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Hotel Los Aluxes

3.5 star property

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Photo gallery for Hotel Los Aluxes

Breakfast, lunch, dinner served; Mexican cuisine, pool views
32-inch flat-screen TV with cable channels, TV
Front of property
Reception
Shopping centre

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

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Calle 60 # 444 x 49, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Mérida Cathedral
    ‪10 min walk‬
  • Place, Plaza Grande
    ‪10 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.2 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

7.0 out of 10
Good
(4 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior

Desk, laptop workspace, bed sheets

Suite Superior

  • 30 sq m
  • Sleeps 2

View all photos for Room Standard

Desk, laptop workspace, bed sheets

Room Standard

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior

Desk, laptop workspace, bed sheets

Quadruple Suite Junior

  • 27 sq m
  • Sleeps 4

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About this property

Hotel Los Aluxes

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a complimentary children's club, a business center, and conference space.
Hotel Los Aluxes offers 155 air-conditioned accommodations with complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Los Aluxes. During your stay, you're just a quick walk from Paseo de Montejo. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine and pool views while dining at Aluxes
  • Take a swim in the outdoor pool
  • Services include a free kid's club, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Just a 5-minute walk from Paseo de Montejo and 9 minutes by foot from Mérida Cathedral
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and 8 meeting rooms are available.

Public spaces have free WiFi. An outdoor pool, a complimentary children's club, and tour/ticket assistance are also featured at the business-friendly Hotel Los Aluxes. Limited free parking is available on a first-come, first-served basis.

Aluxes - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited number of on-site self parking spaces per unit

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aluxes

Things to do

  • Ecotours
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Free children's club
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per accommodation, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 10:30 PM.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Los Aluxes
Los Aluxes Hotel
Los Aluxes Hotel Merida
Los Aluxes Merida
Hotel Los Aluxes Merida
Hotel Los Aluxes
Hotel Los Aluxes Mérida
Los Aluxes Mérida
Hotel Los Aluxes Hotel
Hotel Los Aluxes Mérida
Hotel Los Aluxes Hotel Mérida

Hotel Los Aluxes Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 788 reviews
Rating 8 - Good. 254 out of 788 reviews
Rating 6 - Okay. 148 out of 788 reviews
Rating 4 - Poor. 57 out of 788 reviews
Rating 2 - Terrible. 56 out of 788 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, amenities
My photos are not photoshopped like in their ads. Mold everywhere, very unhealthy.
Stayed 4 nights in Dec 2025

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Daily street closures limited the access to Hotel entrance. Making it very inconvenient & difficult to gain access to & from the Hotel. We are so glad we did not rent a vehicle. Daily Uber dropped us off two blocks
Stayed 10 nights in Nov 2025

6/10 Okay

Jose Antonio

Travelled with partner
Liked: Amenities
Staff took 20 minutes to talk to us at the registration. There were two ladies at the reception area looking at the PC. Our bedroom’s bathroom had mold and was not very clean there were hair’s o. The floor. Towels were worn and thorn.
Stayed 3 nights in Nov 2025

10/10 Excellent

Claudia, Stratford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have no words to describe the service and cleanliness of Los Aluxes. After having a nightmare at another hotel, (which by the way I lost a ton of money but will report it for giving misleading information) I was able to quickly book Hotel Los Aluxes and within a fe minutes and a call to the hotel they welcome us and made us feel at home! THANK YOU TO ALL THE STAFF AT HOTEL LOS ALUXES!!!
Stayed 7 nights in Oct 2025

10/10 Excellent

Izayda Leonor Viera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Muy buen hotel
Stayed 5 nights in Aug 2025

4/10 Poor

vanesss

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lost they Quality
Stayed 1 night in Aug 2025

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Floor not clean, bathrooms doesn't work, showers terrible, jacuzzi doesn't work and dirty. Administration didn't resolve for a better room. They gave me similar. Service in the restaurant Excellent. Excellent actitud . The Hotel its actually Diferent.
Stayed 4 nights in Jul 2025

6/10 Okay

Guadalupe, Covina

Travelled with family
Liked: Staff & service
.
Stayed 10 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean. Quiet and very friendly
Stayed 10 nights in Jun 2025

10/10 Excellent

fernando m

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
was clean
Stayed 2 nights in Jul 2025

10/10 Excellent

ana bertha

Stayed 5 nights in Jun 2025

4/10 Poor

Zazil

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst hotels in Merida, building with no maintenance, no hot water. I need to ask for some basics like soap & toilet paper! The only good thing about the hotel is the swimming pool and its location. It used to be one of the best hotels in Merida 18 years ago but not anymore.
Stayed 3 nights in Jun 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located for our stay in Merida.
Stayed 2 nights in May 2025

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience. The area was clean! Only problem I had was no internet in my room.
Stayed 2 nights in May 2025

6/10 Okay

Max, Santiago

Stayed 1 night in May 2025

10/10 Excellent

Jose Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación en Mérida

Hotel con Excelente ubicación, con estacionamiento, restaurante y servicios. Desayuno incluido con huevo al gusto, frijoles, fruta, jugos y café. La alberca muy agradable. Habitaciones muy limpias y con buen mantenimiento. La regadera necesita mantenimiento ya que el agua no sale uniforme y termina mojándose el piso del baño.
Stayed 7 nights in Apr 2025

10/10 Excellent

Estefania

Stayed 4 nights in Apr 2025

2/10 Terrible

Thaddaeus

Stayed 1 night in Mar 2025

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pasamos unas vacaciones maravillosas
Stayed 3 nights in Mar 2025

6/10 Okay

KEY

The buffet that is included is eggs, toast, refried beans, and chips. Don't think it'sorw than that ! Staff was not pleasant, my room changed 3 times and when I told here the whole floor of the bathroom was leaking she did not believe me so I took her to the room and had to show her. I won't back
Stayed 3 nights in Mar 2025

6/10 Okay

Pedro

Travelled with family, Travelled with partner
Disliked: Staff & service
Our stay was not that good, every time we went to get our breakfast we were ask again and again about our room . The service for breakfast terrible had to wait to get service. Made it so hard on us since we had a tour and wanted to take advantage of the breakfast.
Stayed 1 night in Mar 2025

4/10 Poor

Juan Carlos

Liked: Cleanliness

Not bad for the price

Not the normal extra firendly staff you'll fiend in México. Most of the employees doing the very minimum especially de servers. For the prices is not bad.
Stayed 1 night in Mar 2025

8/10 Good

Rosaura

Travelled with partner
Liked: Cleanliness, staff & service
Nice closed to centro& shopping.
Stayed 1 night in Mar 2025

8/10 Good

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Dulce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Terrible pet friendly policy

terrible pet friendly policy, it seems like the deposit is pre planned to never b returned to the customer, is just a scam, might as well call it a pet fee, not a deposit
Stayed 1 night in Feb 2025