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The Paragon Hotel Mexico City Santa Fe By Accor

4.5 star property

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Photo gallery for The Paragon Hotel Mexico City Santa Fe By Accor

Down duvets, minibar, in-room safe, desk
Lobby
Restaurant
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Juan Salvador Agraz 97, Ave Real, Santa Fe, Mexico City, 05348
  • Place, Santa Fe Center Mall
    ‪7 min walk‬
  • Place, Parque La Mexicana
    ‪7 min walk‬
  • Place, Centro Medico ABC Santa Fe
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪55 min drive‬

Room options

View all photos for Executive Studio Suite, 1 King Bed, Balcony

Executive Studio Suite, 1 King Bed, Balcony

Executive Studio Suite, 1 King Bed, Balcony

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (High Floor)

Down duvets, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (High Floor)

Down duvets, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (High Floor)

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Executive Room, 1 King Bed

Premier Executive Room, 1 King Bed

Premier Executive Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Executive Room, 2 Queen Beds

Premier Executive Room, 2 Queen Beds

Premier Executive Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Paragon Hotel Mexico City Santa Fe By Accor

Luxury hotel with a restaurant, 7-minute walk to Santa Fe Center Mall
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, valet parking, and dry cleaning.
The Paragon Hotel Mexico City Santa Fe By Accor offers 117 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, and complimentary toiletries.

This Mexico City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.
The Paragon Hotel Mexico City Santa Fe By Accor's great location gets high marks from our customers. During your stay, you're just a quick walk from Santa Fe Center Mall. Free WiFi in public areas, a restaurant, and a 24-hour gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Santa Fe Center Mall and Parque La Mexicana
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces. The luxury The Paragon Hotel Mexico City Santa Fe By Accor also features a 24-hour fitness center, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

This 4.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
The Paragon Hotel Mexico City Santa Fe By Accor has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 7.22 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 19.16 for adults and USD 9.72 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 27 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 33.33 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.16 for adults and USD 9.72 for children
  • Covered valet parking fee: USD 7.22 per night (in/out privileges)
  • Pet fee: USD 33.33 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Paragon Hotel Mexico City Santa Fe By Accor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 750 out of 1005 reviews
Rating 8 - Good. 151 out of 1005 reviews
Rating 6 - Okay. 57 out of 1005 reviews
Rating 4 - Poor. 36 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alejandro, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff tries extra hard to make your experience comfortable and memorable.
Stayed 3 nights in Oct 2025

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lilia

Stayed 1 night in Sep 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Business friendly and convenient hotel
Stayed 6 nights in Sep 2025

10/10 Excellent

Karent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my to go hotel we love it!!!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jay

Stayed 1 night in Sep 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is almost perfect. The only inconvenience I found was the nearby highway noise. Although my room was in the 35th floor, the noise of the vehicles passing through was a bit annoying.
Stayed 1 night in Sep 2025

10/10 Excellent

Raymundo

Stayed 1 night in Jul 2025

10/10 Excellent

Juncheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Liliana

Stayed 1 night in Jul 2025

8/10 Good

Kevin Paul, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful warm comfortable rooms. Was let down by the food in the restaurant. The pasta is forgettable, as was the breakfast. I think they could do much better. The other hotels in the area have far better food options and quality. This was a surprise for such a fine hotel.
Stayed 1 night in Jul 2025

6/10 Okay

JAIME

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Se esta descuidando el mantenimiento, colchón ya muy deteriorado por uso, faltaba una lampara de buro, increíble que no tengan Smart TV´s
Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro

Stayed 2 nights in Jun 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, prices and great staff. If you need to be in the Santa Fe area of Mexico City for business or pleasure this hotel is perfect.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2025

10/10 Excellent

Roseline

Stayed 2 nights in Jun 2025

8/10 Good

Juan

Stayed 2 nights in May 2025

6/10 Okay

Teresa, College Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not hot water to shower. Disappointing
Stayed 2 nights in May 2025

10/10 Excellent

Fer

Liked: Cleanliness, amenities
Everything was great !
Stayed 1 night in May 2025

10/10 Excellent

Raymundo

Stayed 2 nights in May 2025

10/10 Excellent

RACHELLE, City of industry

Stayed 7 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2025