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Hotel Novotel Mexico City Santa Fe

4.0 star property

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Photo gallery for Hotel Novotel Mexico City Santa Fe

A staircase with a wooden handrail and black balusters, leading to a landing with a modern light fixture.
A modern indoor dining area with wooden furniture, a round table, and potted plants.
A pool area with lounge chairs, umbrellas, and a decorative flamingo float.
A row of striped lounge chairs under a green umbrella, with potted plants and a beige wall in the background.
A modern hotel entrance with a central water feature and a large metal sculpture.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Antonio Dovali Jaime 75, Col. Centro De Cuidad, Mexico City, CDMX, 1210
  • Place, Samara Shops
    ‪3 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪10 min walk‬
  • Place, Santa Fe Center Mall
    ‪19 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪56 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a small round table, a sofa, and a painting on the wall.

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 2 Double Beds

A hotel room with two beds, a painting on the wall, and a wooden headboard.

Executive Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Double Beds

A bathroom with a towel rack holding two towels, a hair dryer, and a towel bag labeled 'hair dryer' on a wooden shelf.

Superior Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a green sofa, a small table with a laptop, and a chair.

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Novotel Mexico City Santa Fe

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hotel Novotel Mexico City Santa Fe offers 148 accommodations with espresso makers and safes. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Novotel Mexico City Santa Fe, you're just a quick walk from Samara Shops. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at 365
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Samara Shops and 12 minutes by foot from Expo Santa Fe Mexico
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Novotel Mexico City Santa Fe offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

2 meeting rooms and coworking spaces are available. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at Hotel Novotel Mexico City Santa Fe. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 11:00 AM.
365 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Valet parking on site (MXN 140 per day)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 340 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 365

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Coworking space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 596.30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 per person
  • Valet parking fee: MXN 140 per day
  • Pet fee: MXN 596.30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Hotel Mexico Santa Fe
Novotel Mexico Santa Fe
Mexico City Novotel
Novotel Mexico City
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Novotel Mexico City Santa Fe
Hotel Novotel Mexico City Santa Fe Hotel
Hotel Novotel Mexico City Santa Fe Mexico City
Hotel Novotel Mexico City Santa Fe Hotel Mexico City

Hotel Novotel Mexico City Santa Fe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1019 reviews
Rating 8 - Good. 308 out of 1019 reviews
Rating 6 - Okay. 95 out of 1019 reviews
Rating 4 - Poor. 41 out of 1019 reviews
Rating 2 - Terrible. 28 out of 1019 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Blanca Irasema

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Staff is the best!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Laura Gerardina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente!!!!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Alejandro E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Anabell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and easy to access.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Santa Fe if you have pets.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Very comfortable and well-located hotel in Santa Fe, ideal for business or short stays. The rooms are spacious, clean, and modern, and the staff is friendly and professional. Breakfast has good variety, and the overall atmosphere feels relaxed and efficient. Great option if you want convenience, safety, and easy access to offices, restaurants, and shopping in the area.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the rooms very confortable.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Yes excellent service
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is very modern and elegant
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Persis

Awesome staff
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms are excellent. Great service from friendly staff!
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an affordable price & quality.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Suzanne C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction, but location to our family and restaurants was what we needed. Place is just ok.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room clean. Friendly staff. I paid for included breakfast but check in is after 3p and our flight on day of departure was prior to breakfast being devoted. There were plenty of restaurants and food vendors just across the street. I'll stay there again but without booking breakfast buffet.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities
Pillows are too short and high and Ppool was under renos but otherwise a decent place for a work trip.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business meetings in Santa Fe
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Francisco Javier Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I’ve been to other Novotel’s and this one top the list. Love ittttt
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Livier

Liked: Cleanliness, staff & service, property conditions & facilities
Love being steps to our convention place.
Stayed 2 nights in Jun 2024