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Hyatt Regency Mexico City Insurgentes - WTC

4.0 star property

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Photo gallery for Hyatt Regency Mexico City Insurgentes - WTC

Daily buffet breakfast (USD 18 per person)
Lobby
Meeting facility
Shower, rainfall showerhead, hair dryer, bathrobes
City view from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast available
  • Pet-friendly
  • Bar
  • Room service
  • Gym

Explore the area

View in a map
AV. INSURGENTES SUR 724, Mexico City, CDMX, 3100
  • Place, World Trade Center Mexico City
    ‪7 min walk‬
  • Place, Paseo de la Reforma
    ‪11 min drive‬
  • Place, Zócalo
    ‪14 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Shower)

Exterior

Standard Room, 1 King Bed, Accessible (Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Exterior

Club Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Daily buffet breakfast (USD 18 per person)

Club Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Exterior

Junior Suite

  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, minibar

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, City View

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Terrace, City View

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace, City View

1 bedroom, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Terrace, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Regency)

Exterior

Suite (Regency)

  • 51 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Regency Mexico City Insurgentes - WTC

Hotel with bars, steps from Poliforum Siqueiros
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hyatt Regency Mexico City Insurgentes - WTC offers 201 shared accommodations with air conditioning, minibars, and safes. Pillowtop beds feature down comforters. 65-inch Smart televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hyatt Regency Mexico City Insurgentes - WTC. During your stay, you're just a quick walk from World Trade Center Mexico City. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Steps from Poliforum Siqueiros and 6 minutes by foot from World Trade Center Mexico City
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 4625 square feet (430 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Regency Mexico City Insurgentes - WTC. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to noon.
Hyatt Regency Mexico City Insurgentes - WTC has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (USD 15 per night)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (4,625 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Printer
  • Safe
  • Shared accommodation
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 66 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Airport shuttle fee: USD 200 per person (roundtrip)
  • Airport shuttle fee per child: USD 170 (roundtrip)
  • Covered valet parking fee: USD 15 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Mexico City Insurgentes
Hyatt Regency Mexico City Insurgentes WTC
Hyatt Regency Mexico City Insurgentes - WTC Hotel
Hyatt Regency Mexico City Insurgentes - WTC Mexico City
Hyatt Regency Mexico City Insurgentes - WTC Hotel Mexico City

Reviews

Hyatt Regency Mexico City Insurgentes - WTC Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 241 out of 342 reviews
Rating 8 - Good. 47 out of 342 reviews
Rating 6 - Okay. 17 out of 342 reviews
Rating 4 - Poor. 18 out of 342 reviews
Rating 2 - Terrible. 19 out of 342 reviews

Reviews

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently equiped!
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos, DANIA BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

Marie

Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great service, nice rooms. Gym is OK. Several dining options around. Although it is very well located in the city, the area is not that walkable.
Stayed 2 nights in Jun 2025

2/10 Terrible

Herica, Dacula

Travelled with family
Disliked: Amenities, property conditions & facilities
We recently stayed at this hotel, and unfortunately, our experience was not very positive regarding safety and management. During our stay, a glass door broke, which resulted in my child getting injured—he cut his foot and hand. This was very concerning, as I feel this situation could have been prevented and it is not safe for other guests, especially children. When I reported the incident, the manager’s response was very disappointing. He only agreed to move us to another room after I requested it, but there was no apology or any effort to properly address what had happened. I wasn’t looking for any free compensation, but I did expect the situation to be handled with more care and professionalism. I am sharing this review to make other guests aware and to hopefully encourage the hotel to improve safety measures and train staff to handle incidents like this more appropriately in the future.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Enjoyed my stay. The staff, room, overall ambiance was great.
Stayed 4 nights in Jun 2025

2/10 Terrible

Youngtak

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Alejandra

Stayed 3 nights in Jun 2025

10/10 Excellent

Leonardo, Tomball

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The Best hotel to stay for a WTC event
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I been here 4 times and every time has been better
Stayed 1 night in May 2025

10/10 Excellent

osvaldo

Liked: Cleanliness, amenities, property conditions & facilities
Everything is closer
Stayed 5 nights in May 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As expected great hotel

Beautiful hotel, check in process was longer than expected but the quality of the room and amenities was as expected from Hyatt. Great area, safe, quiet and pleasant.
Stayed 2 nights in May 2025

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Claude

Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2025

4/10 Poor

Marie-Soleil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adios Hyatt!

Declining Standards – I Won’t Return I used to stay at the Hyatt Mexico City twice a year for business trips. That’s over now. My recent five-night stay was a disaster: I had to switch rooms three times due to hygiene issues, broken fixtures, and lack of water pressure. On the first night, the bed had hair and torn sheets. No one responded via WhatsApp or phone — I had to call room service just to get clean bedding. In another room, the showerhead came off mid-shower. In the third, there was barely any water pressure. I also used the laundry service — my clothes went missing for two days, and staff couldn’t track them down until the morning I checked out. Throughout the stay, the staff was distant and unhelpful. At checkout, the attitude was downright rude. This level of service is unacceptable for a hotel in this category. I won’t be coming back.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Furuta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No me gustó su servicio e instalación.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Aire acondicionado no funcionó de forma adecuada
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used an ADA room and it was exceptional. Every detail was covered for my wheelchair needs- from the height of the bed to the roll in shower and large space. Will definitely be coming back here.
Stayed 1 night in Apr 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Armando, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT AMBIENCE AMAZING SERVICE
Stayed 7 nights in Apr 2025

8/10 Good

Tarek

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Miguel, Santo Domingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel near the WTC.
Stayed 4 nights in Apr 2025