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The Chen Melbourne - Art Series

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Exterior
Exterior
Breakfast, lunch, dinner and brunch served
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Central
    ‪2 min walk‬
  • Place, Box Hill Institute
    ‪5 min walk‬
  • Place, Box Hill Town Hall
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪39 min drive‬

Room options

View all photos for Chen Deluxe King

Chen Deluxe King

Chen Deluxe King

  • 34 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Chen Deluxe King, Balcony

Chen Deluxe King, Balcony

Chen Deluxe King, Balcony

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Chen King, Balcony

Chen King, Balcony

Chen King, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout curtains

Chen Queen

9.4 out of 10
Exceptional
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Queen Beds (Chen)

Twin Room, 2 Queen Beds (Chen)

Twin Room, 2 Queen Beds (Chen)

9.4 out of 10
Exceptional
(9 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

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About this property

The Chen Melbourne - Art Series

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking. Weekly housekeeping is available.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Chen Melbourne - Art Series. During your stay, you're just a quick walk from Box Hill Hospital. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • 9 minutes by foot from Box Hill Hospital and a 4-minute drive from Doncaster Shopping Centre
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. The Chen Melbourne - Art Series offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury The Chen Melbourne - Art Series. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Melbourne hotel is smoke free.

Zero Moda - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 24 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 480 out of 773 reviews
Rating 8 - Good. 205 out of 773 reviews
Rating 6 - Okay. 51 out of 773 reviews
Rating 4 - Poor. 20 out of 773 reviews
Rating 2 - Terrible. 17 out of 773 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, nice condition of the hotel rooms
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, wonderful and friendly staff who are very accommodating, close to restaurants and shops.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, good amenities and very convenient location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Linus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a clean room, modern, inviting, even stylish. And the price is excellent value.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rhona

Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly, kind, and helpful staff. Lovely clean, relaxing and quiet room & amenities.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joumana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything we needed for our five night stay in Melbourne . Comfortable , friendly staff , close to shops and public transport , comfortable room
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Really good room, I was able to upgrade to king room with balcony, excellent. Staff very helpful. Will be staying there again but longer next time.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities, room comfort
The Chen is conveniently located near the train station with plenty of dining options which open till late. Clean and comfortable rooms. Great value!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
great location staff were positive and quick to help beds were comfortable shower was always hot
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, friendly service. The hotel manager went out of his way to ensure we had what we needed for a comfortable stay with our toddler - I was very impressed.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

NIEL

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and linen were new and clean. The staff were friendly and helpful. The food from the ground floor restaurants were amazing and well worth the stay.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Staff very nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jamshid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were truly awesome! Everything was close by, the hotel is a great place to stay as is right beside trams and metro. All was great except the carpets could be cleaned better as they are a bit dirty in rooms and hallways.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was very clean and the view was amazing

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satifisfied with the hotel and its services.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, amenities, property conditions & facilities
The staff, particularly front of house Min were exceptional in the their attendance to our needs. The room was at the same level as the staff,excellent in its presentation. Would stay on my next visit without hesitation. Thankyou Min for you kindness and professionalism
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exemplary. Wonderful people skills.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in Box Hill and very nice room
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Belu

Liked: Cleanliness, staff & service, property conditions & facilities
the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Xiaolu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great！Convenient！Good receptionist and people！
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Stayed 3 nights in Oct 2025