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Krystal Grand Suites Insurgentes

Property class: 4
VIP Access

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Photo gallery for Krystal Grand Suites Insurgentes

Down duvets, in-room safe, individually furnished, desk
Down duvets, in-room safe, individually furnished, desk
Reception
Property entrance
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

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Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Place, Avenida Insurgentes
    ‪1 min walk‬
  • Place, Centro Comercial Plaza Inn
    ‪1 min walk‬
  • Place, Pabellon Altavista
    ‪5 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Suite Single

Executive Suite Single

Executive Suite Single

9.2 out of 10
Wonderful
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

Down duvets, in-room safe, individually furnished, desk

Executive Suite Double

9.2 out of 10
Wonderful
(69 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Down duvets, in-room safe, individually furnished, desk

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

Down duvets, in-room safe, individually furnished, desk

VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Down duvets, in-room safe, individually furnished, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Grand Suites Insurgentes

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and coffee/tea in a common area. Housekeeping is available on request.
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Krystal Grand Suites Insurgentes. During your stay, you're just a quick walk from Avenida Insurgentes. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Manacar Tower and a few minutes from Frida Kahlo Museum
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center, 3 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 70 square feet (7 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Grand Suites Insurgentes. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Krystal Grand Suites Insurgentes has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 299 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 70 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Grab bar in shower (80 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Hand-held showerhead
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 299 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Krystal Grand Suites Insurgentes offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1074 out of 1499 reviews
Rating 8 - Good. 242 out of 1499 reviews
Rating 6 - Okay. 95 out of 1499 reviews
Rating 4 - Poor. 45 out of 1499 reviews
Rating 2 - Terrible. 43 out of 1499 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

Eduardo

.
Stayed 1 night in Nov 2025

10/10 Excellent

Eduardo

Stayed 1 night in Nov 2025

6/10 Okay

Leslie, Shoreline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located and safe. The are a lot of walkable options. The room upgrade was the same room, but it allowed us to be on 14th floor which was nice because the advertising as soundproof rooms is incorrect. You can hear everything from traffic to people slamming their doors in the hall to voices in the next room. The kitchenette was a nice feature and why we chose this hotel, aside from the soundproof rooms advertisement, but they do not supply dish soap, sponge, and kitchen towel. They give you 2 complimentary pods for coffee, but then you have to buy more. Because you can't wash your own dishes, you are limited to actually using the kitchen. There is only one frying pan as well. The in room service was expensive - we arrived late and thought we could take advantage of the VIP 20% discount. They didn't include the discount. We had ordered two plates of churros that tasted like chicken wings. They said they would credit us, but instead of giving us a full credit for a breakfast we ordered, they only discounted us 35%. I had asked the front desk about it and the 20% discount before ordering breakfast otherwise they would not refund the money. It was credit only. It was pretty disappointing and poor business practice. The staff is really nice and professional overall. The rooms are clean and comfortable. If you want to stay here, just know that it's pretty loud and don't order room service. We won't be staying here again after this experience, to be honest.
Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and location is great
Stayed 4 nights in Dec 2025

6/10 Okay

Arno

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms are fine, not the best TV setup but that is due to the layouts of the rooms. The hotel food options are limited, not great. Internet is terrible so for business this is a struggle The staff is friendly and the place is very clean Location is goo
Stayed 7 nights in Jan 2026

10/10 Excellent

John

The staff was great. Very accommodating to what we need. They also speak English which is nice when you get lost in translation.
Stayed 14 nights in Dec 2025

6/10 Okay

ANDRES

Stayed 6 nights in Dec 2025

10/10 Excellent

Edgar

Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

*
Stayed 1 night in Jan 2026

8/10 Good

Manuel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The bathroom was clean but the smell of the drain gives a completely different message
Stayed 3 nights in Jan 2026

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable room, friendly staff, excellent Starbucks coffee in lobby!
Stayed 1 night in Jan 2026

10/10 Excellent

Flavia

Stayed 1 night in Jan 2026

10/10 Excellent

Corina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great
Stayed 6 nights in Oct 2025

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, excellent location
Stayed 1 night in Dec 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 4 nights in Dec 2025

8/10 Good

amelia

Liked: Cleanliness, staff & service, property conditions & facilities
How to operate heat thermostat not in Emglish
Stayed 5 nights in Dec 2025

10/10 Excellent

David, Austin

Stayed 1 night in Dec 2025

10/10 Excellent

Tito, Folsom

Stayed 1 night in Dec 2025

10/10 Excellent

Marco

Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good choice!!
Stayed 1 night in Dec 2025

10/10 Excellent

Everardo Adolfo

Stayed 2 nights in Dec 2025

10/10 Excellent

Luis

Stayed 1 night in Dec 2025

2/10 Terrible

Everardo Adolfo

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The site condition was not working well this morning ran out of water . Could not take a shower . They did so far not give us any token of credit
Stayed 1 night in Dec 2025

10/10 Excellent

Tania

Stayed 1 night in Dec 2025