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Pandora House

3.0 star property

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Photo gallery for Pandora House

A modern living room with a leather sofa, wooden coffee table, and a blue chair. There is a kitchen area in the background with wooden cabinets and a dining table.
A modern kitchen with wooden cabinetry, a marble countertop, and a built-in microwave.
A modern room with a large window, a small kitchen area, and a dining table with chairs.
A balcony with a metal railing overlooking a garden and a bed with a wooden headboard.
A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Restaurant
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View in a map
35 Nápoles Juárez, Mexico City, CDMX, 06600
  • Place, Reforma 222
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Angel of Independence Monument
    ‪14 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

A compact hotel room with a bed, bedside table, and a small kitchenette.

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A modern hotel room with a large bed, wooden flooring, a dining area, and a view of greenery outside.

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Apartment

A balcony with a metal railing overlooking a cityscape, a bed with a wooden nightstand, and a wall-mounted lamp.

Superior Apartment

  • 115 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds
  • Free Wi-Fi

View all photos for Studio

A compact hotel room with a bed, bedside table, and a small kitchenette.

Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Studio Deluxe King

A modern hotel room with a wooden floor, a bed, a desk, a chair, a kitchen area with a microwave and a coffee maker, and a large window with a view of trees.

Studio Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Apartment

A balcony with a view of a cityscape, including tall buildings and greenery.

Presidential Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed
  • Free Wi-Fi

View all photos for PH1

A bedroom with a large bed, bedside lamps, a wooden floor, a round table, and a chair.

PH1

  • 110 sq m
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds
  • Free Wi-Fi

View all photos for PH2

A bedroom with a large window, a bed with white bedding, and a yellow headboard.

PH2

  • 115 sq m
  • Sleeps 8
  • 4 King Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

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About this property

Pandora House

Along with a restaurant, this smoke-free apartment building has a bar/lounge and a 24-hour front desk. WiFi in public areas is free. Other amenities include express check-out. Each apartment features free WiFi, a Smart TV, and a kitchenette with a microwave. Guests can appreciate conveniences like an electric kettle and free tea bags/instant coffee, and other amenities include room service and a rainfall shower. The bathroom is shared.
Pandora House offers 43 accommodations with safes and complimentary bottled water. Accommodations at this 3-star apartment have kitchenettes with microwaves. Guests have access to shared bathrooms. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Mexico City apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. Smart televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

During your stay at Pandora House, you're just a quick walk from Paseo de la Reforma. Features include free WiFi in public areas, plus a restaurant and a bar. This comfortable apartment building has 43 apartments. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a Smart TV, and a microwave
  • Free WiFi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include an elevator
  • Within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Pandora House also features room service (during limited hours), express check-out, and an elevator.

This 3-star Mexico City apartment is smoke free.

Pandora House has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Electric kettle
  • Microwave
  • Mini-fridge
  • Paper towels
  • Tea bags/instant coffee
  • Toaster

Dining

  • A bar/lounge
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch Smart TV

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (94 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Iron/ironing board
  • Safe

Location highlights

  • In a shopping district
  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 43 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Return the keys

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Pandora Reforma by VH Apartment
Pandora Reforma by VH Mexico City
Pandora Luxury Suites Reforma by VH
Pandora Reforma by VH Apartment Mexico City

Pandora House Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 43 reviews
Rating 8 - Good. 10 out of 43 reviews
Rating 6 - Okay. 7 out of 43 reviews
Rating 4 - Poor. 1 out of 43 reviews
Rating 2 - Terrible. 7 out of 43 reviews

8.0/10

Cleanliness

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Djibril

Liked: Cleanliness, check-in, communication, listing accuracy
Staff are nice
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Humberto

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice rooms, perfect location, food stands right outside over all amazing!!!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, check-in, communication, listing accuracy
Great hotel in an amazing part of the city. Very well priced for what you get. Amazing restaurants/ bars on the bottom floor and rooftop. Expensive food - but the quality was good.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Gonzalo

Liked: Cleanliness, check-in, communication, listing accuracy
Nestled in the heart of Mexico City, Pandora House is a vibrant gem that promises an unforgettable experience. Its Art Deco design exudes elegance, while the breathtaking rooftop offers a stunning view of the cityscape. The property boasts two exquisite restaurants, each offering a culinary delight. The friendly and knowledgeable staff ensures that every guest feels welcome and well-cared for. Beyond the hotel, Pandora House is surrounded by a plethora of attractions, including charming coffee shops, delectable restaurants, convenient public transport options, and an array of activities to explore and discover.
Stayed 4 nights in Apr 2026
Verified review

4/10 Poor

Ana

Liked: Communication
Disliked: Cleanliness, check-in
The room was not ready to enter when we arrived, even being after the check in time. Stuff was very helpful, acting fast and giving us alternative physical key, as the digital system they have was not ready. We did not try bar or restaurant.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Jim

Disliked: Amenities
The rooftop bar was closed both nights unfortunately.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Cynthia

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They never sent me check in information and I had to stay elsewhere
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Mehdi

Liked: Cleanliness
Disliked: Amenities
only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Lincoln

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, "It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Alfonso

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Andrea Margarita Barraza

Liked: Cleanliness, check-in, communication, listing accuracy
La asistencia fue bastante amable y eficiente, no tuve ningún problema en mi estadía, solo me hubiera gustado que eñ la habitación hubiera un ventilador, ya que en esa semana hizo algo de calor y no cuentan con ningún tipo de clima.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Alberto

Liked: Cleanliness, communication
Habitación limpia, zona con mucho movimiento, proceso check in lento
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, check-in, communication, listing accuracy
El bar tenía buena elección
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, property conditions & facilities, communication
El hotel está precioso y aunque tenía mis dudas por comentarios que leí de personas que se quejaban porque no te tenían sus habitaciones o porque no había comunicación; no fue mi casa, me atendieron luego luego y todo fluyó de maravilla. El único detalle es que hay unos puestos de comida abajo y hacen mucho ruido. Así que sugiero solicitar las habitaciones de adentro las que no tiene balcón. Fuera de eso la locación es excelente y el parquímetro barato
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Las fotos no hacen justicia a lo que es en realidad. El edificio todavía está en obras, y hasta en 2 ocasiones me abrieron la puerta estando yo dentro sin siquiera tocar a la puerta ni disculparse
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo perfecto
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Juan Luis

Disliked: Room comfort

Terrible

Terrible, en recepción me comentaron que mi reserva nunca llegó incluso cuando ya estaba pagada, no pudieron resolver y tuve que buscar otro alojamiento. Nunca contestaron teléfonos y mensajes, tuve que ir directamente.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Mercedes Estefanía

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Esta bonitos los departamentos, solo que si es muy difícil tener comunicación con alguien de la propiedad antes de la llegada, otro punto no tan bueno es que como se encuentra con remodelación y es una zona algo concurrida hay mucho ruido, pero al final todo salió muy bien y pude disfrutar mi estancia.
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Alex

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
Definitivamente la propiedad que te otorgan al llegar no se compara en nada a las fotos que te anuncian aquí Son habitaciones demasiado reducidas y el baño tiene mal olor y por lo mismo al ser pequeñas toda la habitación se inunda con ese olor Sinceramente no vale la pena el precio
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

BOHYEON

Liked: Cleanliness, communication
방음이 안 됨
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Mariano

Liked: Cleanliness, property conditions & facilities, communication
Brutal! Está increíble solo mejoraría la iluminación de la habitaciones para poder trabajar ahí.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
El lugar está agradable y está equipado, sin embargo, aún está en remodelación algunos detallles. Buena ubicación.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Gonzalo

Liked: Cleanliness, amenities, property conditions & facilities
Es Buena opción, la cama es cómoda, sale agua caliebte siempre, la habitación es amplia, pero la comunicación con la propiedas es bastante tardada, se tardan en contestar y El internet es lento
Stayed 4 nights in Jan 2024
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness

Muy bonito, detalles que pueden mejorar

El departamento esta muy bonito, todo es nuevo y en buen estado. La ubicación también esta súper. El único detalle es que se escucha mucho ruido del exterior, y no cuenta con aire acondicionado por lo que al abrir la ventana el ruido es más molesto. El personal muy amable también.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Cameron

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 9 nights in Mar 2026