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Reviews

3.9 / 5Good
659 reviews

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    5 - Excellent
    259
    4 - Good
    218
    3 - Okay
    85
    2 - Mediocre
    52
    1 - Poor
    45
    4.0
    Cleanliness
    3.7
    Service and Staff
    3.6
    Amenities
    4.0
    Property condition

    2/5

    After booking sent a note saying that check in was across the road at Zen Gaming Lounge, if after 7pm there was an extra $49 surcharge, if after 11pm a $99 surcharge. REALLY??? That was not made clear on booking. Had to rush from airport. When I got there no where to park car...really busy area. Finally got into Zen Gaming lounge only to be told property had been sold and need to check in 100 m up the road. Finally got to check in and told no parking available for me. Have to park in Crown, couple hundred metres walk. Finally get in the room, can’t find remote to tv, blinds in bedroom not working, stains on the carpet. Really expect a better experience.

    Stayed 1 night in Jun 2019

    1/5

    The serviced apartment called us and emailed us for confirmation as well as letting us know the reception is across the road. The day we arrived we found the reception is in the apartment despite all of the emails that they previously sent us. We have booked for an executive 2-bed 2-bath but at the check in, receptionist told us there was an ownership change and we received just 2-beds 1-bath reservations from Expedia! There were no Executive room available for our stay so we had to stay on what provided or cancel the booking! We called Expedia and they gave us a $100 voucher but no one was sure what was the fare difference. There were just 1 towel in the bath for the whole unit!!! There is no service line, for any request you have to go to ground flour for reception. Because of all these inconveniences, they offered us free breakfast at local cafe but at the end the number of vouchers ware less than the number of us!!!!

    Stayed 2 nights in Jun 2019

    3/5

    This traveller didn’t leave comments with their review
    Stayed 10 nights in May 2019

    3/5

    Location is fantastic . And having express woolies down stairs is good. And the gym and pool . Spot on.. wasn’t that clean. No mattress protector on mattress . Yeah and coffee very poor. No dish cloth to clean up.

    Stayed 3 nights in Jun 2019

    1/5

    Rude reception, apartment was dirty, stained carpet, very unfriendly, extremely bad experience

    Stayed 2 nights in Jun 2019