Along with an outdoor pool, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a picnic area, and a front-desk safe are onsite. Change of towels is available on request.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 steps to reach entrance
Lift (120 centimetre wide door)
Well-lit path to entrance
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1 building
3 floors
Built in 2010
Smoking not allowed
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Free toiletries
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
LCD TV with satellite channels
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Air conditioning
Desk
Electrical adapters
Free local calls
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Phone
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Pool access available from 10:00 AM to 8:00 PM.
Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We absolutely loved this hotel! The room was very clean, the bed and sheets were comfortable and smelled fresh, the pool was a great option, and the staff was very friendly. It was nice to have a refrigerator in the room, robes, and toothbrush! We will be back here for sure! Thank you for a great stay!
Nate
Stayed 1 night in Jul 2025
Verified review
8/10 Good
John
27 Jan 2026
Liked: Cleanliness, staff & service, amenities
Staff very courteous, rooms are quite basic, but clean. Mostly quiet, but could hear people in the hallways a couple of times
My wife and I travel on a budget. We look for location, safety, and cleanliness, and Casa Nova offers all of that at a good price. In addition, the front desk staff are friendly and very helpful. This is our second stay here, and this time we added a few days to our stay. We will stay here again the next time we are in Merida.
Cumple 3B.
Buena ubicación, atención agradable, habitación amplia, limpia.
Quizá podrÃa mejorar el agua caliente (fui en enero), supongo no es un tema crÃtico en otros meses.
Cesar
Stayed 2 nights in Jan 2026
Verified review
8/10 Good
Paulina Galindo
5 Feb 2026
Liked: Amenities
Muy buena atención.
Paulina Galindo
Stayed 3 nights in Jan 2026
Verified review
6/10 Okay
Alfonso
27 Jan 2026
Disliked: Amenities
Personal. Les falta amabilidad.
Tuvimos una noche incómoda porque no tuvimos agua y las soluciones no contemplaban ni reembolso ni mover la reserva a otra habitación u hotel distinto.
Definitivamente NO lo recomiendo
Habitación con cucarachas. Son inseguras, intentaron entrar a nuestro cuarto a la media noche y nadie nos resolvió a pesar que reportamos más de una vez. Toallas en mal estado, manchadas y rotas. Ropa de cama en mal estado y las fotos del hotel están pixeleadas. No es lo que ofertan en su producto.
Anabel
Stayed 5 nights in Nov 2025
Verified review
8/10 Good
MARIA EUGENIA PEREZ
24 Nov 2025
Limpieza. Apropiado para la estancia. Precio y servicio del personal.