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Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Exterior
Exterior
Exterior
Restaurant
Premium bedding, pillow-top beds, in-room safe, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
7784 Wolf Trail Cove, Germantown, TN, 38138
  • Place, Cameron Brown Park
    ‪3 min drive‬
  • Place, Opera Memphis
    ‪3 min drive‬
  • Place, Methodist Le Bonheur Germantown Hospital
    ‪4 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite, 2 Queen Beds (Sofa)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Minifridge)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed (Minifridge)

9.6 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Suite, 1 King Bed with Sofa bed

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Sofa)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Standard Room, 2 Queen Beds (Sofa)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Riverwalk hotel with a 24-hour fitness center and an indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and coffee/tea in a common area.
Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG offers 72 accommodations with laptop-compatible safes and complimentary weekday newspapers. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Germantown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG. During your stay, you'll be close to Shelby Farms Dog Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym and mountain biking
  • Just a 4-minute drive from Methodist Le Bonheur Germantown Hospital and a few minutes from Opera Memphis
Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2034 square feet (189 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG. Self parking is free.

This Germantown hotel is smoke free.

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Mountain biking
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,034 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Memphis/Germantown
Holiday Inn Express Memphis/Germantown
Holiday Inn Express Hotel Memphis/Germantown Germantown
Holiday Inn Express Memphis/Germantown Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Inn Express MemphisGermantown
Holiday Inn Express Hotel Suites Memphis/Germantown
Holiday Inn Express Hotel Suites Memphis/Germantown by IHG
Holiday Inn Express Hotel Suites Memphis/Germantown an IHG Hotel

Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 609 reviews
Rating 8 - Good. 162 out of 609 reviews
Rating 6 - Okay. 52 out of 609 reviews
Rating 4 - Poor. 18 out of 609 reviews
Rating 2 - Terrible. 21 out of 609 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Natasha

Stayed 4 nights in Nov 2025

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean & comfortable. The staff was extremely kind & helpful
Stayed 2 nights in Nov 2025

2/10 Terrible

Amanda

Business traveller
Disliked: Staff & service, amenities
This property as a whole did not feel safe to me. I had an alley of sorts created by the structure of the building and I was at the deep end of that alley. I had a creeper outside my window. There was a 2" gap under my door so I had to use a rolled up towel to dampen noise. Safety still a major concern. There were patched walls that they didn't even try to make look cohesive with the rest of the wall. The headboard was falling apart. It's in an area that backs up to a green space pocket on the edge of Germantown. I do not recommend and will not be staying here again.
Stayed 2 nights in Nov 2025

8/10 Good

arun

Stayed 3 nights in Nov 2025

10/10 Excellent

CHRISTOPHER

Stayed 5 nights in Oct 2025

4/10 Poor

wahib

Stayed 1 night in Oct 2025

6/10 Okay

Clara

It was ok

The third floor had stale air. The first room I was assigned, the AC didn’t actually get cold to clear it up, there wasn’t a room phone, there was hair embedded in a washcloth that made me feel everything was “dirty” and there were stinkbugs in the window, inside the room. I was changed to another room that I felt was clean. There were no bugs in this room and the AC worked great. Also, the first time I arrived, the woman at the counter assumed I was there to fill out a job application instead of potentially staying there. The room served its purpose for a night. I wouldn’t choose this location again.
Stayed 1 night in Oct 2025

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great! The coffee machine was exceptional! My husband loves the pancake machine ! Close to the hospital and great restaurants! I know there’s pillow options but the firm to me needs to be more supportive .
Stayed 1 night in Oct 2025

10/10 Excellent

Ricky

Stayed 1 night in Oct 2025

10/10 Excellent

omar

Liked: Cleanliness, property conditions & facilities
Very clean room
Stayed 2 nights in Oct 2025

8/10 Good

Deidre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice location. Nice staff and clean room.
Stayed 1 night in Oct 2025

6/10 Okay

Lindsay

Travelled with family
Liked: Staff & service
Safe and quiet area
Stayed 1 night in Oct 2025

2/10 Terrible

Amy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Travis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get to stay in the room but was charged for the room anyway
Stayed 1 night in Aug 2025

10/10 Excellent

Micah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

Location is great, next to a park, very quiet. Shopping and restaurants close enough. I would stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Charles

Nothing outstanding
Stayed 4 nights in Jul 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
We were in town for a family picnic. It was a horrible stay. The air conditioner did not want in the first room. We were moved to another room and only the fan setting worked. The pancake machine didn't work. The mandarins were black and brown. The food was luke warm. I will resume booking with Marriott for future stays.
Stayed 1 night in Jul 2025

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best one yet

The room was awesome and roomy. The staff was incredible as far as friendliness and helping out. My family loved the breakfast. By far the best Holiday Inn Express we've ever stayed at. We stay at them everywhere we go. Carpet is dated and dirty.
Stayed 3 nights in Jul 2025

10/10 Excellent

Bryce

Stayed 1 night in Jun 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
no comment
Stayed 5 nights in Jun 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed, Clean all the way through the hotel/room. Breakfast served was excellent.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly. Hotel was clean
Stayed 1 night in Apr 2025