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Hilton Mexico City Santa Fe

4.5 star property

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Photo gallery for Hilton Mexico City Santa Fe

Outdoor pool, pool loungers
Creator video - submitted by TRAVELFLY
Exterior
Terrace/patio
Daily to-go breakfast (MXN 415 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Antonio Dovali Jaime No. 70, Mexico City, 1219
  • Place, Samara Shops
    ‪1 min walk‬
  • Place, Tecnologico de Monterrey - Santa Fe
    ‪12 min walk‬
  • Place, Parque La Mexicana
    ‪17 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪51 min drive‬

Room options

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.6 out of 10
Exceptional
(37 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King bed)

50-inch LED TV with cable channels, TV, iPod dock

Suite, 1 Bedroom (1 King bed)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite

Minibar, in-room safe, desk, laptop workspace

Junior King Suite

  • Sleeps 3

View all photos for One Bedroom King Suite

Living area

One Bedroom King Suite

  • Sleeps 4

View all photos for Two Double Room

Minibar, in-room safe, desk, laptop workspace

Two Double Room

  • Sleeps 4

View all photos for King Room

Minibar, in-room safe, desk, laptop workspace

King Room

  • Sleeps 2

View all photos for Accessible King Room

Minibar, in-room safe, desk, laptop workspace

Accessible King Room

  • Sleeps 2

View all photos for Executive Floor King Room

Minibar, in-room safe, desk, laptop workspace

Executive Floor King Room

  • Sleeps 2

View all photos for Executive Floor Two Double Room

Minibar, in-room safe, desk, laptop workspace

Executive Floor Two Double Room

  • Sleeps 4

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About this property

Hilton Mexico City Santa Fe

Luxury Mexico City hotel connected to a shopping center, steps from Samara Shops
An outdoor pool, a restaurant, and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Hilton Mexico City Santa Fe offers 260 air-conditioned accommodations with minibars and safes. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. 50-inch LED televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Mexico City Santa Fe. During your stay, you'll be connected to a shopping center, and just a quick walk from Samara Shops. Features include free WiFi in public areas, plus 3 bars and an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy international cuisine and garden views while dining at Madera
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Steps from Samara Shops and a 2-minute drive from Parque La Mexicana
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Mexico City Santa Fe offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7363 square feet (684 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hilton Mexico City Santa Fe. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.
Madera - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: MXN 415 for adults and MXN 208 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Madera

Things to do

  • Gym
  • Outdoor pool
  • Shopping centre
  • Stereo
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,363 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2014
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 900 per pet, per stay (maximum MXN 900 per stay), plus a deposit of MXN 2000 per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately MXN 415 for adults and MXN 208 for children
  • Fee for in-room wireless internet: MXN 0 per stay (rates may vary)
  • Airport shuttle fee: MXN 2100 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: MXN 150 per day
  • Pet deposit: MXN 2000 per day
  • Pet fee: MXN 900 per pet, per stay (maximum MXN 900 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Hilton Mexico City Santa Fe offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Santa Fe Mexico City
Hilton Santa Fe Mexico City
Hilton Mexico City Santa Fe Hotel
Hilton Mexico City Santa Fe
Hilton Mexico City Santa Fe Hotel
Hilton Mexico City Santa Fe Mexico City
Hilton Mexico City Santa Fe Hotel Mexico City

Hilton Mexico City Santa Fe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1000 reviews
Rating 8 - Good. 151 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sergio, Chihuahua

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Claudia Del

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! The staff was great, very helpful, inviting... the hotel was clean and had everything you needed at your fingers. Showers were very spacious and gorgeous. GREAT STAY!
Stayed 3 nights in Oct 2025

10/10 Excellent

Guillermo

Stayed 2 nights in Nov 2025

10/10 Excellent

C

Stayed 1 night in Oct 2025

10/10 Excellent

Patricio, San José del Cabo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025

10/10 Excellent

Kaitlyn May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing to deal with, and even sent us complimentary champagne, and chocolate covered strawberries as we were celebrating our Honeymoon. The executive lounge staff were always so accommodating, and the room was very spacious and super clean. We have nothing but positive things to say about this hotel, and their staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Carlos Alexis

Stayed 1 night in Sep 2025

10/10 Excellent

J. Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,onsite restaurants..pool.
Stayed 4 nights in Sep 2025

8/10 Good

Becky Annette Hernández

Stayed 2 nights in Sep 2025

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms...good customer service
Stayed 4 nights in Sep 2025

4/10 Poor

Sarah Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room temperature was 78 degrees. Toilet did not flush properly. There was a cockroach in the bed.
Stayed 2 nights in Sep 2025

8/10 Good

Shetal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good.
Stayed 5 nights in Aug 2025

2/10 Terrible

shawn c

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Did not have cold water too cold air not working please refund me thanks
Stayed 2 nights in Sep 2025

6/10 Okay

Emilio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No amanities in the room basic No había bata ni pantuflas no había gorra de baño ni nada muy básico para ser un Hilton y la tarifa
Stayed 1 night in Sep 2025

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean, excellent customer service, 24 hour room service, overall excellent.
Stayed 4 nights in Aug 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Amenities, property conditions & facilities
Hotel and service amazing plus has access to a beautiful mall with a lot of restaurants
Stayed 2 nights in Aug 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Refugio, valley center

Stayed 2 nights in Aug 2025

10/10 Excellent

Israel

Stayed 1 night in Aug 2025

10/10 Excellent

Delia

Liked: Cleanliness
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Alejandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 3 nights in Aug 2025

4/10 Poor

Evelyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Leidismary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention the employees gave was great. The mall has everything you need. especially the supermarket they have. Anything you need from the room just call and they will deliver. Great atmosphere and ambiance. Me encanto este hotel y su servicio los empleados son super amables.muy buena atencion para mi proxima visita a este pais volvere a este hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

IOANNIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay... They have a "thing" with the parking that they need to fix... It can take some minutes to drive in and out... Other than that it is perfect
Stayed 6 nights in Jun 2025