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Hotel Los Aluxes

3.5 star property

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Photo gallery for Hotel Los Aluxes

32-inch flat-screen TV with cable channels, TV
Exterior
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Reception
Family Suite

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Calle 60 # 444 x 49, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪11 min walk‬
  • Plaza Grande
    ‪11 min walk‬
  • U.S. Consulate Merida
    ‪2 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(19 reviews)
  • 3 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

8.0 out of 10
Very good
(3 reviews)
  • 43.19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 43 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

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About this property

Hotel Los Aluxes

Family-friendly hotel with free valet parking and a 24-hour front desk
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a complimentary children's club, a business center, and conference space.
Hotel Los Aluxes offers 155 air-conditioned accommodations with complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Los Aluxes. During your stay, you're just a quick walk from Paseo de Montejo. You'll find features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free valet parking
  • Enjoy Mexican cuisine and pool views while dining at Aluxes
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a free kid's club, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Just a 4-minute walk from Paseo de Montejo and 12 minutes by foot from Mérida Cathedral
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available.

Public spaces have free WiFi. An outdoor pool, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Hotel Los Aluxes. Limited free parking is available on a first-come, first-served basis.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
Aluxes - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free valet parking on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 315 for adults and MXN 225 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aluxes

Things to do

  • Ecotours
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Free children's club
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per accommodation, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 315 for adults and MXN 225 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7 AM to 10:30 PM.
  • Up to 2 children 11 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Los Aluxes
Los Aluxes Hotel
Los Aluxes Hotel Merida
Los Aluxes Merida
Hotel Los Aluxes Merida
Hotel Los Aluxes
Hotel Los Aluxes Mérida
Los Aluxes Mérida
Hotel Los Aluxes Hotel
Hotel Los Aluxes Mérida
Hotel Los Aluxes Hotel Mérida

Hotel Los Aluxes Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 246 out of 717 reviews
Rating 8 - Good. 239 out of 717 reviews
Rating 6 - Okay. 135 out of 717 reviews
Rating 4 - Poor. 46 out of 717 reviews
Rating 2 - Terrible. 51 out of 717 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Juan Carlos

Liked: Cleanliness

Not bad for the price

Not the normal extra firendly staff you'll fiend in México. Most of the employees doing the very minimum especially de servers. For the prices is not bad.
Stayed 1 night in Mar 2025

8/10 Good

Rosaura

Travelled with partner
Liked: Cleanliness, staff & service
Nice closed to centro& shopping.
Stayed 1 night in Mar 2025

8/10 Good

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Dulce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Terrible pet friendly policy

terrible pet friendly policy, it seems like the deposit is pre planned to never b returned to the customer, is just a scam, might as well call it a pet fee, not a deposit
Stayed 1 night in Feb 2025

8/10 Good

Javier

Stayed 2 nights in Feb 2025

4/10 Poor

Denise

Travelled with group
Disliked: Amenities, property conditions & facilities
The rooms in this property are in bad shape. Leaking roof in bathroom, loose and missing grout, non working tap in bathroom sink, old rusting fixtures, hot tub was not working ( as part of a junior suite). Hotel went on strike and we were placed in a different hotel, w weren’t notified beforehand. The best part was the staff. Very friendly and did their best to accommodate us.
Stayed 3 nights in Feb 2025

6/10 Okay

Benjamin

Liked: Property conditions & facilities
El día antes de que finalizara mi periodo me dijeron que tenía que abandonar el hotel pues lo hiban a cerrar porque entrarían en huelga los empleados y si no me dejarían enserrado con todo y mi equipaje, luego me dijeron que yo saliera y me iban a reubicar en otro hotel cosa k no hicieron y cuando pregunté por mi equipaje nadie sabía nada fue muy estresante mi experiencia en dicho hotel el personal es muy amable y respetuoso cosa que no es el personal administrativo yo en lo personal no recomiendo este hotel.
Stayed 14 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

The stay was nice, location perfect for exploring the city. The breakfast was ok nothing special (Americana breakfast review only). If you stay there be careful when laying down your head as a cement decorative ridge is perfect to hit the back of your head on. I have an egg on my head from doing that twice. The personnel ere all very kind. Overall nice place to stay.
Stayed 5 nights in Feb 2025

10/10 Excellent

STEFANIE

Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2025

10/10 Excellent

ELIDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is rundown
Stayed 3 nights in Dec 2024

8/10 Good

Faviola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Anamaria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great the service is amazing
Stayed 1 night in Nov 2024

6/10 Okay

roberto m

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Antonio, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine till we were about to check out downstairs that we’ve noticed the comforter we slept on ., had a big dried blood stain
Stayed 1 night in Jul 2024

6/10 Okay

Hector

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel is in the right place of what we were looking for, but it was too noisy at night.
Stayed 1 night in Jul 2024

2/10 Terrible

Albert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is outdated but it has a lot of potential. It is in an excellent location on Calle 60, midway point between there famous attractions to the north like Calle 47, Santa Park with its outdoor mercado, Paseo de Montejo, La Plancha park and the historical district, El Centro, Plaza Grande, Plaza Santa Lucia to the south. Along with many other notable sites like La Negrita bar and Mercado 60. All within walking distance to the hotel.
Stayed 14 nights in May 2024

6/10 Okay

ALEJANDRA

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mas céntrico imposible, al alcance caminando tienes todo, restaurantes, tiendas de ropa, el centro, parques, fast food, tiendas de conveniencia, souvenirs etc. Las áreas comunes están cuidadas y la piscina bonita pero las habitaciones dejan mucho qué desear, las cortinas y las ventanas muy sucias, las partes de metal en baño y regadera muy deterioradas y llenas de sarro, el plafón del baño humedecido y la herrería del baño también oxidada. Las sábanas bien, pero las cobijas sinceramente no olían a limpio y parecían tener manchas grandes.
Stayed 2 nights in Apr 2024

8/10 Good

Mario

Stayed 2 nights in May 2024

8/10 Good

Benjamín

Stayed 10 nights in Apr 2024

2/10 Terrible

Alonso

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in extremely bad shape the cold water faucet was not working in the room. The shower head was rusty only one elevator was operating.
Stayed 1 night in Apr 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 8 nights in Mar 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpfull and friendly. The hotel is in the main street abd surrounded by excellent restaurants
Stayed 3 nights in Mar 2024

8/10 Good

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel sympathique et lit confortable.
Stayed 4 nights in Feb 2024