Riverside Tower

Three Bedroom City View Apartment - Riverside Tower

  • 105 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Three Bedroom Penthouse - Riverside Tower

Desk, blackout curtains, iron/ironing board, cots/infant beds

Three Bedroom Penthouse - Riverside Tower

  • 105 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

Riverside Apartments Melbourne

Along with a restaurant, this smoke-free hotel has a fitness center and WiFi in public areas. Self parking is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Limited housekeeping is available.
Riverside Apartments Melbourne offers 50 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is provided on weekdays only.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the overall property condition at Riverside Apartments Melbourne. During your stay, you're just a quick walk from Collins Street. Free self parking, a restaurant, and a gym are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the café
  • WiFi in some public areas for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Steps from SEA LIFE Melbourne and 7 minutes by foot from Melbourne Convention and Exhibition Centre
  • Airport shuttle service available
There's a restaurant on site. WiFi is available in public spaces for a fee. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Riverside Apartments Melbourne. Limited free parking is available on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

Rustiq cafe - This café serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
Riverside Deli Cafe - This restaurant specializes in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle available
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Riverside Deli Cafe
  • Rustiq cafe

Things to do

  • Gym

Family friendly

  • Babysitting
  • Cot (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • Lift

More

  • 17 floors
  • 2 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
At check-in, guests must provide a record of full COVID-19 vaccination
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
No visitors or unregistered guests are allowed in guestrooms 10 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Riverside Apartments Melbourne Apartment
Best Western Riverside Apartments Melbourne
Best Western Riverside Melbourne
Best Western Riverside Apartments Hotel Melbourne
Best Western Riverside Apartments Apartment Melbourne
Best Western Riverside Apartments Apartment
Riverside Apartments Apartment Melbourne
Riverside Apartments Melbourne
Best Western Riverside Apartments
Best Riversi Apartments
Riverside Apartments Melbourne Hotel
Riverside Apartments Melbourne Melbourne
Riverside Apartments Melbourne Hotel Melbourne

Riverside Apartments Melbourne Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 239 out of 1000 reviews
Rating 8 - Good. 395 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 106 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Tanika

Liked: Amenities
Disliked: Cleanliness
The location was great in Melbourne
Stayed 1 night in Jul 2022
Verified

8/10 Good

Daniell

Liked: Cleanliness, amenities, property conditions & facilities, communication
Its very nice location. Well priced!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Asfen

Liked: Cleanliness, room comfort, communication
Very nice and clean apartment. Friendly staff
Stayed 3 nights in Jul 2022
Verified

8/10 Good

MARK

Liked: Cleanliness, amenities, property conditions & facilities, communication
Transport at front of property easy walk to casino and shops. Apartment spacious and clean
Verified

8/10 Good

dean

Liked: Cleanliness, room comfort, communication

An extended long weekend footy trip

Great location for both MCG and Etihad stadiums, casino, restaurants, shops, trams,trains, etc.
Stayed 5 nights in Jul 2022
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort, communication
Great location. Less than 5 minutes to Casino. 10 minutes to Flinders St Station. No complaints here :)
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Jarad

Liked: Cleanliness
Great location. Room was nice although couldn’t close 1 of the windows and the bedside lamp was broken. The staff were a little difficult to understand.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was good but could do with thicker glass or some sort of sound barrier to reduce noise of trains. Other then that I really enjoyed my stay for the price I paid.
Stayed 4 nights in Oct 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Very average - poorly maintained and worn out

It is a very average stay. The Annex building was very poorly maintained, lift wasnt working to our floor, interiors were worn out. 2-star place at best.
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Bernard

Liked: Communication
Disliked: Cleanliness

Great location - nice views

Location was excellent for our week at the Melbourne Convention Centre. The hotel room itself was pretty disappointing. The carpet was soiled and had cigarette burns, in the bathroom doors were falling off the cabinets and the air conditioning could not be adjusted. The TV in the main bedroom did not work. Ok for business as we were out most of the time, beds were surprisingly good and the towels were changed daily so some good things to report.
Stayed 5 nights in Jun 2022
Verified

4/10 Poor

Chris

Liked: Room comfort

Comfortable but a little rundown with poor service

Had a toilet that was running and dripping in the cistern the entire 5 night stay despite repeated requests to reception. General condition of the place was a little rundown and no housekeeping the entire stay. On the positive, my apartment had a full kitchen, very large living area for the price and the location was great for the Melbourne Convention and Exhibition Centre.
Stayed 5 nights in Oct 2022
Verified

4/10 Poor

Douglas

Disliked: Cleanliness, property conditions & facilities, communication
first room they gave me wasn't cleaned before i arrived. had to call up reception and they moved me to another room not the best start but the new room was on the third floor and a sign on the elevator told me that it only went to the second and from there i had to go up the fire escape and and get to my room that way. the room was large and spacious but carpets had stains one of the window blinds was missing and the walls had several hole that where they have been haphazardly patch over. ultimately a massive disappointment
Stayed 4 nights in Oct 2022
Verified

8/10 Good

Ross

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location is very good, being close to train stations, shopping and dining options. Very noisy on Saturday night through to Sunday morning due to patrons of various local entertainment venues flowing on to the street and shouting etc. Somewhat noisy on other nights due to proximity of a loading dock opposite the apartment building. Very clean. Note reception has limited hours of operation.
Stayed 4 nights in Jun 2022
Verified

4/10 Poor

Jemma

Disliked: Amenities, property conditions & facilities, communication
Got told that all rooms had balconies however we were given one without. We were taken to a separate building away from the main building too which there was no mention of prior.
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort
They put me on other old building (not in the riverside aprtment itself). They said they are also manage another building and it is 4 storeys old building. So not convinient
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Deborah

Disliked: Room comfort

Disappointed

Disappointing- apartment badly in need of an update and nothing like the leading photos. As soon as you open the door there was a steep set of about 20 stairs. The lounges were old and uncomfortable. To get to garage was not easy had to go outside, around the corner and put a key in a lock on the wall. Not able to be done from car. Elevator did not connect to apartment at all.
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
the property as a accommodation was very good liked it a lot. would recommend the property. as for the service it failed all aspects. Not happy about the 2 rooms not ready, put into 2 bedroom then tried moving us out next day but only 1 couple nowhere for the other. if got over these hurdles will be a good place to stay.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

lisa

Liked: Cleanliness, amenities
Massive apartment, a little tired and untidy outside. Suited our needs with tram outside and easy walk to trains and south bank
Stayed 1 night in May 2022
Verified

2/10 Terrible

Gonzalo Andres Sebastian Mejias

Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was very friendly. However the room i was put up in was litterally a crack den. There were chunks of carpet missing and burn marks everywhere, melted light switches with missing fire alarms and stains all down the walls and curtains. Would not recommend.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy check in, good priced onsite parking, room was fantastic and very good value for money, and the location was second to none! Highly recommend and I’ll definitely be staying there again!
Stayed 1 night in May 2022
Verified

4/10 Poor

Paul

Disliked: Cleanliness, communication

Very very average

When we book this on your website the photos you show us nothing like the room we got it was average very very average it had stains all over The carpet is very old it’s not connected to the one used advertised I have booked I reckon around 12 rooms with you and this is no doubt the worst I stay in the city often I would think twice before going for your website again because it was crap it was just a room
Stayed 1 night in May 2022
Verified

6/10 Okay

Peter

Liked: Room comfort, communication

The Penthouse - Disappointment

We booked the 3 Bedroom Penthouse - Riverside Tower expecting to see river views as described. To our disappointment there were certainly no views as per the photos advertised. The outdoor area was certainly nothing beautiful. Every planter pot was a mass of weeds and the area was very unattractive. The BBQ was a disgrace with rusty hot plate. The bathrooms were beautiful, obviously recently renovated and the beds were very comfortable. Lounge and shag pile rug not very attractive. Generally, in need of further renovation to call this ‘The Penthouse’.
Stayed 1 night in May 2022
Verified

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Room comfort, communication
Lift not working and no one to take calls for after 9pm as was left outside for two hours unable to get up to my room . Was instructed by another customer who stayed before as entry via building next door as fire exit to walk up the stairs is via the property next door. Also very noisy as cnr of major Roads and poor insulation to keep noice out
Stayed 2 nights in May 2022
Verified

4/10 Poor

Ross

Disliked: Cleanliness, room comfort, communication

Good location but awful maintenance and service

No one can argue that the apartments are not well located. The price paid represents good value for that location so some '3 star' standard of accommodaion is expected. Nevertheless the standard of maintenance of the apartment showed a gross lack of attention. It wasn't as if the issues were recent or unforseen, the problems seemed long standing and should have been rectified under normal maintenance. In detail: door lock to balcony broken, mould in bathroom, leaking fridge, loose powerpoint, no tv remote in the bedroom and no heating apart from a column oil heater with broken legs that fell over easily (and had done often in the past judging by scorch marks on the carpet). Attempts to fix the aircon system failed and small fan heater was eventually provided on the last day of the stay. Attempts to contact reception during the advertised 11 to 7 timeframe proved difficult and the person who answered the phone option was unable or perhaps unwilling to provide the name or number for the manager. Overall this place could represent some of the best value accommodation in Melbourne but it needs to have a serious maintenance audit and remedy.
Stayed 3 nights in May 2022
Verified

8/10 Good

John Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Good view of river
Stayed 2 nights in May 2022