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Hotel Palacio Maya

4.0 star property

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Photo gallery for Hotel Palacio Maya

Exterior
Exterior
Exterior
Daily buffet breakfast (MXN 300 per person)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Paseo 60
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 23 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 22 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • 54 sq m
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • 38 sq m
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • 50 sq m
  • Sleeps 4

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • 83 sq m
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down duvets, minibar

Suite Presidential

  • 70 sq m
  • Sleeps 2

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Palacio Maya

This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Palacio Maya. During your stay, you're just a quick walk from Paseo de Montejo. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine at BALAM, a buffet restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center
Hotel Palacio Maya offers its guests a children's pool, an indoor pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Self parking is free.

This Art Deco Mérida hotel is smoke free.

The hotel hosts a free manager's reception daily.
BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 300 for adults and MXN 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 200 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing, rooms are very large and clean.
Stayed 1 night in Dec 2025

8/10 Good

Roger

Liked: Cleanliness
Stayed 11 nights in Dec 2025

6/10 Okay

Frederic

Liked: Cleanliness
La chambre était propre, mais prendre une suite est inutile. Il n'y a qu'un comptoir et un petit frigo qui s'éteint dès qu'on quitte la chambre. Il faut laisser la carte-clé ( et aucune autre carte ne fonctionne, nous avons essayé) de la chambre dans un receptacle afin que l'électricité de la chambre fonctionne. Il n'y a pas de micro-onde. Nous avons demandé au service de nous prêter des bols et des ustensiles, ils ont refusé. Donc, il n'est pratiquement pas possible de manger dans la chambre. Nous sommes arrivés à l'heure du check in et la chambre n'était pas prête. Le déjeuner est assez cher, mais c'est un gros buffet de nourriture mexicaine.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gabino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy so much the hotel.
Stayed 7 nights in Nov 2025

8/10 Good

Omar

Travelled with family, Travelled with group
Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Rene, Edison

Stayed 5 nights in Nov 2025

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Everything is great, as usual, at this hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

arturo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and clean will visit again
Stayed 2 nights in Nov 2025

10/10 Excellent

Jonathan Donald

Liked: Cleanliness, property conditions & facilities
Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.
Stayed 6 nights in Oct 2025

10/10 Excellent

Francis, Leesburg

Stayed 3 nights in Oct 2025

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and spacious rooms in a great location.
Stayed 1 night in Nov 2025

6/10 Okay

Rangel

Liked: Cleanliness, staff & service, amenities
No hot water Ni signal in tv My first night couldn't connect to internet My last day water on the floor from refrigerator. But the staff was amazing
Stayed 1 night in Oct 2025

10/10 Excellent

Eneyra, Mapleton

Good place,
Stayed 3 nights in Oct 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
Stayed 2 nights in Oct 2025

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
All was well, with the exception of the breakfast. Also, it was very humid and we couldn’t leave the AC running as the key to lock the room control the power/AC.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mario Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Its a very nice girl with a friendly and helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

alex, Vancouver

Business traveller
Liked: Staff & service
Close to early Bar
Stayed 1 night in Oct 2025

8/10 Good

alex, Vancouver

Stayed 1 night in Oct 2025

10/10 Excellent

Hayne

Stayed 2 nights in Oct 2025

6/10 Okay

Eva

Tus pictures look different than the hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Eva

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Pictures don’t look like the hotel
Stayed 1 night in Oct 2025