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DoubleTree by Hilton Hotel Mexico City Santa Fe

3.5 star property

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Photo gallery for DoubleTree by Hilton Hotel Mexico City Santa Fe

Property entrance
Terrace/patio
Restaurant
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Calle 3 No. 55 Col. Lomas de Santa Fe, Mexico City, 01219
  • Place, Samara Shops
    ‪5 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪7 min walk‬
  • Place, Santa Fe Center Mall
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪51 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Living area

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(24 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (2 DOUBLE BEDS)

Room, Non Smoking (2 DOUBLE BEDS)

Room, Non Smoking (2 DOUBLE BEDS)

9.0 out of 10
Wonderful
(43 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living area

Premium Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Terrace

Premium Suite, 1 King Bed, Non Smoking, Terrace | Living area

Premium Suite, 1 King Bed, Non Smoking, Terrace

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (mob/hearing acc w/ roll-in shower)

Room, Accessible, Non Smoking (mob/hearing acc w/ roll-in shower)

Room, Accessible, Non Smoking (mob/hearing acc w/ roll-in shower)

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Accessible Two Double Beds Room with Roll In Shower

Bathroom

Accessible Two Double Beds Room with Roll In Shower

  • Sleeps 2

King Suite

  • Sleeps 3

1 King Bed 2 Room Premium Suite-Prem Wifi

  • Sleeps 2

View all photos for Two Double Beds Room

Minibar, in-room safe, desk, blackout curtains

Two Double Beds Room

  • Sleeps 4

View all photos for 1 King Bed-Wifi Available

Minibar, in-room safe, desk, blackout curtains

1 King Bed-Wifi Available

  • Sleeps 2

View all photos for Junior King Suite

Minibar, in-room safe, desk, blackout curtains

Junior King Suite

  • Sleeps 3

View all photos for Premium King Bed Suite with Terrace

Minibar, in-room safe, desk, blackout curtains

Premium King Bed Suite with Terrace

  • Sleeps 4

Similar properties

Terrace/patio
Hilton Garden Inn Mexico City Santa Fe
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,001 reviews
The price is €85
includes taxes & fees
3 Apr - 4 Apr
Hilton Garden Inn Mexico City Santa Fe

About this property

DoubleTree by Hilton Hotel Mexico City Santa Fe

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a conference center are onsite.
DoubleTree by Hilton Hotel Mexico City Santa Fe offers 172 accommodations with minibars and laptop-compatible safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, facials, and body wraps. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Mexico City Santa Fe. During your stay, you'll be connected to the convention center, and just a quick walk from Samara Shops. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, body treatments, or hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Samara Shops and Expo Santa Fe Mexico
  • Cats and dogs welcome for a fee
DoubleTree by Hilton Hotel Mexico City Santa Fe offers its guests a full-service spa, an indoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 15 meeting rooms. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel Mexico City Santa Fe. Parking is available for a fee.

This 3.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
DoubleTree by Hilton Hotel Mexico City Santa Fe has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (MXN 125 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 360 for adults and MXN 260 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: MXN 1100 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 360 for adults and MXN 260 for children
  • Valet parking fee: MXN 125 per day
  • Pet fee: MXN 1100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Inn Santa Fe
DoubleTree Hilton Hotel Mexico City Santa Fe
Fiesta Americana Santa Fe Hotel Mexico City
Fiesta Inn Santa Fe Hotel Mexico City
DoubleTree Hilton Mexico City Santa Fe
DoubleTree by Hilton Hotel Mexico City Santa Fe Hotel
DoubleTree by Hilton Hotel Mexico City Santa Fe Mexico City

DoubleTree by Hilton Hotel Mexico City Santa Fe Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 975 reviews
Rating 8 - Good. 228 out of 975 reviews
Rating 6 - Okay. 84 out of 975 reviews
Rating 4 - Poor. 42 out of 975 reviews
Rating 2 - Terrible. 68 out of 975 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Karel Ricica, San Jose

Stayed 5 nights in Nov 2025

10/10 Excellent

Alejandro, Miami

Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Dec 2025

10/10 Excellent

Ladislao

Stayed 4 nights in Nov 2025

10/10 Excellent

Cristina

Stayed 2 nights in Nov 2025

2/10 Terrible

Viviana

No había elevador, no había refrigerador para el cuarto. Lo mejor fue la señorita del Staff que limpió nuestro cuarto todos los días super amable.
Stayed 4 nights in Nov 2025

2/10 Terrible

Maria, Miami

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Only one elevator was working, sometimes the other was not working as well. The staff didn’t make anything to compensate even when the hotel was at full capacity.
Stayed 4 nights in Nov 2025

10/10 Excellent

Meir

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Nov 2025

6/10 Okay

Ana Maria

Business traveller
Disliked: Amenities
Just one elevator working, service is very slow in the restaurant, housekeeping forgot to leave towels, showers are awful. Staff very attentive
Stayed 5 nights in Nov 2025

8/10 Good

Curtis, Cedartown

Liked: Staff & service
Breakfast was ok. Only one working elevator. Cable not great.
Stayed 6 nights in Oct 2025

10/10 Excellent

Meir

Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Nov 2025

8/10 Good

Kevin Paul, Portland

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. No fridge - just a space in a cupboard for a fridge ;-) made me smile. I reported that the room had no hot water (e.g. to shower) and the hotel fixed the problem within a few hours. I appreciate that. The food was good. Air conditioning only cooled the room - no heat. This was a little disappointing, but the pool was warm enough to enjoy for half an hour. Overall, fair value for money. Location was good.
Nice pool. Clean, could be warmer, but not bad.
Stayed 1 night in Nov 2025

10/10 Excellent

Lilian

Stayed 3 nights in Oct 2025

10/10 Excellent

Carlos

Stayed 2 nights in Oct 2025

6/10 Okay

Martin

Business traveller, Travelled with partner
Disliked: Staff & service
Es una pena la calidad del servicio
Stayed 1 night in Oct 2025

8/10 Good

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Cristian

Stayed 1 night in Sep 2025

10/10 Excellent

Bhushan

Stayed 1 night in Sep 2025

2/10 Terrible

Juan Francisco

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended

For a Hilton chain, the service, cleanliness and general attention are terrible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Esteban

Stayed 3 nights in Sep 2025

10/10 Excellent

Esaul

Stayed 2 nights in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Detalles

Dos pequeños inconvenientes no servía la cafetera de la habitación y al check in no estaba lista la habitación
Stayed 1 night in Aug 2025

10/10 Excellent

Jesús Felipe

Stayed 2 nights in Aug 2025

10/10 Excellent

Edilberto

Stayed 2 nights in Aug 2025

2/10 Terrible

Jose

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Car damage and unacceptable behavior

Terrible experience. I left my car in the Hotel Valet Parking that they had only to figure out until the next morning that they had crashed my rental car. Needed to call the insurances, lost all my vacations day and without any notification until the next day. That is totally unacceptable. I submitted a formal letter/email to the hotel and until today I havent received any direct answer from the Hotel Managament - only from the bell boys. That is not acceptable for any hotel carrying the Hilton brand.
Stayed 2 nights in Jul 2025