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Sheraton Mexico City Santa Fe

4.5 star property

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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Calle Guillermo González Camarena # 200, Mexico City, 01210
  • Place, Samara Shops
    ‪3 min walk‬
  • Place, Expo Santa Fe Mexico
    ‪10 min walk‬
  • Place, Santa Fe Center Mall
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪54 min drive‬

Room options

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About this property

Sheraton Mexico City Santa Fe

A restaurant, a fitness center, and a bar/lounge are available at this hotel. Other amenities include a sauna, a conference center, and WiFi in public areas.
Sheraton Mexico City Santa Fe offers 190 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 47-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Sheraton Mexico City Santa Fe, you'll be within walking distance of Expo Santa Fe Mexico. You'll find features like a restaurant, a gym, and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and a playground
  • Just a 5-minute drive from Paseo de la Reforma and 11 minutes from World Trade Center Mexico City
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Mexico City Santa Fe offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business center and 8 meeting rooms. Event space at this hotel measures 12396 square feet (1152 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Sheraton Mexico City Santa Fe. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Mexico City hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Cardon - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Parking on site (USD 5 per night)
  • Valet parking on site (USD 7 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cardon
  • Cardon Bar

Things to do

  • Gym
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (12,396 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 47-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 9 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
  • Self parking fee: USD 5 per night
  • Valet parking fee: USD 7 per night
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton Hotel Mexico City Santa Fe
Sheraton Mexico City Santa Fe
Sheraton Santa Fe Mexico City
Mexico City Sheraton
Sheraton Mexico City
Sheraton Santa Fe, Mexico City
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Santa Fe Mexico City Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Mexico City
Sheraton Mexico City Santa Fe Hotel Mexico City

Sheraton Mexico City Santa Fe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 278 reviews
Rating 8 - Good. 72 out of 278 reviews
Rating 6 - Okay. 14 out of 278 reviews
Rating 4 - Poor. 5 out of 278 reviews
Rating 2 - Terrible. 5 out of 278 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La comida saludable, la atención
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien siempre en este hotel, el cuarto es muy amplio y muy cómodo para ir con dos niños. La atención es muy buena, pero sobre todo Victor tiene un gran espíritu de servicio y excelencia con todos siempre.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hotel
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto muy cómodo y el personal del hotel muy amable y servicial
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención. Los cuartos muy amplios, cómodos y limpios.
Stayed 5 nights in May 2021
Verified

10/10 Excellent

Laurencio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch 👍, just fox AC pls!

This hotel is fantastic. Ample very complete gym. And currently they are hosting Orange theory sessions on site too. (Note this is temporary as the orange gym site nearby is closed) but hope they keep it even as a reduce option. But as stated they Sheraton gym is very complete, just no classes pr coaching. Rooms are ample, clean, modern, great size tv and very comfortable firm bed. My problem was the AC never cooled the room. I opted to have it off as it was cooler that way. Front desk assured they would check AC in room 614. The walk in shower is spotless, ample and with great water pressure. Toiletries is what brings up this hotel. A disposable razor is already there. Great restaurant, currently with limited menu. Also a great lounge bar once covid guidelines allow opening. A coffee place, pharmacy and other restaurants are a very short walk from the hotel. Common areas with water features are very well kept and relaxing. And then comes the value for your money, which is the reason of my rating. I loved my time here ( once the AC gets fixed, this hotel will be flawless) ❤
Ample room with sofa
Great bed and good size tv
Ample shower
View
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opcion, muy amplios los cuantos
Stayed 1 night in Apr 2021
Verified

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid Stay

Amazing staff, great service, and all around nice experience.
Stayed 3 nights in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno!
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención del personal
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Aceptable

Estuvo bien, personal amable. Las clases se gym a las 06:00 am con.musica a todo volumen no es agradable. Definitivamente el.hotel necesita se remidelado.
Stayed 4 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en lo general y con muy buen trato de su personal Muy recomendable
Stayed 3 nights in Mar 2021
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno!

Cómodo, habitación amplia, servicio excelente.
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo hotel, con personal muy dedicado y atentos. La habitación que me fue asignada – 801 – tenía una vista panorámica impresionante! La tina de hidromasaje también es muy relajante. El sistema de aire acondicionado funcionaba muy bien y además las ventanas tienen una pequeña apertura en su parte inferior que permite la circulación de aire, algo que se aprecia mucho en tempos de pandemia. Sobre servicios, es difícil calificarlos porque esta misma pandemia ha impedido que el hotel pudiera presentarme la totalidad de lo que ofrecen. Directamente no tienen alberca, pero mismo que tuvieran no seria posible utilizarla por impedimento de ley en el momento. Solo haría algunas observaciones respecto a mi estancia – en las noches veía flashes de luz desde la calle hacia mi habitación – de hecho, a todo el hotel – y creo que era la vigilancia del edificio enfrente – pero es algo molesto. La SmartTV se conecta correctamente al teléfono, pero existen restricciones de uso. Por ejemplo, no podía escuchar música al menos que la tele estuviera forzosamente en una pantalla fija de la tele. Lo mismo ocurre con streaming, que está limitado a Netflix y YouTube, excluyendo otras opciones de servicios que uno podria tener (como Disney ). Tras 2 días de estancia, las opciones de entretenimiento disponibles se volvieron algo aburridas. De cualquier forma, un muy buen hotel, seguramente. Muy recomendable!
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene un jardín bonito, muy propio para que las mascotas caminen
Stayed 1 night in Dec 2020
Verified

8/10 Good

QueensNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty safe, lots of good restaurants. Rooms are clean
Stayed 3 nights in Nov 2020
Verified

10/10 Excellent

Mariomonetti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located Safe and beautiful area walking distance of most restaurants
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena habitacion, incluia desayuno pero falta mejorar el sabor , en cuanto a la javitacion muy buena habitacion y amabilidad del hotel
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Pague el servicio de valer parking. Y no hice uso de él. Pero el resto de los servicios estuvo excelente.
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bien. Solo no me aceptaran el desayuno incluido en la reserva.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención personalizada es excelente . Tienen todos los protocolos de sanitizacion muy bien establecidos por lo que te brinda seguridad . Lo recomiendo micho
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

ANA PAULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Excelente servicio y atención
Stayed 1 night in Aug 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next facility, clean and staff was friendly. Nothing especially different from other Sheratons.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remodeling the dining area. Breakfast was ok not many choices.
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Its OK, but comparing the price, I will recommend Royal Solaris which I stayed a few days ago.
Stayed 1 night in Feb 2020