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Orchid House Mexico City

4.5 star property
VIP Access

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Photo gallery for Orchid House Mexico City

Hallway
Standard Room, 1 Queen Bed
Staircase
Terrace/patio
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Air conditioning
  • Housekeeping
  • Room service
  • Parking available

Explore the area

View in a map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Place, Paseo de la Reforma
    ‪8 min walk‬
  • Place, Chapultepec Park
    ‪19 min walk‬
  • Place, Angel of Independence Monument
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(17 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Orchid House Mexico City

Adults-only hotel with free breakfast and a rooftop terrace
Along with a restaurant, this hotel has a snack bar/deli and a rooftop terrace. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, spa services, and concierge services.
Orchid House Mexico City offers 17 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
Orchid House Mexico City's walkable location gets high marks from our customers. During your stay, you're just a quick walk from Avenida Presidente Masaryk. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Italian cuisine while dining at Aura
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the area's walkability and the helpful staff
  • 13 minutes by foot from Paseo de la Reforma and a 2-minute drive from Chapultepec Park
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Orchid House Mexico City. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Mexico City hotel.

Guests are served free continental breakfast daily from 7:30 AM to noon.
Aura - This restaurant specializes in Italian cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Aura

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self parking fee: USD 7.15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Orchid House Mexico City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Orchid House Mexico City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 290 out of 397 reviews
Rating 8 - Good. 71 out of 397 reviews
Rating 6 - Okay. 20 out of 397 reviews
Rating 4 - Poor. 9 out of 397 reviews
Rating 2 - Terrible. 7 out of 397 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria del Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una buena experiencia

Todo muy bien ! Bien ubicado y buen servicio
Stayed 3 nights in Jul 2025

10/10 Excellent

LUIS M

Stayed 4 nights in Jul 2025

10/10 Excellent

Kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and we felt very safe in the surrounding area. The property was beautiful and the rooms were perfect.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and property. Would definitely stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernanda

Stayed 2 nights in Jun 2025

10/10 Excellent

Eduardo

Stayed 3 nights in May 2025

10/10 Excellent

David Scott, Deer Park

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended. I would recommend this hotel to anyone coming to Mexico City.
Stayed 3 nights in May 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Alfonso, Any city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was an old house that was been converted. It had that flavor of Spanish country.
Stayed 6 nights in May 2025

10/10 Excellent

LINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

10/10 Excellent

Sophie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great typical location in a very nice, fancy and quiet area
Stayed 3 nights in May 2025

10/10 Excellent

patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful Hotel! I would highly recommend it. Rooms were clean and pretty and the beds were comfy
Stayed 5 nights in May 2025

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff!
Stayed 2 nights in May 2025

10/10 Excellent

Francely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and truly made the stay much more enjoyable!
Stayed 3 nights in May 2025

2/10 Terrible

Arantxa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air did not work at all. We had to change rooms at 11:00 pm because they kept saying the air would start working, never did. The showers in both rooms where full of hairs that were not cleaned from the last stay. Over all, terrible experience.
Stayed 2 nights in May 2025

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet. Excellent location. Staff was extremely friendly and professional.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was great and the staff is VERY accommodating. The only thing I would recommend to the hotel is that our room #14 had the bathroom mirror oddly high. Also, it would be nice for guests to have the option to control water pressure in the shower. Don’t miss the restaurant here either. It’s lovely!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel. Great room and bathroom. Love all the plants and orchids of course
Stayed 7 nights in Apr 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property, the staff except For two staff members
Stayed 1 night in Apr 2025

10/10 Excellent

pharra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous experience! The food was amazing and a beautiful setting. Front desk personnel extremely helpful. The room was charming and the entire place continually had the aroma of flowers. I would highly recommend if you are looking for a boutique experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAA
Stayed 1 night in Mar 2025

10/10 Excellent

Lucy Leigh

Stayed 3 nights in Mar 2025