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Hotel Mucuy

3.0 star property

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Photo gallery for Hotel Mucuy

Terrace/patio
Front of property
Family Room
Triple Room
Standard Room | Bathroom

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
481 C. 57 Centro, Mérida, Yuc., 97000
  • Place, Parque Santa Lucía
    ‪3 min walk‬
  • Place, Mérida Cathedral
    ‪3 min walk‬
  • Place, Plaza Grande
    ‪5 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Free WiFi

Double Room Single Use

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Free WiFi

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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Terrace/patio
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  • Free WiFi
  • Air conditioning
  • 24/7 front desk
3.6 out of 5, Good, 105 reviews
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About this property

Hotel Mucuy

Hotel with a coffee shop, 9-minute walk to Paseo de Montejo
Along with a coffee shop/cafe, this smoke-free hotel has a 24-hour front desk and free WiFi in public areas. Housekeeping is available on request.
Hotel Mucuy offers 19 accommodations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.
Our customers tell us they can't get enough of the helpful staff at Hotel Mucuy. During your stay, you're just a quick walk from Paseo de Montejo. Features include free WiFi in public areas and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • 9 minutes by foot from Paseo de Montejo and a 4-minute drive from U.S. Consulate General Mérida
  • Pets welcome for a fee
There's a coffee shop/cafe on site. Public spaces have free WiFi.

This 3-star Mérida hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.

Property is also known as

Hotel Mucuy Hotel
Hotel Mucuy Mérida
Hotel Mucuy Hotel Mérida

Hotel Mucuy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 109 reviews
Rating 8 - Good. 31 out of 109 reviews
Rating 6 - Okay. 18 out of 109 reviews
Rating 4 - Poor. 10 out of 109 reviews
Rating 2 - Terrible. 8 out of 109 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Hrvoje

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Mucuy has good lcoation, property is close to the city center, parking is just near by hotel. I wish parking lcoation has been communicated with us before we arrived to the hotel, as it was hussle to find right parking. They should send google location to us about where is parking. Although it say parking is available they didn't say we need to pay additionaly to park our car (120 pessos) Second, room was quite OK, we booked triple room, 2 bed mattraces were OK, but thirtd was aged, old and not comfortable. And thirdly, shower pressure was extremely low, water was barely going, so it was impossible to take a proper shower. AC worked OK in the room, so that's a plus. We didn't use pool so I no comment on that. And we skipped breakfast, so I cannot comment on that, too. For budget travels this might be OK place fora night, but for a longer stay you will be irritated you cannot take normal shower, consider outside is very humid and hot and you need to take shower moment you enter the room. Also water didn't wanna to go in shower cabin, drain was very bad.
Stayed 1 night in Aug 2025

8/10 Good

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Dianne Allyza

Liked: Staff & service
Stayed 3 nights in May 2025

6/10 Okay

Carole

2 star hotel

It is 2 star hotel. Not much English spoken. Had to ask for change of towel twice during my 5 day stay. Warning: pets allowed in this hotel. Had a dog barking late into the night and then early morning for 2 days! You get what you pay for!
Stayed 5 nights in Jan 2025

2/10 Terrible

carlos, East Wenatchee

Stayed 2 nights in Oct 2024

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The price point and location are about all I can recommend. It wasn’t very clean, they wouldn’t let me borrow a broom to clean the cockroach from my room and there was no hot water in the shower. I suppose I got what I paid for but I’m not even sure about that. I wouldn’t recommend unless you had no other options in your budget.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó. No lo recomiendo ni regresaría. Me quedé 5 noches. Hice check in por la noche, y la habitación que me correspondía estaba sucia. Me asignaron una nueva habitación, pero ésta no estaba mejor: Había telarañas en prácticamente todas las esquinas, piso y techo. No hay agua caliente en la regadera. No hay un solo gancho para colgar toallas en el baño. No hay separación para el área de la regadera, por lo que el wc termina empapado al bañarse. El colchón de la cama no es cómodo, se hunde. Las almohadas súper planas. Por las noches encendían como un motor que se encendía y apagaba, casi imposible de ignorar. El personal en general fue amable, pero no compensa la baja calidad del hotel.
Stayed 5 nights in Oct 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

4/10 Poor

Ranpreet

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Staff at night does not speak English
Stayed 1 night in Sep 2024

8/10 Good

Constance

Stayed 2 nights in Jul 2024

10/10 Excellent

Peter J.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is not a matter of “dislike” per se. This is an old, old facility that is being upgraded “ mañana”. For that reason, I could only give the facility two stars. However, there are other aspects to consider. STAFF:10 HVAC:10 DAILEY MAID SERVICE: 10 ONSITE SECURITY:10 BREAKFAST: 9 FACILITY CLEANLINESS: 8 ROOM CLEANLINESS: 8 PROXIMITY TO NUMEROUS RESTAURANT AND VENUES: 10 NEIGHBORHOOD WALKABILITY: 8 Merida, like much of Mexico has narrow, uneven sidewalks that are crumbling. Be careful where you step! I paid for LOCATION & WALKABILITY. Everything else was a bonus! I stayed for 21 days (mid May-Mid June the average daytime temp never dropped below 100F) and for the most part everything was good. Everyday, a staff member asked if I wanted room service if I was still in the room when they came through. Otherwise, they cleaned the room changed the sheets and towels. They have a good breakfast. If I opted to go across the street, I could eat breakfast a Chilakilz. I would stay there again. Muy bien!!
Stayed 21 nights in May 2024

10/10 Excellent

Ana Karen

Stayed 3 nights in Jan 2024

10/10 Excellent

Adrianus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.friendly staff. Nothing fancy,but what do you want for the price. You are right in town.
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
The toilet stopped flushing, no one came to fix. Only two plugs in the room, one wouldn’t hold a plug so I had to charge electronics in the bathroom. Drapes wouldn’t close, no privacy. No maid service.

8/10 Good

Geovani Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien fue una experiencia agradable y volvería a ir. En general por el precio estuvo bien!
Stayed 3 nights in Aug 2025

8/10 Good

Manuel Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La descripción es engañosa, decía que incluía desayuno y el personal de ahí decía que no era cierto. Pero el lugar es muy tranquilo y limpio, solo deben mejorar la descripción en la agencia de reservaciones.
Stayed 1 night in Aug 2025

2/10 Terrible

Alberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de las habitaciones es terrible. Había cucarachas en la habitación y pulgas en la cama. No hacen a diario la limpieza. Solo iba a dormir pero ni las sábanas cambiaban.
Stayed 3 nights in Aug 2025

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Que limpiarán mejor la habitación, que las instalaciones..estuvieran en buenas condiciones, parece más motel que htl
Stayed 1 night in Jul 2025

10/10 Excellent

Gabriela

Stayed 1 night in Jun 2025

10/10 Excellent

Atilano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me la pase muy nie
Stayed 2 nights in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Súper bien
Stayed 1 night in May 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico
Stayed 2 nights in Apr 2025

4/10 Poor

GABRIELA

Disliked: Property conditions & facilities
No tenía toallas disponibles en la habitación
Stayed 1 night in Apr 2025