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La Citadelle Hotel Metz - MGallery Collection

4.0 star property

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Photo gallery for La Citadelle Hotel Metz - MGallery Collection

Exterior
Exterior
Restaurant
Junior Suite, 1 King Bed (Palace View) | View from property
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
5 Avenue Ney, Metz, Moselle, 57000
  • Place, Arsenal de Metz
    ‪2 min walk‬
  • Place, Place de la Republique
    ‪3 min walk‬
  • Place, Metz Cathedral
    ‪12 min walk‬
  • Airport, Metz (ETZ-Metz - Nancy - Lorraine)
    ‪29 min drive‬

Room options

View all photos for Deluxe Twin Room, 1 Double or 2 Single Beds

Deluxe Twin Room, 1 Double or 2 Single Beds

Deluxe Twin Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(17 reviews)
  • Park view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 1 Double or 2 Single Beds

Superior Twin Room, 1 Double or 2 Single Beds

Superior Twin Room, 1 Double or 2 Single Beds

9.6 out of 10
Exceptional
(24 reviews)
  • Park view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (Palace View)

Junior Suite, 1 King Bed (Palace View) | View from property

Junior Suite, 1 King Bed (Palace View)

  • Park view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Novotel Metz Centre
Metz-Centre – Ancienne Ville
  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
3.9 out of 5, Good, 992 reviews
The price is €92
includes taxes & fees
25 May - 26 May
Novotel Metz Centre

About this property

La Citadelle Hotel Metz - MGallery Collection

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
La Citadelle Hotel Metz - MGallery Collection offers 68 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at La Citadelle Hotel Metz - MGallery Collection. During your stay, you're just a quick walk from Arsenal de Metz. Free WiFi in public areas, a restaurant, and a bar are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • 12 minutes by foot from Metz Cathedral and a 2-minute drive from Porte des Allemands
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the family-friendly La Citadelle Hotel Metz - MGallery Collection. Parking is available for a fee.

This 4-star Metz hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
La Réserve - Onsite restaurant. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 18 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Réserve

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Library
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1569
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must provide a valid photo identity card.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.86 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 18.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

La Citadelle Hotel Metz - MGallery Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 487 out of 726 reviews
Rating 8 - Good. 168 out of 726 reviews
Rating 6 - Okay. 50 out of 726 reviews
Rating 4 - Poor. 13 out of 726 reviews
Rating 2 - Terrible. 8 out of 726 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Youngsup

Stayed 1 night in Feb 2026

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Hôtel très sympa. Personnel accueillant. Le seul problème est la qualité de la literie avec des oreillers premier prix . Dommage
Stayed 2 nights in Jan 2026

6/10 Okay

Alan, Oakland

Travelled with partner
Hotel appears to be attractive, but screwed up a lot of stuff. They apparently didn't account for our reservation and had to search for a room of the right class that was available for 2 days. They didn't follow up on our request for a dinner reservation for the first evening. Desk staff friendly and helpful. Room large enough (as promised), but cheaply and sparsely furnished. View is limited (but nice) because windows are about 5' up, so to see a view, you need to peer over the window sill. No built in lighting fixtures- just a torchiere lamp, with a sliding dimmer. Internet seems okay, except at 7pm, when bandwidth seemed saturated. Thermostat only decorative - front desk adjusted room temp. Plumbing a problem - sink drains very slowly, poor toilet flush, room not cleaned properly. Breakfast buffet had issues - weak coffee, some dirty dishes, cold bacon (and limited amount). Hotel restaurant was excellent for dinner - perhaps the best meal I've had in France so far on this trip. Location reasonably good. Got (limited) parking out front. Overall, building is nice enough and location is good enough, but there are obviously management issues.
Stayed 2 nights in Dec 2025

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, breakfast, shower, bedroom, everything. And a great staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel and will be back :-)
Stayed 1 night in Dec 2025

10/10 Excellent

Cem

Stayed 2 nights in Dec 2025

6/10 Okay

Mark Richard

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was dirty and smelled very bad
Stayed 1 night in Dec 2025

10/10 Excellent

Rui

Stayed 1 night in Dec 2025

8/10 Good

Allaoua

Business traveller
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Nov 2025

10/10 Excellent

Josh

Stayed 1 night in Nov 2025

10/10 Excellent

Migena

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was wonderful, strongly recommended!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Great room. Staff very nice and friendly. Restaurant has great food. The hotel is walking distance from old town and a lot of restaurants.
Stayed 1 night in Oct 2025

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel comfortable et très bien placé. Pratique pour les chiens avec le parc en bas. Sur hôtel.com c’est noté parking sur place mais bon au final oui parking sur place non couvert et non surveillé à 18 euros jour et 20 euros pour le chien… un peu cher je trouve. Accueil et service très correct mais bon on paie pour.
Stayed 1 night in Oct 2025

10/10 Excellent

Patrick

Business traveller
Stayed 1 night in Oct 2025

10/10 Excellent

Michael Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for an overnight drop in en route. Rooms were large and airy, parking straight outside, park across the road for the dog and great service.
Stayed 1 night in Aug 2025

10/10 Excellent

tryg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jeffrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern renovation of a beautiful old building.
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Jakob Trier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have a very nice hotel and we have only two issues - 1) The constant Muzak with English/amerikan popular music ( why not French?) And 2) we missed a wider selection of the lovely French cheese at the breakfast buffet.
Stayed 2 nights in Sep 2025

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely hotel. Modern and well designed interior , high quality tasteful furnishings and decor. Very comfortable room with bright, very spacious bathroom. Our room was in the annex across the street from the main building and was a bit dark due to just one very small window but overall design with skylight and mirrors helped . Our room was not ready until an hour After check in time but management provided a complimentary glass of wine and beer in their lovely courtyard, which was appreciated. We really liked this hotel .
Stayed 1 night in Sep 2025

10/10 Excellent

Linnea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting location near historic sites, park and shops. Responsive staff was very helpful. Nicely appointed room.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stopover when driving through area

Good central location easy to walk to main attractions in old town. Thankfully had Google Maps for finding way into hotel as would have been much harder without that. Staff all very pleasant. We didn't eat in hotel on both nights stay as was fully booked on arrival. (We chose not to pre-book until we saw menu and location) Restaurant looked a bit lacking in atmosphere as seemed more of a business hotel. Bar area hard to define and not a particularly pleasant seating arrangement. However some of that due to the need to preserve the original architecture which is impressive. Rooms and bathrooms very pleasant and good lots of space and facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Duane

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location near train station, old city center. Very walkable. Accommodations are top notch with all comfort amenities in a beautiful park environment.
Stayed 1 night in Aug 2025

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the hospitality

Stayed 1 night in Aug 2025