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Hotel Palacio Maya

4.0 star property

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Photo gallery for Hotel Palacio Maya

Exterior
Daily buffet breakfast for a fee
Free toiletries, hair dryer, towels, soap
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Paseo 60
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(35 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

9.4 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 23 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 22 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • 54 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Palacio Maya

This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Palacio Maya. During your stay, you're just a quick walk from Paseo de Montejo. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine at BALAM, a buffet restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center
Hotel Palacio Maya offers its guests a children's pool, an indoor pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Self parking is free.

This Art Deco Mérida hotel is smoke free.

The hotel hosts a free manager's reception daily.
BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 300 for adults and MXN 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 200 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 91 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant place to stay
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for us parking was really handy and safe
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Glenys

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly hotel
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff friendly and helpful
Stayed 1 night in Feb 2026
Verified

8/10 Good

Terry

Liked: Cleanliness
Disliked: Amenities
Clean room and efficient staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Will

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and spacious rooms in a great location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Luna

Liked: Cleanliness, amenities, property conditions & facilities
This place was absolutely beautiful. The property was magical and centrally located. The housekeeper paid great attention to detail and all the staff in general was very helpful and attentive. We can't wait to come back.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing, rooms are very large and clean.
Stayed 1 night in Dec 2025
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities
Clean, beautiful property. Fabulous breakfast buffet
Stayed 2 nights in Dec 2025
Verified

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gabino

Liked: Cleanliness, amenities, property conditions & facilities
I enjoy so much the hotel.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Confort and parking
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities
The staff was very helpful. The buffet is great. The rooms need to be updated
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

arturo

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and clean will visit again
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities
The room was very clean and everything functioned well. Staff wee pleasant and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Everything is great, as usual, at this hotel.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Drace

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Eneyra

Good place,
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

LUIS FERNANDO

Liked: Cleanliness, amenities
It was good
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

samuel alexi

Liked: Cleanliness, amenities, property conditions & facilities
Tod bien
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Stayed 1 night in Jan 2025