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Emporio Reforma

3.5 star property

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Photo gallery for Emporio Reforma

Front of property
Property amenity
Property amenity
Lobby sitting area
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Mexico City
  • Place, Paseo de la Reforma
    ‪1 min walk‬
  • Place, Senate of the Republic
    ‪1 min walk‬
  • Place, Monument to the Revolution
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(30 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Super Saver)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed (Super Saver)

8.2 out of 10
Very good
(52 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 King Bed

Standard (Standard Room Double Beds)

Junior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard (Standard Room Double Beds)

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(32 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Reforma

Hotel with a restaurant, steps from Senate of the Republic
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking.
Emporio Reforma offers 145 air-conditioned accommodations with DVD players and laptop-compatible safes. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of Emporio Reforma's great location. During your stay, you're just a quick walk from Paseo de la Reforma. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy Mexican cuisine while dining at Condimento
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Senate of the Republic and 6 minutes by foot from Museo de Cera
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

WiFi and wired Internet are free in public spaces. A 24-hour fitness center, a library, and multilingual staff are also featured at the business-friendly Emporio Reforma. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
Condimento - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Galeria del Cafe - Onsite coffee shop.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 150 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MXN 320 for adults and MXN 160 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Condimento
  • Galeria del Cafe

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1900
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property’s fitness facility currently permits up to 2 guests at a time by reservation only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Reforma

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 320 for adults and MXN 160 for children
  • Airport shuttle fee: MXN 700 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (up to 11 years old)
  • Valet parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Emporio Reforma offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Emporio Reforma
Emporio Reforma Hotel
Emporio Reforma Hotel Mexico City
Emporio Reforma Mexico City
Emporio Hotel

Emporio Reforma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1006 reviews
Rating 8 - Good. 221 out of 1006 reviews
Rating 6 - Okay. 81 out of 1006 reviews
Rating 4 - Poor. 29 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Fernanda Sanchez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming from the beginning even offering options of transportation and tours. Location was convenient to explore historical landmarks like the Chapultepec Castle (about 30 min walk); Angel de la Independencia, Zocalo, Bellas Artes. Also close to public transportation. The room was a little smaller than we thought but still convenient and clean
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying there and will return again. Such a cute hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

Felipe de Jesus Salgado

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent Hotel
Stayed 1 night in Sep 2025

8/10 Good

Linda, BELLEVUE

Liked: Cleanliness, staff & service, property conditions & facilities
food at the restaurant is amazing and very conveniently located small rooms but they give you all necessities
Stayed 5 nights in Aug 2025

4/10 Poor

Venkatesh, Houston

Room was very small - not comfortable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Diana

Stayed 1 night in Aug 2025

10/10 Excellent

Ingrid

Stayed 4 nights in Aug 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Is good for a few days or a short visit.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yalmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Property..very clean
Stayed 1 night in Aug 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All personal was so great
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emporio Hotel Reforma, Mexico City

We are repeat guests at Emporio Hotel on Reforma in Mexico City. We love the service, food and location with amazing city views. Emporio Hotel is awesome!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Raul, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muy bien
Stayed 2 nights in Aug 2025

10/10 Excellent

SOCORRO, EL PASO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Might consider their next time is just because of

Did you give us the smallest room possible there was a intrusion of a structure so it was like a shoebox. The restaurant was terrible they had about or seven waitstaff but nobody is paying attention to us and we have to wait. Food is okay
Stayed 3 nights in Aug 2025

2/10 Terrible

inna

Business traveller
Disliked: Staff & service
We had the worst experience ever im this hotel. We strongly advise to avoid staying in this hotel. We believe this hotel manipulats with reviews. FACTS: Horrible restaurant, the airconditioner cooled the temperature to 10 0C does not matter the termostate temperature, the front desk offered the complemtary breakfast but then said they have not, they were abusive and desrespective, the staff and the general manager lied about everything, were condescending, the front desk lady names Artek was especially deceiving, the general manager Sr Sanchez did not come to worl as expected and only continied covering his staff. We checked out of the hotel just after ine night, they refused to retuen the money either....horrible bad faith hotel....aviid this hotel in order to avoud unneccessary problems.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed and staff was amazing!
Stayed 4 nights in Jul 2025

10/10 Excellent

Paula

Stayed 1 night in Jul 2025

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Maria Margarita Ortiz de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Emporio Hotel it is fine, but the double bed room is really tiny. Literally, when you get out of bed you are already in the restroom, the closet is super small and you can’t hung a dress because there’s not room for. I was expecting a queen bed but they don’t have queen beds, just double beds or king, but to switch for a king bed was more expensive. The lobby and the facade are beautiful but the rest of the hotel is old and dark. The staff is very friendly and the treat the guests very well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Paula

Stayed 1 night in Jul 2025

8/10 Good

Guadalupe, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too small. I’ve stayed at this hotel before and room was small/confortable
Stayed 9 nights in Jun 2025

10/10 Excellent

Alejo

Stayed 2 nights in Jun 2025

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre me atienden súper bien
Stayed 4 nights in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom sat beside a wall, couldn't sit down properly, and the sink was clogged.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025