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Hacienda Susula

3.5 star property

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Photo gallery for Hacienda Susula

3 outdoor pools
Master Suite Swim Out- 2 King
Restaurant
Junior Suite Swim Out- 1 King | Bathroom
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Mérida Cathedral
    ‪26 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪27 min drive‬
  • Place, Paseo de Montejo
    ‪27 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Suite W/ Terrace & Pool View- 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr Suite W/Terrace & Pool View-1 King

1 bedroom, premium bedding, minibar, in-room safe

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite & Pool View-1King & 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About this property

Hacienda Susula

Hotel in Mérida with 3 outdoor pools and free breakfast
This smoke-free hotel features 3 outdoor pools, a restaurant, and a poolside bar. Free continental breakfast and free self parking are also provided. Additionally, a rooftop terrace, a 24-hour front desk, and wedding services are onsite. Change of towels is available on request.
Hacienda Susula offers 31 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

During your stay at Hacienda Susula, you'll be within walking distance of Animaya Zoological Park. You'll find features like free breakfast and free self parking, plus 3 outdoor pools.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Take a swim in the 3 outdoor pools
  • Services include luggage storage and wedding services
  • 12 minutes by car from Yucatan International Convention Center and 13 minutes from Yucatán Siglo XXI Convention Center
Hacienda Susula offers its guests 3 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the pool bar. Free breakfast is served daily.

Hacienda Susula also features a rooftop terrace, a garden, and a picnic area. Self parking is free.

This 3.5-star Mérida hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 11:30 AM.
Hacienda Susula has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:30 AM to 10:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Hacienda Susula Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 41 reviews
Rating 8 - Good. 11 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

selene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Jul 2024

10/10 Excellent

Manuel

Stayed 1 night in Jul 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

LILIA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Travelled with family
Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Giobana patricia

Travelled with partner
Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10 Good

María Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10 Poor

Hector

Travelled with family
Disliked: Cleanliness

Mala experiencia

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable el lugar, y no están insistiendo en salir a las 12 del día, muy bonitas las albercas y muy buen servicio y muy cómodo
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

CYNTHIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Todo esta super bien el restaurante es una joya, la comida es muy buena sin embargo el servicio es pesimo ya que es muy lento, para llevarme una cerveza a mi cuarto duraron 1hr 30min
Stayed 4 nights in Dec 2024