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Hotel Santa Lucía

2.5 star property

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Photo gallery for Hotel Santa Lucía

Property entrance
Garden
Reception
Interior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
508 Calle 55, Centro, Mérida, YUC, 97000
  • Place, Mérida Cathedral
    ‪7 min walk‬
  • Place, Plaza Grande
    ‪7 min walk‬
  • Place, Paseo de Montejo
    ‪10 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room

Free WiFi, bed sheets

Standard Double Room

7.6 out of 10
Good
(27 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.4 out of 10
Very good
(24 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

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About this property

Hotel Santa Lucía

This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden.
Hotel Santa Lucía offers 20 air-conditioned accommodations with ceiling fans. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hotel Santa Lucía. During your stay, you're just a quick walk from Paseo de Montejo. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance
  • 9 minutes by foot from Paseo de Montejo and a 3-minute drive from Yucatan International Convention Center
As a guest of Hotel Santa Lucía, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This Mérida hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 180 for adults and MXN 180 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 180 for adults and MXN 180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Santa Lucía Hotel
Hotel Santa Lucía Mérida
Hotel Santa Lucía Hotel Mérida

Hotel Santa Lucía Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 452 reviews
Rating 8 - Good. 140 out of 452 reviews
Rating 6 - Okay. 59 out of 452 reviews
Rating 4 - Poor. 23 out of 452 reviews
Rating 2 - Terrible. 20 out of 452 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good budget hotel in a great location. The room was clean and comfortable. Front desk staff were pleasant and very helpful with our enquiries.
Stayed 4 nights in Jan 2026

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, excellent staff. A/C very efficient. Would have liked a refrigerator in room.
Stayed 4 nights in Jan 2026

10/10 Excellent

Melissa, Trenton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Decent room.
Stayed 1 night in Jan 2026

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2026

8/10 Good

Mark

Stayed 2 nights in Jan 2026

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Miguel

Stayed 2 nights in Jan 2026

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was courteous, location is close to everything and anything. There are several shops, restaurants, and hangouts nearby. You wan walk and feel safe in this area. I would definitely recommend Hotel Santa Lucia! There is no breakfast, so please correct that on the description of your hotel.
Stayed 4 nights in Jan 2026

8/10 Good

Ruben

.
Stayed 2 nights in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
location
Stayed 1 night in Jan 2026

10/10 Excellent

marisol

Stayed 2 nights in Dec 2025

8/10 Good

Diana

Liked: Cleanliness
Stayed 3 nights in Dec 2025

8/10 Good

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great front desk staff.
Stayed 2 nights in Dec 2025

8/10 Good

Maureen

Stayed 1 night in Dec 2025

8/10 Good

Manuel

Yes clean Shower not so good
Stayed 1 night in Dec 2025

4/10 Poor

Omar

Stayed 3 nights in Dec 2025

10/10 Excellent

Diana

Stayed 1 night in Dec 2025

4/10 Poor

Joel

Travelled with partner
Disliked: Amenities, property conditions & facilities
room outdated needs renovation would not return
Stayed 2 nights in Nov 2025

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like this hotel because of its location, but my stay was honestly a big disappointment. From the moment I arrived, things felt off. 1st night felt like they gave me the worst room possible, and then switched me to one where the toilet wouldn’t flush, who does that? The room itself did not match the photos at all. It felt outdated, not well maintained, and definitely not worth the price. The bed was uncomfortable, and the noise from the hallway made it almost impossible to sleep. Cleanliness was also questionable. I’ve traveled a lot through México, and Mérida usually has great options, but this was honestly one of my most disappointing hotel experiences. I wouldn’t stay here again, and I wouldn’t recommend it to others.
Stayed 1 night in Nov 2025

4/10 Poor

TOM

Stayed 1 night in Nov 2025

8/10 Good

Jean-Yves

Stayed 5 nights in Nov 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Parking is an issue here according to several people and that encouraged me to avoid car rental. Had I read the reviews about this hotel earlier, I would've looked for other options as it was very disappointing, 1st night they gave us the worst room next to a warehouse/service room and you can hear noise throughout the night which was very uncomfortable, then they switched our room to one where the toilet wouldn’t flush which was even worse, and then they finally gave us a half decent room, but overall this is not a good hotel, I wasn't expecting a 5-star experience but this is not even 3, I would say 2 stars.
Stayed 3 nights in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, property conditions & facilities
Room very clean, great location, check in people able to speak English
Stayed 1 night in Nov 2025

6/10 Okay

JAVIER F

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and rooms are decent/comfortable enough. Self parking is a pain. Lot is located 4 walk.. if you pay for breakfast is at another hotel. But u would stay there again.
Stayed 2 nights in Nov 2025