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Novotel Mexico City Toreo

4.0 star property
VIP Access

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Photo gallery for Novotel Mexico City Toreo

A spacious restaurant with high ceilings, exposed ductwork, and a variety of seating arrangements including tables and booths.
Superior Room, 1 King Bed
A modern hotel room with a sofa, a small table with cups, a TV, and a large window with a city view.
A modern hotel room with a large bed, a desk with a laptop, a TV, and a view of a cityscape.
A modern interior with a wooden reception desk, a sofa with cushions, a swing, and a cityscape mural.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500
  • Place, Toreo Parque Central
    ‪2 min drive‬
  • Place, Los Remedios National Park
    ‪3 min drive‬
  • Place, Bicentennial Park
    ‪5 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel Mexico City Toreo

3 restaurants, valet parking, and a business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and a 24-hour front desk. Housekeeping is available on request.
Novotel Mexico City Toreo offers 168 air-conditioned accommodations with minibars and safes. 50-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Naucalpan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Novotel Mexico City Toreo , you'll be within walking distance of Toreo Parque Central. Free WiFi in public areas, 3 restaurants, and a business center are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Toreo Parque Central and a few minutes from Centro Citibanamex Convention Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site. Public spaces have free WiFi. Business amenities include a business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Novotel Mexico City Toreo also features tour/ticket assistance, concierge services, and a front-desk safe. For a fee, parking is available.

This 4-star Naucalpan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Novotel Mexico City Toreo has 3 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 150 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 370 per person
  • 3 restaurants

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1160 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 370 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Covered valet parking fee: MXN 150 per night (in/out privileges)
  • Pet fee: MXN 1160 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Novotel Mexico City Toreo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Novotel Mexico City Toreo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 665 reviews
Rating 8 - Good. 112 out of 665 reviews
Rating 6 - Okay. 33 out of 665 reviews
Rating 4 - Poor. 15 out of 665 reviews
Rating 2 - Terrible. 37 out of 665 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was very nice and modern, the staff were amazing, the room was super nice clean and very spacious !!!
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Eoin

Liked: Cleanliness, staff & service, amenities
Room was nice and well cleaned. Restaurant was very good, the breakfast was amazing
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Novotel for a 3 day business trip, main reason was location (close to Banamex Expo Center). Room was good, didnt like the fact that my room didnt have a good.view and was kind of dark. Basic amenities, great breakfast and good service.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yo Han

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very good staff, great amenities.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

SURESH KUMAR

Liked: Cleanliness, staff & service, amenities
Very clean and nice room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Camille

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Aranzazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Miguel

Great we loved it
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfortable, food good elaborated
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Aranzazu

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 5 nights in Dec 2023
Verified

8/10 Good

Ichin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shopping nearby
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Brigitte

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Big, clean, spacious rooms.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is ok
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, luxury amenities and comfortable rooms
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Felipe

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No TV signal for 3 straight days… just unbelievable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

juliana

Liked: Cleanliness, amenities, property conditions & facilities
New, clean and services are great! Restaurant is Great The staff is amazingly helpful Transport and additional tours Are the Best - Sandy made hour stay feel safe and very confortable
Stayed 4 nights in May 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and the rooms were very clean; daily housekeeping. It was a great knowing I would be coming to a clean room at the end of the day.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

mauricio

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Nov 2025